OS and balanced scorecards?

[chris macrae]

Its funny how one's devil strikes. Just incoming to my inbox:
FIRST EVER HUMAN CAPITAL EUROPEAN SUMMIT 2004
Based on the outstanding success in the US, Balanced Scorecard
Collaborative and Leading Minds proudly present the Human Capital
European Summit 2004, "Aligning Human Capital with Business Strategy
through the Application of the Balanced Scorecard" 25-26th March 2004 in
Amsterdam.
*       Understand the alignment of Human Capital to strategy
*       Measure the contribution of Human Capital to business
performance
*       Create a framework for organizational alignment
*       Create HR strategy maps and BSC's
Register before 31 January 2004 and receive a free copy of Kaplan and
Norton's new book, "Strategy Maps: Turning Intangible Assets into
Tangible Outcomes." Go to


<http://www.bsceventportfolio.com/html/04-03-24_bsc_europ_human_capital_
home.htm> www.bsceventportfolio.com/hcnl0304
or contact  <mailto:booking at leading-minds.com> booking at leading-minds.com
or call 377 97 97 39 46 to register.
I can tell you Human Capital is a topic that's very important if we
develop its tracking slowly (may take 5 years to openly find any
benchmarks that get near to real human contexts) - so from my biased
side I regard this pre-emptive conference strike as depressing BS news.

Worse the book I am co-authoring has a very similar title to K&N's new
opus but will undoubtedly seek to mean something wholly different by
maths of mapping human relationships. Chris Macrae,
wcbn007 at easynet.co.uk, www.valuetrue.com <http://www.valuetrue.com/>
Previously
Dear Lilly, and Open Spacers

AS one mathematician to another, its not often I disagree with you -and
perhaps I am being pedantic-  but strictly speaking the originators of
Balanced Scorecard have confessed that its spirit was intended to show
that the quadrants of customer, learning and competitor could be
translated back into MBA measurements and business case numbers as usual
- at least I remember reading such a bookmark and if its really
important to provide that evidence I'd happily search for 2 hours or
until I find it. At the end of the day a balanced scorecard averages and
linearises its outputs in ways that look historically precise, which has
nothing to do with what will happen or be innovated next (even though
any relationship system is spinning growth or destruction depending how
the people (relationships) in it have been treated over time)

Mathematically you cannot sum where the performance of a self-organising
system is leading to (or any company where people are the heroes) in
numbers (however many professors try or say you can) though you can
provide maps to keep on iteratively editing for everyone to participate
in which is what you should be governing the future of your most
precious human links around

I did try to make this point at the guest lecture you invited me to give
but I know its not something that MBAs who have just got in debt with
long courses on traditional management theory want to hear.

I think what can do is say that the balanced scorecard can be used to
open another door of management thinking but it certainly isn't the
measurement of that.and living systems like the human body - so I am
told - are only ever balanced the second before they die (which may show
that the professors didn't really know the territory they were naming)

Sincerely
Chris Macrae


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