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<DIV>Hi all-</DIV>
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<DIV>I did Open Space with a utility in St. Louis this week. I definitely can attest that what was required and what happened had to do with trusting the people. We had field and call center and managers and supervisors in the 100+ people there. All could justifiably pointed fingers. I trusted them to move beyond that to what really bonds them- a desire to serve their customers well.</DIV>
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<DIV>It is the people part that makes the work a joy. I wouldn't work this hard for a 'system'. But I'd stand up to the oncoming tank for the sake of the people. </DIV>
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<DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10">Susan Smtyh <BR>Director of Consulting Services<BR>METS Metropolitan Education and Training Services<BR>3861 Olympic Blvd.<BR>Erlanger, KY 41018<BR>859-647-8983<BR><BR></FONT><FONT lang=0 face="Arial Greek" color=#000000 size=2 FAMILY="SANSSERIF" PTSIZE="10">Life is a succession of lessons which must be lived to be understood ~ </FONT><FONT lang=0 face=Arial color=#000000 size=1 FAMILY="SANSSERIF" PTSIZE="8"><I>Ralph Waldo Emerson</I></FONT></DIV></BODY></HTML>
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