WG: Mission Statement, Service Standards, Service Descriptions

[Hape Etzold]

-----Ursprüngliche Nachricht-----
Von: Hape Etzold [mailto:hape at combrains.de]
Gesendet: Montag, 4. Februar 2002 10:10
An: lisaheft at pacbell.net
Betreff: AW: Mission Statement, Service Standards, Service Descriptions


Hi Lisa, you have run into a very ambitious potential client. The effective
mission is the very heart of a visionary company and should be valid for
another 100 years. So it takes time to discover what is really the core of
people´s efforts - not to mention to break down the mission into standards
and descriptions. The usual opportunistic mission statements for one or two
days might be the result of such quickies (quick actions). The best book I
have ever read on the concepts of mission and vision is "Built to last" of
Stanford professors Collins and Porras (Harper Business). The authors
actually seem to prove with figures that the concept of vision and mission
makes companies more profitable and people happier, if applied honestly and
digested thoroughly. On my own I did the same and compared European
visionaries and non-visionaries and had the same result: visionaries earn
more and are more innovative.
I suppose in front of you is a huge opportunity for a huge contract, if you
convince your partner, that more groundwork needs to be done.
I had a medium-global pharmaceutical company which built a vision and
mission and broke it down into different activities. It took about a year.
Most important was to uncover the taboos and to work on it. Last October we
had a follow-up conference. Everybody agreed the company has become a better
and happier place to work - and it was felt too. So I have a lot of material
and presentations - unfortunately just in German.
If the German stuff can make you happy, please let me know.

Greetings from Berlin - Hape

-----Ursprüngliche Nachricht-----
Von: OSLIST [mailto:OSLIST at LISTSERV.BOISESTATE.EDU]Im Auftrag von Lisa
Heft
Gesendet: Montag, 4. Februar 2002 12:43
An: OSLIST at LISTSERV.BOISESTATE.EDU
Betreff: Mission Statement, Service Standards, Service Descriptions


Greetings from Berkeley.

I will be talking with a potential client / potential user of Open Space on
Wednesday morning.

I will tell him of my experience in facilitating events where the following
have been developed, but I am also interested in hearing any examples you
may have had in your experience  -- that way I can show him a broader
picture than my own experience of how Open Space Technology has worked for
these things.

He wishes to use this two-day manager's retreat (a property management
company consisting of two recreation/hotel/spa/conference properties now
merged into one entity) for:

- Mission Statement
- Service Standards
- Service Description
- Action Plan for Implementation of Service Standards

He is likely to hire a consultant who will do team building and leadership
development and visioning components in a linear meeting + activities
format.  A key manager (hi, Scott!) is excited about how OST would help them
break through to better, deeper, more inspired work when at the same time it
would help build their new culture and working relationships together.  We
shall see what (ever) happens (happens).

Thank you in advance for letting me know of your experiences with these
issues in Open Space events.

Lisa

- - -
L i s a   H e f t
Consultant, facilitator, educator
Open Space Technology and Experiential Learning

2325 Oregon
Berkeley, California
94705-1106  USA
(+01) 510 548-8449
lisaheft at pacbell.net
www.openspaceworld.com

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