OS as a format for Focus Groups?

[Florian Fischer]

dear jimbo,
may i ask you, why you are thinking of two events?
look, open space works at its best, when there are different points of view.
bring the people together, the customers and the service people.
it will work , it will wey.
good luck

florian fischer
the wey
münchener 6
d 10779 berlin



Murli Nagasundaram schrieb:

> Have peopled ever used OS as a format for running focus groups?
>
> I work for a company that sells English language learning products in
> Taiwan, Hong Kong and Japan.  Once people purchase the product, they also
> join a club where they can attend activities where they use the English
> they are learning.  We are looking to make some changes to our incentive
> program for using services (a little like frequent flyer programs) and
> would like to get some feedback from the customers (our Members).
>
> I am thinking of sending out an invitation to all the customers in the area
> of our office, and running an OS around the theme of, "Effective ways to
> motivate and reward members to improve English."
>
> The ideas they generate would become part of the data for a two and a half
> day OS that we'll be having with are sales and service people two weeks
> following.
>
> To the best of your knowlege has OS ever been used for this kind focus
> group work, and if so, has it been effective?
>
> Thanks,
>
> Jimbo
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