<div dir="ltr"><div class="gmail_default" style="font-family: trebuchet\ ms, sans-serif; font-size: small; color: rgb(0, 51, 51);">This is an excellent book Skye - actually is about consumers' behaviour but of course exit, voice and loyalty are tyhigs that you see in an OST.<br></div><div class="gmail_default" style="font-family: trebuchet\ ms, sans-serif; font-size: small; color: rgb(0, 51, 51);">ge<br><br></div></div><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">
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<br><div class="gmail_quote">2018-04-07 18:38 GMT+02:00 Skye Hirst via OSList <span dir="ltr"><<a href="mailto:oslist@lists.openspacetech.org" target="_blank">oslist@lists.openspacetech.org</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Exit, Voice, and Loyalty - Wikipedia<br><br><div dir="auto">I love seeing this old book show up in Seth Godins blog check it out. Sounds a lot like OST; considerations competing needs to voice or exit or loyalty play on this dance of living open space</div><br><a href="https://en.wikipedia.org/wiki/Exit,_Voice,_and_Loyalty" target="_blank">https://en.wikipedia.org/wiki/<wbr>Exit,_Voice,_and_Loyalty</a><br>
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