OS and balanced scorecards?

[BJ Peters]

Is it your devil or the Universe responding to your request? --BJ Peters
On Wednesday, December 10, 2003, at 12:42 PM, chris macrae wrote:

> Its funny how one’s devil strikes.Just incoming to my inbox:
>
> FIRST EVER HUMAN CAPITAL EUROPEAN SUMMIT 2004
>
> Based on the outstanding success in the US, Balanced Scorecard 
> Collaborative and Leading Minds proudly present the Human Capital 
> European Summit 2004, “Aligning Human Capital with Business Strategy 
> through the Application of the Balanced Scorecard”25-26th March 
> 2004inAmsterdam.
>
> •   Understand the alignment of Human Capital to strategy
> •   Measure the contribution of Human Capital to business performance
> •   Create a framework for organizational alignment
> •   Create HR strategy maps and BSC’s
>
> Register before31 January 2004 and receive a free copy of Kaplan and 
> Norton’s new book, “Strategy Maps: Turning Intangible Assets into 
> Tangible Outcomes.” Go to
>
> www.bsceventportfolio.com/hcnl0304
> or contact booking at leading-minds.com or call 377 97 97 39 46 to 
> register.
>
> I can tell you Human Capital is a topic that’s very important if we 
> develop its tracking slowly (may take 5 years to openly find any 
> benchmarks that get near to real human contexts) – so from my biased 
> side I regard this pre-emptive conference strike as depressing BS > news.
>
>  
>
> Worse the book I am co-authoring has a very similar title to K&N’s new 
> opus but will undoubtedly seek to mean something wholly different by 
> maths of mapping human relationships. Chris Macrae, 
> wcbn007 at easynet.co.uk, www.valuetrue.com
>
> Previously
>
> Dear Lilly, and Open Spacers
>
>  
>
> AS one mathematician to another, its not often I disagree with you 
> –and perhaps I am being pedantic- but strictly speaking the 
> originators of Balanced Scorecard have confessed that its spirit was 
> intended to show that the quadrants of customer, learning and 
> competitor could be translated back into MBA measurements and business 
> case numbers as usual – at least I remember reading such a bookmark 
> and if its really important to provide that evidence I’d happily 
> search for 2 hours or until I find it. At the end of the day a 
> balanced scorecard averages and linearises its outputs in ways that 
> look historically precise, which has nothing to do with what will 
> happen or be innovated next (even though any relationship system is 
> spinning growth or destruction depending how the people 
> (relationships) in it have been treated over time)
>
>  
>
> Mathematically you cannot sum where the performance of a 
> self-organising system is leading to (or any company where people are 
> the heroes) in numbers (however many professors try or say you can) 
> though you can provide maps to keep on iteratively editing for 
> everyone to participate in which is what you should be governing the 
> future of your most precious human links around
>
>  
>
> I did try to make this point at the guest lecture you invited me to 
> give but I know its not something that MBAs who have just got in debt 
> with long courses on traditional management theory want to hear.
>
>  
>
> I think what can do is say that the balanced scorecard can be used to 
> open another door of management thinking but it certainly isn’t the 
> measurement of that…and living systems like the human body – so I am 
> told – are only ever balanced the second before they die (which may 
> show that the professors didn’t really know the territory they were 
> naming)
>
>  
>
> Sincerely
>
> Chris Macrae
>
>  
>
>  
>

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