5 Hour OS

Fri Apr 6 09:19:38 PDT 2001

Murray--

Thanks.

I am glad for suggestions beyond schedule. I will be talking with the hotel
people today about the lunch arrangements and will see what can be done to
implement what you suggest.

As to the speaker, what if we had the participants decide when he should go
on? Would they have enough sense of it early in the day?

                              :-Doug. Germann
                              http://www.FootprintsintheWind.com
                              Doug at FootprintsintheWind.com

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>From  Fri Apr  6 14:24:56 2001
Message-Id: <FRI.6.APR.2001.142456.0700.>
Date: Fri, 6 Apr 2001 14:24:56 -0700
Reply-To: bjpeters at amug.org
To: OSLIST <OSLIST at LISTSERV.BOISESTATE.EDU>
From: BJ Peters <bjpeters at amug.org>
Subject: Re: Question: solving problems with and for your customers
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Meg-- I have used a combination of Appreciative Inquiry and Open Space
to accomplish the ends you seek. I'd be happy to share this with you off
list.
BJ Peters
Meg Salter wrote:
<blockquote TYPE=CITE><style></style>
A
good friend of mine is with one of the large Canadian banks and does a
lot of customer survey, customer satisfaction work. She is looking for
innovative ways to engage both customers (both large corporate and regular
individuals) in solving problems (and help change bank culture in the process!).
The depth and scope of these problems will range from inter-personal issues
to deeply entrenched banking systems and procedures. I
was thinking that conversations in OS might be a good way to come at this,
i.e.use the relevant survey data upfront, invite all interested staff from
the Branch, related  technical and product groups, the customer (e.g.
if this was a large corporate customer, it could involve many individuals
dealing with different parts of the bank) and have them really go to it! Does
anyone know of vageuly similar situations where Open Space has been used
like this? Many thanks....... Meg
Salter MegaSpace ConsultingToronto,
Canada416.486-6660<a href="mailto:meg.salter at sympatico.ca">meg.salter at sympatico.ca</a>  </blockquote>

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