A Story from OZ

[Keith, Jaymee]

I want to say, congratulations to Nigel and the metal workers!!  What a
great example of the universal functionality of OS!  Way to go!!!
Jaymee Keith
Ombudsman's Office
Washington State Dept. of Transportation
360-705-7438



> ----------
> From:         Harrison Owen[SMTP:owenhh at mindspring.com]
> Sent:         Friday, March 31, 2000 4:22 AM
> To:   OSLIST at LISTSERV.BOISESTATE.EDU
> Subject:      A Story from OZ
>
> The OSI-OZ Newsletter came out recently (and the wizard in this case is
> Brian Bainbridge) with the following story. I hope they won't mind me
> passing it along here.
>
> *******************************************************************
>
> NigelRawlins <nrawlins at netspace.net.au>
>
> I ran a half day workshop with blue collar metal workers. Half day on
> "Dying for customer and company"
> The manager was worried about health and safety. However once it started
> there were a number of issues that
> came up but the most important one was about cutting the metal and storing
> the offcut and where they could find it next time they needed it.
> As they say in Open Space Technology, be prepared to be surprised.
>
> This decision probably saved them over 100K over the year. Solved because
> they had the opportunity to raise an issue of concern to themselves and
> solve it their way. Mind you they had a manual saying how they should do
> it.
> These were pretty tough guys with low education but they excelled using
> this process and then went on to tell visiting US consultants and senior
> managers that this was the best day's training they had ever been involved
> in. They learned, as many do in OS, that if something has to be done they
> have to take the responsibility to make it happen.
>
> **************************************************************************
> **
>
> With Thanks to Nigel !
>
>
> Harrison
>
>
>
>
>
>
> Harrison Owen
> 7808 River Falls Drive
> Potomac, MD 20854
> USA
> phone 301-469-9269
> fax 301-983-9314
> website
> www.mindspring.com/~owenhh
> Open Space Institute websites
> www.openspaceworld.org
>
>