Trust the Process OR Trust the People?

[Susan Smyth]

Hi all-

I did Open Space with a utility in St. Louis this week.  I definitely can
attest that what was required and what happened had to do with trusting the
people.  We had field and call center and managers and supervisors in the 100+
people there.  All could justifiably pointed fingers.  I trusted them to move
beyond that to what really bonds them-  a desire to serve their customers well.

It is the people part that makes the work a joy.  I wouldn't work this hard
for a 'system'. But I'd stand up to the oncoming tank for the sake of the
people.

Susan Smtyh
Director of Consulting Services
METS Metropolitan Education and Training Services
3861 Olympic Blvd.
Erlanger, KY 41018
859-647-8983

Life is a succession of lessons which must be lived to be understood ~ Ralph
Waldo Emerson

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