<html><body><div style="color:#000; background-color:#fff; font-family:verdana, helvetica, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1433894464151_15056"><span style="font-size: 14pt; line-height: 115%; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;" id="yui_3_16_0_1_1433894464151_15102">Hello,</span><br></div><div style="font-family: verdana, helvetica, sans-serif;" id="yui_3_16_0_1_1433894464151_15050"><div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;" id="yui_3_16_0_1_1433894464151_15049"><div class="y_msg_container" id="yui_3_16_0_1_1433894464151_15048"><div id="yiv6796427412"><div id="yui_3_16_0_1_1433894464151_15076"><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: rgb(255, 255, 255);" id="yui_3_16_0_1_1433894464151_15075"><div class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34557" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14.0pt;line-height:115%;"><br clear="none"></span></div><div class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34556" dir="ltr"><span style="font-size: 18.6666660308838px; line-height: 21.4666652679443px;" id="yui_3_16_0_1_1433894464151_15159">Here I am again, reporting what we finally did. Sorry for the delay, but I traveled for vacations the next day after the event.</span></div><div class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34556" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14.0pt;line-height:115%;"><br clear="none"></span></div><div class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34554" style="font-size: 16px;" dir="ltr"><span class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34553" lang="EN-US" style="font-size:14.0pt;line-height:115%;">Based
on the feedback I got, we made a one and a half day very normal OS and we decided to eliminate the World Cafe</span><span style="font-size: 14pt; line-height: 115%;" id="yui_3_16_0_1_1433894464151_15411" class="">. To
design the credit process, we divided the group in 10 subgroups. Each group had the task to design its version of the process</span><span style="font-size: 14pt; line-height: 115%;" class="" id="yui_3_16_0_1_1433894464151_15475">.
The instruction was that they could copy ideas of the other groups, ask
questions, give advice, etc, </span><span id="yui_3_16_0_1_1433894464151_15411" class="" style="font-size: 14pt; line-height: 21.4666652679443px;">in order to </span><span class="" id="yui_3_16_0_1_1433894464151_15474" style="font-size: 18.6666660308838px; line-height: 21.4666652679443px;">maintain the cross-pollination</span><span style="font-size: 14pt; line-height: 115%;" class="" id="yui_3_16_0_1_1433894464151_15576">. The idea
was to propitiate a collaborative design. The design process started
at 3:30pm of the second day and it finished the next day. The first exercise of the third day was an organized tour of all the participants to observe the different process versions and then they had other 30 minutes to finish their work. The choosing of the "best" version was easy. Each group chose a delegate and the group of delegates evaluated the different versions around some predefined evaluation criteria. After that, we organized the participants in 5 groups in order to prioritize the issues that they considered critical to facilitate the implementation of the new process based on the following aspects: structural changes, new mindsets, attitudes and skills, and new tools required. We close the event with a conversation in small groups to share what they learned, followed by a huge celebration.</span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14.0pt;line-height:115%;"><br clear="none"></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;">
<span class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_34679" lang="EN-US" style="font-size:14pt;line-height:115%;"><font id="yiv6796427412yui_3_16_0_1_1431809661022_34794" face="verdana, helvetica, sans-serif">The
event was a total success. The group reached the goals and the people enjoyed and learned a lot
about how to collaborate at work.</font></span><span></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14pt;line-height:115%;"><font face="verdana, helvetica, sans-serif"><br></font></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14pt;line-height:115%;" id="yui_3_16_0_1_1433894464151_15919"><font face="verdana, helvetica, sans-serif" id="yui_3_16_0_1_1433894464151_15918">I am very grateful for the help I got.</font></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14pt;line-height:115%;"><font face="verdana, helvetica, sans-serif"><br clear="none"></font></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_35033" lang="EN-US" style="font-size:14pt;line-height:115%;"><font id="yiv6796427412yui_3_16_0_1_1431809661022_35032" face="verdana, helvetica, sans-serif">Regards,</font></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" lang="EN-US" style="font-size:14pt;line-height:115%;"><font face="verdana, helvetica, sans-serif"><br clear="none"></font></span></div><div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_34680" style="font-size: 16px;"><span class="yiv6796427412" id="yiv6796427412yui_3_16_0_1_1431809661022_35031" lang="EN-US" style="font-size:14pt;line-height:115%;"><font id="yiv6796427412yui_3_16_0_1_1431809661022_35030" face="verdana, helvetica, sans-serif">AgustÃn</font></span></div><br clear="none"> <div class="qtdSeparateBR"><br><br></div><div class="yiv6796427412yqt5222378067" id="yiv6796427412yqt50482" style="font-size: 16px;"><div id="yiv6796427412yui_3_16_0_1_1431809661022_33716" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div id="yiv6796427412yui_3_16_0_1_1431809661022_33715" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px;"> <div dir="ltr" id="yiv6796427412yui_3_16_0_1_1431809661022_33714"> <hr id="yiv6796427412yui_3_16_0_1_1431809661022_34681" size="1"> </div></div></div></div></div></div></div><br></div> </div> </div> </div></body></html>