making requests of leaders?
Michael M Pannwitz
mmpanne at boscop.org
Mon Nov 29 09:19:49 PST 2010
Dear Raffi,
I put my money on the force of selforganisation.
In fact, in the many contacts I had with sponsors (often "leaders",
"managers") they often asked me
--should I wait a bit so others have a chance to voice their topics
--should I perhaps not go to the sessions so people can talk freely
--should I have some issues up my sleeves in case nobody offers issues
--etc.
which was often followed by a small talk about the "assumptions" or
"images" we tend to act on and not on the stuff we are passionate about.
I think open space is real life and real conflict and lots of tough
stuff and shit happens... and it always gets sorted out and my
assumption is that the sorting out happens more readily if I as
facilitator step back and give up on control.
Have a great day in San Diego, lucky cat
mmp
Raffi Aftandelian wrote:
> Queridos amigos,
>
> Christine, your question about the challenging OST event you are working on
> encouraged me to post this question today. I've been meaning to put this out
> for weeks.
>
> I'm wondering how much it is a practice for all you to talk to or
> communicate with leaders and managers who will be attending an OST event and
> encourage them to *hold back* a little in order to equalize the power
> dynamics a little in the OST event.
>
> Specifically by *hold back* I mean:
>
> - asking them to wait a little before posting topics
> - for them not to feel like they need to post certain topics
> - not to try to steer the conversation, or try to resolve conflicts
>
> and ask them instead to participate as just one more person in the group.
>
> This question was inspired by coming across the document "Ground rules for
> Managers" in Lisa Heft's Open Space Idea Book. In that document, Lisa you go
> through a number of things that you communicate to leaders and managers
> ahead of an OST event, which include the requests above.
>
> When I came across this document in the book a few years back, I was
> surprised as I hadn't really heard of such a practice before.
>
> And finally for the first time I used it recently. I run a bimonthly
> Nonviolent Communication community practice event in OST (with one small- or
> perhaps for some, not so small- change-- we start with a short centering
> meditation)
>
> And it's hard to gauge right now if making those requests have helped in any
> way. The one person who I spoke to the longest about it seemed to ignore the
> requests in the document (I adapted the document for my situation; and the
> document explains that this is really something meant to be communicated
> orally. Most people I told them briefly about this over the phone or in
> person and then sent a full document over email).
>
> I'm really excited about making those requests in future OST events where it
> seems appropriate.
>
> And Lisa especially, I'm wondering that since you self-published the OS Idea
> Book, if your thinking around making those requests has changed.
>
> Thanks all!
> abrazos,
> Raffi
>
> *
> *
> ==========================================================
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>
--
Michael M Pannwitz, boscop eg
Draisweg 1, 12209 Berlin, Germany
++49-30-772 8000
mmpanne at boscop.org
www.boscop.org
Check out the Open Space World Map presently showing 412 resident Open
Space Workers in 71 countries working in a total of 141 countries worldwide
Have a look:
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>From Mon Nov 29 17:22:00 2010
Message-Id: <MON.29.NOV.2010.172200.0000.>
Date: Mon, 29 Nov 2010 17:22:00 +0000
Reply-To: martin at decisionlab.org.uk
To: OSLIST <OSLIST at LISTSERV.BOISESTATE.EDU>
From: Martin Grimshaw <martin at decisionlab.org.uk>
Organization: Decision Lab
Subject: Re: My First(ish) Open Space.
In-Reply-To: <001501cb8dbb$9f17f7e0$dd47e7a0$@net>
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Dear Keith
Excellent news! That warmed my heart. Look forward to our next catch up.
Martin Grimshaw
On 26/11/10 22:45, Harrison Owen wrote:
>
> Keith -- Bloody Good Show! -- you might say. And when it comes to
> agility, it seems like OS can help people move in useful ways. Perhaps
> it is unique to the Pharma Folks (don't think so) but some years ago I
> opened some space for Park-Davis (that dates it J) -- 500 researchers
> on their Strategic Research Agenda. Everything was going well when
> suddenly it was announced that P-D was being acquired (eaten?) by
> Pfizer. Without missing a beat the agenda turned to focus on the new
> reality. You are absolutely right -- with any other approach (to the
> strategic planning effort) the whole thing would have closed down, or
> at least dissolved into a miasma of useless effort. So here is your
> next advert ... "When agility is the issue, OS is the way." Or something.
>
> ho
>
> Harrison Owen
>
> 7808 River Falls Dr.
>
> Potomac, MD 20854
>
> USA
>
> Phone 301-365-2093
>
> www.openspaceworld.com
>
> www.ho-image.com (Personal Website)
>
> To subscribe, unsubscribe, change your options, view the archives of
> oslist at listserv.boisestate.edu <mailto:oslist at listserv.boisestate.edu>:
>
> http://listserv.boisestate.edu/archives/oslist.html
>
> *From:* OSLIST [mailto:OSLIST at LISTSERV.BOISESTATE.EDU] *On Behalf Of
> *Blundell, Keith
> *Sent:* Friday, November 26, 2010 12:34 PM
> *To:* OSLIST at LISTSERV.BOISESTATE.EDU
> *Subject:* My First(ish) Open Space.
>
> Dear All,
>
> Many months ago I asked for some help on running an OS session -- so
> firstly I would like to thank those who responded and especially those
> who gave up their time to speak and meet with me to answer all my
> questions.
>
> Since then I have been suggesting that this may be a valuable way of
> running meetings within my organisation. A few weeks back I held my
> "pilot" OS event -- (I say that purely from my perspective of having
> never run one before!) with a small group of managers during an
> afternoon. Although the session went well and the group were engaged,
> their subsequent feedback and my own learning of actually "doing it"
> was valuable. It had consolidated not only my reading but also the
> insights from those mentioned above.
>
> Since then I experienced a Co-Learning Workshop on Open Space as well
> as the WOSONOS 2012 meeting held a few weeks ago -- my first taste of
> an OS event. Both were great experiences and consolidated my
> understanding and learning. (As an aside, I initially went to the
> 2012 meeting to observe, but very quickly became engaged in the meeting!)
>
> This has all been preparation for (what I consider to be -- although I
> can see others disagreeing) my first OS Meeting in the San Francisco
> offices last week. I was originally approached to debrief a project,
> but learned that the team were about to work together on the next
> phase of an upgrade and implementation. After some discussion my
> sponsors were taken by the idea of "trying something new" and using
> Open Space. Although debriefs were not new to Roche, Genentech had
> not typically found them useful, and since we are a merged company
> taking an approach not used before was also a consideration. Initially
> there was much scepticism from some team leaders -- "how can we fly
> people to SF when we don't have an agenda?" -- which we were able to
> overcome.
>
> The theme of the meeting was "Building on what we have learned
> together and preparing for the future". Rather than just being an OS
> event, we agreed that the scene would be set on the afternoon of Day 1
> with an overview of what was required and expected of the next phase
> of the project. Day 2 was then given over to OS and some more formal
> planning anticipated for day 3. There was initially some scepticism
> about OS when I very very briefly mentioned what it was about at the
> end of day 1. I encouraged the participants to be prepared to trust
> the process and that the format would be more fully explained in the
> morning. It will be no surprise to you that I was more confident,
> that the scepticism melted away and the meeting was a success.
>
> That's not the reason for me writing. The reason is to share with you
> something that I think was more profound. Following the merger and
> some internal and external pressures, Roche was looking at all levels
> of the business for efficiencies and an announcement was due to be
> made towards year end. That announcement -- that there would be a 6%
> reduction in numbers -- was made in Switzerland and was received early
> morning (especially early for those of us still on European Time)
> prior to the OS event . We also found out that that there would be a
> town hall meeting in the afternoon, so we now only had half a day
> rather than a full one. Despite this news there was still a desire to
> continue with our meeting and the principles and law of OS allowed us
> to manage this unexpected change. Indeed, a small group of
> individuals received some additional info during the first morning,
> and although the topic was never posted they were able to find a space
> and discuss whatever they needed to before returning to participate in
> the other sessions. At the end of the morning there was overwhelming
> support to continue with the format on day 3 with those posted items
> outstanding.
>
> If we had had a formal agenda, then the meeting would have been thrown
> into chaos -- indeed many meetings held on that day were cancelled.
> As noted above, the meeting was a success and all the expectations of
> those present, including the sponsors, were met. All the items that
> individuals expected to be covered were covered, and the detailed
> planning expected on day three fell out of all the discussions.
>
> A testament I think to OST -- I hope there will be an opportunity
> within my organisation to continue with this approach. And I am
> looking forward to 2012!
>
> Best Wishes,
>
> Keith.
>
> *Dr K Blundell*
>
> * *
>
> Global Strategy Lead -- Innovation and Change
>
> Process & Training Excellence (PTE)
>
> Product Development Global Operations
>
> Roche Products Limited
>
> 6 Falcon Way
>
> Welwyn Garden City
>
> Hertfordshire
>
> AL7 1TW
>
> Registration Number: 100674
> The information transmitted in this message is intended only for the
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> * * ==========================================================
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> * * ==========================================================
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<font face="FreeSans">Dear Keith<br>
<br>
Excellent news! That warmed my heart. Look forward to our next catch up.<br>
<br>
Martin Grimshaw<br>
</font><br>
On 26/11/10 22:45, Harrison Owen wrote:
<blockquote cite="mid:001501cb8dbb$9f17f7e0$dd47e7a0$@net" type="cite">
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Keith
– Bloody Good Show! -- you might say. And when it comes to agility, it
seems like OS can help people move in useful ways. Perhaps it is unique
to the Pharma Folks (don’t think so) but some years ago I opened some
space for Park-Davis (that dates it </span><span
style="font-size: 11pt; font-family: Wingdings; color: rgb(31, 73, 125);">J</span><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">)
– 500 researchers on their Strategic Research Agenda. Everything was
going well when suddenly it was announced that P-D was being acquired
(eaten?) by Pfizer. Without missing a beat the agenda turned to focus
on the new reality. You are absolutely right – with any other approach
(to the strategic planning effort) the whole thing would have closed
down, or at least dissolved into a miasma of useless effort. So here is
your next advert … “When agility is the issue, OS is the way.” Or
something.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">ho
<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Harrison
Owen<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">7808
River Falls Dr.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Potomac,
MD 20854<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">USA<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Phone
301-365-2093<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a class="moz-txt-link-abbreviated" href="http://www.openspaceworld.com">www.openspaceworld.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a class="moz-txt-link-abbreviated" href="http://www.ho-image.com">www.ho-image.com</a>
(Personal Website)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas; color: rgb(31, 73, 125);">To
subscribe, unsubscribe, change your options, view the archives of <a
moz-do-not-send="true" href="mailto:oslist at listserv.boisestate.edu"><span
style="color: blue;">oslist at listserv.boisestate.edu</span></a>:<o:p></o:p></span></p>
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<p class="MsoNormal"><span
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<div>
<div
style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> OSLIST
[<a class="moz-txt-link-freetext" href="mailto:OSLIST at LISTSERV.BOISESTATE.EDU">mailto:OSLIST at LISTSERV.BOISESTATE.EDU</a>] <b>On Behalf Of </b>Blundell,
Keith<br>
<b>Sent:</b> Friday, November 26, 2010 12:34 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:OSLIST at LISTSERV.BOISESTATE.EDU">OSLIST at LISTSERV.BOISESTATE.EDU</a><br>
<b>Subject:</b> My First(ish) Open Space.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Many months ago I asked for some help on running an OS
session – so firstly I would like to thank those who responded and
especially those who gave up their time to speak and meet with me to
answer all my questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Since then I have been suggesting that this may be a
valuable way of running meetings within my organisation. A few weeks
back I held my “pilot” OS event – (I say that purely from my
perspective of having never run one before!) with a small group of
managers during an afternoon. Although the session went well and the
group were engaged, their subsequent feedback and my own learning of
actually “doing it” was valuable. It had consolidated not only my
reading but also the insights from those mentioned above.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Since then I experienced a Co-Learning Workshop on Open
Space as well as the WOSONOS 2012 meeting held a few weeks ago – my
first taste of an OS event. Both were great experiences and
consolidated my understanding and learning. (As an aside, I initially
went to the 2012 meeting to observe, but very quickly became engaged in
the meeting!)<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">This has all been preparation for (what I consider to be
– although I can see others disagreeing) my first OS Meeting in the San
Francisco offices last week. I was originally approached to debrief a
project, but learned that the team were about to work together on the
next phase of an upgrade and implementation. After some discussion my
sponsors were taken by the idea of “trying something new” and using
Open Space. Although debriefs were not new to Roche, Genentech had not
typically found them useful, and since we are a merged company taking
an approach not used before was also a consideration. Initially there
was much scepticism from some team leaders – “how can we fly people to
SF when we don’t have an agenda?” – which we were able to overcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">The theme of the meeting was “Building on what we have
learned together and preparing for the future”. Rather than just being
an OS event, we agreed that the scene would be set on the afternoon of
Day 1 with an overview of what was required and expected of the next
phase of the project. Day 2 was then given over to OS and some more
formal planning anticipated for day 3. There was initially some
scepticism about OS when I very very briefly mentioned what it was
about at the end of day 1. I encouraged the participants to be
prepared to trust the process and that the format would be more fully
explained in the morning. It will be no surprise to you that I was
more confident, that the scepticism melted away and the meeting was a
success.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">That’s not the reason for me writing. The reason is to
share with you something that I think was more profound. Following the
merger and some internal and external pressures, Roche was looking at
all levels of the business for efficiencies and an announcement was due
to be made towards year end. That announcement – that there would be a
6% reduction in numbers – was made in Switzerland and was received
early morning (especially early for those of us still on European Time)
prior to the OS event . We also found out that that there would be a
town hall meeting in the afternoon, so we now only had half a day
rather than a full one. Despite this news there was still a desire to
continue with our meeting and the principles and law of OS allowed us
to manage this unexpected change. Indeed, a small group of
individuals received some additional info during the first morning, and
although the topic was never posted they were able to find a space and
discuss whatever they needed to before returning to participate in the
other sessions. At the end of the morning there was overwhelming
support to continue with the format on day 3 with those posted items
outstanding.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">If we had had a formal agenda, then the meeting would
have been thrown into chaos – indeed many meetings held on that day
were cancelled. As noted above, the meeting was a success and all the
expectations of those present, including the sponsors, were met. All
the items that individuals expected to be covered were covered, and the
detailed planning expected on day three fell out of all the discussions.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">A testament I think to OST – I hope there will be an
opportunity within my organisation to continue with this approach. And
I am looking forward to 2012!<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Best Wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Keith.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB">Dr K Blundell<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size: 9pt;" lang="EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Global
Strategy Lead – Innovation and Change<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Process
& Training Excellence (PTE)</span><span style="font-size: 8pt;"
lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Product
Development Global Operations<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Roche
Products Limited<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">6
Falcon Way<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Welwyn
Garden City<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">Hertfordshire<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 8pt; font-family: "Arial","sans-serif";" lang="EN-GB">AL7
1TW</span><span style="font-size: 8pt;" lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"
style="margin-right: 0in; margin-bottom: 5pt; margin-left: 0in;"><span
style="font-size: 9pt; font-family: "Arial","sans-serif";" lang="EN-GB">Registration
Number: 100674</span><span lang="EN-GB"> <br>
</span><span
style="font-size: 9pt; font-family: "Arial","sans-serif";" lang="EN-GB">The
information transmitted in this message is intended only for the person
or entity to which it is addressed and may contain confidential and/or
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you receive this message in error, please contact the sender and delete
the material from any computer.</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Arial","sans-serif";"
lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
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