Trust the Process OR Trust the People?
Glory Ressler
on.the.edge at sympatico.ca
Fri Mar 11 12:09:13 PST 2005
Great thread everyone!
So - from all your comments - I am wondering...
Is it advisable to sell 'trusting the process of the people' more than the process of OST - if we are 'selling' anything?
Take good care of yourselves and each other,
Glory
'If it isn't a happy ending, our story isn't over yet.'
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Glory Ressler, B.A., Dip. GIT - Director
Avalon Consulting & Associates
905-937-2177
www.edgeofavalon.com
----- Original Message -----
From: Susan Smyth
To: OSLIST at LISTSERV.BOISESTATE.EDU
Sent: Friday, March 11, 2005 2:55 PM
Subject: Re: Trust the Process OR Trust the People?
Hi all-
I did Open Space with a utility in St. Louis this week. I definitely can attest that what was required and what happened had to do with trusting the people. We had field and call center and managers and supervisors in the 100+ people there. All could justifiably pointed fingers. I trusted them to move beyond that to what really bonds them- a desire to serve their customers well.
It is the people part that makes the work a joy. I wouldn't work this hard for a 'system'. But I'd stand up to the oncoming tank for the sake of the people.
Susan Smtyh
Director of Consulting Services
METS Metropolitan Education and Training Services
3861 Olympic Blvd.
Erlanger, KY 41018
859-647-8983
Life is a succession of lessons which must be lived to be understood ~ Ralph Waldo Emerson
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