[OSList] Exit, Voice, and Loyalty - Wikipedia

[gerardo de luzenberger]

This is an excellent book Skye - actually is about consumers' behaviour but
of course exit, voice and loyalty are tyhigs that you see in an OST.
ge



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2018-04-07 18:38 GMT+02:00 Skye Hirst via OSList <
oslist at lists.openspacetech.org>:

> Exit, Voice, and Loyalty - Wikipedia
>
> I love seeing this old book show up in Seth Godins blog check it out.
> Sounds a lot like OST; considerations competing needs to voice or exit or
> loyalty play on this dance of living open space
>
> https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty
>
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