structural adjustments to bridge cognitive gaps(was "My first time")

[Raffi Aftandelian]

Hi Mark,

Thank you!
It was very helpful and inspiring.

I really appreciate you taking the time to explain what you see your role is
when working with an organization and where your eyes and ears when you go in.

And I also appreciate seeing how you experience the form of OST.

Your reply is a humbling reminder of how much there is to understanding os/ost.

Warmly,
raffi

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