WG: Mission Statement, Service Standards, Service Descriptions

kerry napuk k at napuk.demon.co.uk
Mon Feb 4 04:30:27 PST 2002


Lisa

Mission statements are self serving and irrelevant.  Who ever
remembers their mission statement?   And name one manager who was
turned on by a statement of mission?

Better the sponsor concentrates on everyone defining and agreeing a
clear future direction, i.e vision.

Luck

Kerry
www.openfutures.com

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