<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ms. Suzanne and others - <div>I have a question - Suzanne's post invites it but I welcome anyone responding as this is a greater conversation than just a few of us.</div><div>You mention explaining the unexplainable (for people who have not yet experienced the model). My question is... why do we have to explain process to prospective clients at all? </div><div><br></div><div>My experience is that few clients are 'into' process - they are focused on what can help their situation / productivity / teamwork and so on. The 'what', not the 'how'.</div><div><br></div><div>In facilitation - with any method or tool - in my experience it's not the tool or method that excites most clients and invites them to say 'yes' to what they cannot yet see - it is conversations about the deliverables, the possibilities, the analysis of their need, situation and desired outcomes - listening to their story of what they perceive... all about what they *do* know. On my side, I am listening for the context, the story-behind-the-story, and I am asking all the many questions that inform my eventual selection of process / tool, Open Space or otherwise. That interchange, creation of the initial picture, and discussion of what is realistically achievable via one or more meetings - plus their intuitive sense for the chemistry with / style of the facilitator and the trust-building in those conversations - seems to be how clients select a facilitator and partner with them in planning, preparing and inviting for a dialogue-based meeting. No?</div><div><br></div><div>Looking forward to your thoughts, my colleagues,</div><div>Lisa</div><div><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; 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word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div><font class="Apple-style-span" color="#0000FF" size="4"><span class="Apple-style-span" style="font-size: 14px; "><b><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: medium; font-weight: normal; "><div><font class="Apple-style-span" color="#811107" size="1"><span class="Apple-style-span" style="font-size: 9px; "><i><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-style: normal; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal 'Trebuchet MS'; color: rgb(155, 44, 1); "><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; font-weight: bold; "><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: normal; font-size: 11px; "><div><span class="Apple-style-span" style="font-size: 14px; color: rgb(0, 0, 255); "><b><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: medium; font-weight: normal; "><div style="display: inline !important; "><font class="Apple-style-span" color="#811107" size="1"><span class="Apple-style-span" style="font-size: 9px; "><i><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-style: normal; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal 'Trebuchet MS'; color: rgb(155, 44, 1); display: inline !important; "><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; font-weight: bold; "><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-weight: normal; font-size: medium;"><font class="Apple-style-span" color="#0000FF" size="4"><span class="Apple-style-span" style="font-size: 14px;"><b><br class="Apple-interchange-newline"></b></span></font></span></font></span></div></span></font></span></font></i></span></font></div></span></b></span></div></span></span></div></span></font></span></font></i></span></font></div></span></b></span></font></div></div></div></span></div></span></span></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></span></div></span></div></span></div><div><div>On May 18, 2011, at 9:27 AM, Suzanne Daigle wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><snip></span></p></blockquote><blockquote type="cite"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D">Oh Donna, thank you, thank you for this post. In the spirit of abundance and collaboration, I always imagine that we will individually <u>and</u> collectively uncoil the Dragon Lizard from off our hearts and throats together as a community, knowing the possibilities and joy that await clients who ultimately say “yes” instead of “no”. It means going into this with a humble beginner’s mind, in conversations where the clients are, in language that is familiar to them, with an invitation to participate that is never forced, imposed or selling. The conundrum is that we don’t even want to talk about Open Space. Yet we must because it is so foreign from how people currently manage, host meetings, and organize conferences and events. How can anyone ever imagine the possibility of transforming a highly energized coffee break into a way of doing business, running our organizations and achieving results? It defies logic.</span></p></blockquote><snip><br></div><div><br></div><div style="font-size: 11px; "><font class="Apple-style-span" color="#0000FF" size="4"><span class="Apple-style-span" style="font-size: 14px; "><b><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: medium; font-weight: normal; "><div><font class="Apple-style-span" color="#811107" size="1"><span class="Apple-style-span" style="font-size: 9px; "><i><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-style: normal; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal 'Trebuchet MS'; color: rgb(155, 44, 1); "><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; font-weight: bold; "><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-weight: normal; font-size: 11px; "><div><span class="Apple-style-span" style="font-size: 14px; color: rgb(0, 0, 255); "><b><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: medium; font-weight: normal; "><div style="display: inline !important; "><font class="Apple-style-span" color="#811107" size="1"><span class="Apple-style-span" style="font-size: 9px; "><i><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-style: normal; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal 'Trebuchet MS'; color: rgb(155, 44, 1); display: inline !important; "><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; font-weight: bold; ">Lisa Heft</span></div></span></font></span></font></i></span></font></div></span></b></span></div></span></span></div></span></font></span></font></i></span></font></div></span></b></span></font></div><div style="font-size: 11px; ">Consultant, Facilitator, Educator</div><div style="font-size: 11px; "><span class="Apple-style-span" style="font-size: 12px; "><b><font class="Apple-style-span" color="#0000FF">Opening Space</font></b></span></div><div style="font-size: 11px; "><a href="mailto:lisaheft@openingspace.net">lisaheft@openingspace.net</a></div><div style="font-size: 11px; "><span class="Apple-style-span" style="font-size: medium;"><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 11px;"><br></span></font></span></div></div></body></html>