WG: Mission Statement, Service Standards, Service Descriptions

[Esther .]

In a message dated 04/02/2002 06:56:36 Eastern Standard Time,
ChrysUK1 at aol.com writes:


> I think you would find some very useful stuff in the article written by Arie
> deHeus (may have wrong spelling can anyone help?) who was at the time the
> VP
> of Strategic Planning for Royal Dutch Shell.  They looked at companies like
> Hudson's Bay which has been around for about 600 years in one form or
> another.
>

I think it is Arie de Geus (grin).
Esther Ewing
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