Bad conflict in an organization/X-posted GC/OS-lists

[Thomas Herrmann]

Dear friends
I´ve been approached by an organization where they tried it all and finally
come to the conclusion that OST is the only thing that can help them. I´ve
just facilitated an OST where the senior manager was the sponsor - but for a
completely different group of people.

So here goes the story:
2 years ago leadership of this public organization got the bright idea that
two parts of its "business" should cooperate more closely because they work
towards the same overall goal. So - easy fix - they put them into the same
house. Now they have evaluated the effect of what they wanted to achieve.
The output they produce is not too bad (surprisingly), but not good, BUT the
working conditions/climate is really bad.
The two middle managers have difficulties to cooperate.
The part of the organization that moved into another house where the other
part was already, don´t think the physical arrangements work. They feel
deported.
The two parts who where supposed to form teams have not formed teams, they
distrust each other and have conflicts.
The manager above them has not shown any leadership but let things go worse.
There was no real dialogue and participation in this change which has
affected negatively on the employees.

One good thing is that all seem to agree on that the close cooperation is
vital to their clients.

A dear collegue and myself will meet the senior manager and the manager
above the middle managers next week to get some more of the picture. We did
get to read an evalutation which gave quite a bit of info.

Right now I am thinking - if leadership can come to agreement and if they
are willing to open real space. Then maybe the staff+leaders could solve
this. Step one of course some real pre-work, then if everything seems to be
in place to open space. An evening of storytelling and 2,5 days in OST +
follow-ups

I´ve also been thinking about using Crosscultural conflict resolution, but
there have been many consultants there already and they are sick and tired
of this - although I do think that we would succeed with CCCR too because
it´s different and lifeaffirming way to work. I would love to dive right
into opening space. What do you think?
Warm regards
Thomas Herrmann         Phone +46 (0)709-98 97 81
Open Space Consulting   Fax   +46 (0)300-713 89
Pensévägen 4
434 46 Kungsbacka, Sweden
Email: thomas at openspaceconsulting.com
www.openspaceconsulting.com
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