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    Thanks Birgitt, Harrison, Eva for this question!<br>
    <br>
    Engagement is considered very valuable. There's been an annual
    gallup poll around U.S. employee engagement levels, and the latest
    one shows it's only 32%. They're participating as employees, but
    they're not really showing up. <a
href="http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx">http://www.gallup.com/poll/188144/employee-engagement-stagnant-2015.aspx</a><br>
    <br>
    Gallup has estimated the cost of this lack of engagement is "$450
    billion to $550 billion in lost productivity per year". <a
href="http://www.gallup.com/businessjournal/162953/tackle-employees-stagnating-engagement.aspx">http://www.gallup.com/businessjournal/162953/tackle-employees-stagnating-engagement.aspx</a><br>
    <br>
    I'm not the origin of this story, and I doubt it really started with
    the formal use of Open Space in bringing Agile practices into
    software organizations (thank you Daniel Mezick!), but engagement is
    really considered critical in getting a successful and lasting shift
    towards agile processes and an agile mindset.<br>
    <br>
    Although Open Space doesn't guarantee engagement, it does prevent a
    critical factor in this lack of engagement. Which is enforced
    participation. Open Space helps show how space actually is open for
    people to step forward for what they love as an act of service
    (thank you Peggy Holman for showing me this way of thinking about
    Open Space).<br>
    <br>
    Unless we offer an authentic invitation to engage, one that is
    welcoming as well as being an invitation we can safely decline, the
    most we can get is their butts into the room. We won't get their
    hearts.<br>
    <br>
    Can we coerce engagement? Full engagement? My sense is no. Maybe we
    can trick people, but engagement by fraud isn't real engagement.<br>
    <br>
        Harold<br>
    <br>
    <div class="moz-cite-prefix">On 8/10/16 10:05 AM, Eva P Svensson via
      OSList wrote:<br>
    </div>
    <blockquote
      cite="mid:ED7AF4AB-32D6-41B3-AABC-8DD7BDF93A8F@epshumaninvest.se"
      type="cite">
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      Hi Birgitt and al,
      <div class="">great distinction, I so often experience that there
        are great engagement in an Open Space Technology meeting and
        also in the follow up meeting afterwards but when it comes to
        action planning people suddenly start to look down, the voices
        becomes more silent etc and it’s difficult to get the energy for
        actions.</div>
      <div class="">I will here after talk about both participation and
        engagement and what that means for the participants and the
        sponsors.</div>
      <div class="">:o)</div>
      <div class="">Eva<br class="">
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            0px; "><span class="Apple-style-span"
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                space; -webkit-line-break: after-white-space; " class=""><span
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                                          break-word; -webkit-nbsp-mode:
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class="Apple-interchange-newline">
                                                <span
                                                  class="Apple-style-span"
                                                  style="font-size:
                                                  14px; ">Bästa
                                                  hälsningar</span></span><span
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                                                73, 125); font-size:
                                                14px; " class=""></span></div>
                                            <p class="ecxMsoNormal"
                                              style="font-weight:
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                                              font-family: Tahoma;
                                              font-size: 13px; "><span
                                                style="color: rgb(31,
                                                73, 125); " class=""> </span></p>
                                            <div style="font-weight:
                                              normal; font-style:
                                              normal; color: rgb(0, 0,
                                              0); margin-top: 0px;
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                                              font-family: Tahoma;
                                              font-size: 13px; "
                                              class=""><span
                                                style="font-family:
                                                'Lucida Handwriting';
                                                color: rgb(31, 73, 125);
                                                " class="">Eva P
                                                Svensson</span><span
                                                style="color: rgb(31,
                                                73, 125); " class=""></span></div>
                                            <p class="ecxMsoNormal"
                                              style="font-weight:
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                                              font-family: Tahoma;
                                              font-size: 13px; "><span
                                                style="color: rgb(31,
                                                73, 125); " class=""> </span></p>
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                                              class=""><b class=""><span
                                                  style="font-family:
                                                  'Trebuchet MS',
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                                                  olive; " class="">EPS
                                                  Human Invest AB</span></b></div>
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                                              class=""><b class=""><i
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        <br class="">
        <div>
          <blockquote type="cite" class="">
            <div class="">10 aug. 2016 kl. 16:38 skrev Birgitt Williams
              via OSList <<a moz-do-not-send="true"
                href="mailto:oslist@lists.openspacetech.org" class="">oslist@lists.openspacetech.org</a>>:</div>
            <br class="Apple-interchange-newline">
            <div class="">
              <div dir="ltr" class="">
                <div class="gmail_quote"><br class="">
                  <br class="">
                  <div dir="ltr" class="">Harrison...one of the aspects
                    of you that I love is that when you participate, you
                    engage. 
                    <div class=""><br class="">
                    </div>
                    <div class="">I witness many people participating
                      and appearing engaged. And yet upon probing after
                      a participatory meeting, engagement was not
                      sufficient to create follow on action. I feel that
                      this distinction between having a participatory
                      meeting and having the conditions for engagement
                      is important somehow.</div>
                    <div class=""><br class="">
                    </div>
                    <div class="">Blessings,</div>
                    <div class="">Birgitt</div>
                  </div>
                  <div dir="ltr" class="">
                    <div class=""><br class="">
                      <br class="">
                      <div class="gmail_quote">
                        <div dir="ltr" class="">On Tue, Aug 9, 2016 at
                          5:52 PM Harrison Owen <<a
                            moz-do-not-send="true"
                            href="mailto:hhowen@verizon.net"
                            target="_blank" class="">hhowen@verizon.net</a>>
                          wrote:<br class="">
                        </div>
                        <blockquote class="gmail_quote" style="margin:0
                          0 0 .8ex;border-left:1px #ccc
                          solid;padding-left:1ex">
                          <div link="blue" vlink="purple" class=""
                            lang="EN-US">
                            <div class="">
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Love to participate… and
                                  engage. So what so I do?</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""> </span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">ho</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""> </span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Winter Address</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">7808 River Falls Dr.</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Potomac, MD 20854</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">301-365-2093</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""> </span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Summer Address</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">189 Beaucauire Ave</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Camden, ME 04843</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">207 763-3261</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""> </span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class="">Websites</span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""><a moz-do-not-send="true"
                                    href="http://www.openspaceworld.com/"
                                    target="_blank" class="">www.openspaceworld.com</a></span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""><a moz-do-not-send="true"
                                    href="http://www.ho-image.com/"
                                    target="_blank" class="">www.ho-image.com</a></span></p>
                              <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"
                                  class=""> </span></p>
                              <div style="border:none;border-top:solid
                                #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"
                                class="">
                                <p class="MsoNormal"><b class=""><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
                                      class="">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
                                    class=""> OSList [mailto:<a
                                      moz-do-not-send="true"
                                      href="mailto:oslist-bounces@lists.openspacetech.org"
                                      target="_blank" class="">oslist-bounces@lists.openspacetech.org</a>]
                                    <b class="">On Behalf Of </b>Birgitt
                                    Williams via OSList<br class="">
                                    <b class="">Sent:</b> Tuesday,
                                    August 9, 2016 8:49 AM<br class="">
                                    <b class="">To:</b> OS list<br
                                      class="">
                                    <b class="">Subject:</b> [OSList] a
                                    substantial difference</span></p>
                              </div>
                            </div>
                          </div>
                          <div link="blue" vlink="purple" class=""
                            lang="EN-US">
                            <div class="">
                              <p class="MsoNormal"> </p>
                              <div class="">
                                <p class="MsoNormal">Dear friends and
                                  colleagues,</p>
                                <div class="">
                                  <p class="MsoNormal">One important
                                    question is "do you want to
                                    participate?". Hence participatory
                                    methods.</p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal"> </p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal">Another important
                                    question is "do you want to
                                    engage?".  A totally different
                                    question with a different energy,
                                    both in its inquiry and its answer.</p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal"> </p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal">The question that
                                    we align ourselves with as
                                    facilitators makes a substantial
                                    difference in our approach. I am
                                    wondering about the impact on our
                                    outcomes.</p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal"> </p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal">Make a great day!</p>
                                </div>
                                <div class="">
                                  <p class="MsoNormal">Birgitt</p>
                                </div>
                              </div>
                            </div>
                          </div>
                        </blockquote>
                      </div>
                    </div>
                  </div>
                  <div dir="ltr" class="">-- <br class="">
                  </div>
                  <div data-smartmail="gmail_signature" class="">
                    <div dir="ltr" class="">
                      <div class=""><span style="font-size:14.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <div class=""><span style="font-size:14.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <div class=""><span style="font-size:14.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">Birgitt
                          Williams</span></p>
                      <div class=""><span style="font-size:10.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">President
                          & Senior
                          Consultant of Dalar International Consultancy,
                          Inc. </span></p>
                      <p class="MsoNormal"><a moz-do-not-send="true"
                          href="http://www.dalarinternational.com/"
                          target="_blank" class=""><span
                            style="font-size:10.0pt" class="">http://www.dalarinternational.com</span></a><span
                          style="font-size:10.0pt" class=""> </span></p>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">Co-founder
                          of the
                          Extraordinary Leadership Network </span><a
                          moz-do-not-send="true"
                          href="http://www.extraordinaryleadershipnetwork.com/"
                          target="_blank" class=""><span
                            style="font-size:10.0pt" class="">http://www.extraordinaryleadershipnetwork.com</span></a><span
                          style="font-size:10.0pt" class=""></span></p>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">Co-founder
                          of the
                          Genuine Contact™program and author of The
                          Genuine Contact Way: Nourishing a
                          Culture of Leadership  </span><a
                          moz-do-not-send="true"
                          href="http://www.genuinecontactway.com/"
                          target="_blank" class=""><span
                            style="font-size:10.0pt" class="">http://www.genuinecontactway.com</span></a><span
                          style="font-size:10.0pt" class="">                  
                        </span></p>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">Co-owner of
                          the Genuine
                          Contact Co-owners Group Ltd. </span><a
                          moz-do-not-send="true"
                          href="http://www.genuinecontact.net/"
                          target="_blank" class=""><span
                            style="font-size:10.0pt" class="">http://www.genuinecontact.net</span></a><span
                          style="font-size:10.0pt" class=""></span></p>
                      <div class=""><span style="font-size:10.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <p class="MsoNormal"><b class=""><i class=""><span
                              style="font-size:10.0pt" class="">Supporting
                              leadership
                              development for leading in a culture
                              requiring agility and flexibility in a
                              performance environment of constant
                              change.</span></i></b></p>
                      <div class=""><span style="font-size:10.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">Leadership
                          development
                          at your own pace? Become a member of the
                          Extraordinary Leadership Network </span><a
                          moz-do-not-send="true"
                          href="http://www.extraordinaryleadershipnetwork.com/"
                          target="_blank" class=""><span
                            style="font-size:10.0pt" class="">http://www.extraordinaryleadershipnetwork.com</span></a><span
                          style="font-size:10.0pt" class=""> to
                          participate in an online leadership
                          development program designed to increase the
                          leadership skills and capacity you
                          need to perform in a performance environment
                          of constant change. </span></p>
                      <div class=""><span style="font-size:10.0pt"
                          class=""> </span><br
                          class="webkit-block-placeholder">
                      </div>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">PO Box
                          19373, Raleigh,
                          North Carolina, USA 27619</span></p>
                      <p class="MsoNormal"><span
                          style="font-size:10.0pt" class="">phone:
                          1-919-522-7750</span></p>
                    </div>
                  </div>
                </div>
              </div>
              _______________________________________________<br
                class="">
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          </blockquote>
        </div>
        <br class="">
      </div>
      <br>
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      <br>
      <pre wrap="">_______________________________________________
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    </blockquote>
    <br>
    <div class="moz-signature">-- <br>
      Harold Shinsato<br>
      <a href="mailto:harold@shinsato.com">harold@shinsato.com</a><br>
      <a href="http://shinsato.com">http://shinsato.com</a><br>
      twitter: <a href="http://twitter.com/hajush">@hajush</a></div>
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