<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Well done Keith, and thanks so much for sharing the insights with us. The resiliant nature of OST is what I love about it too. You can throw huge levels of chaos and uncertainty at it and people will reform in the way they need to do deal with what they need to deal with. I have had many experiences like this, and Harrison has too, even wrote a whole book - The Practice of Peace - based on one of those. <div><br></div><div>The story is fabulous. Much appreciated in this learning community.</div><div><br></div><div>Best of luck for 2012.</div><div><br></div><div>Chris</div><div><br></div><div>(PS...and you have also discovered that there are no observers...excellent!)<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">----<br>Chris Corrigan<br><a href="mailto:chris@chriscorrigan.com">chris@chriscorrigan.com</a><br>http://www.chriscorrigan.com<br><br></div></span></span>
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<br><div><div>On 2010-11-26, at 9:33 AM, Blundell, Keith wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><o:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="Street">
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<div class="Section1"><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Dear All,<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Many months ago I asked for some help on running an
OS session – so firstly I would like to thank those who responded and
especially those who gave up their time to speak and meet with me to answer all
my questions.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Since then I have been suggesting that this may be a
valuable way of running meetings within my organisation. A few weeks back
I held my “pilot” OS event – (I say that purely from my
perspective of having never run one before!) with a small group of managers
during an afternoon. Although the session went well and the group were
engaged, their subsequent feedback and my own learning of actually “doing
it” was valuable. It had consolidated not only my reading but also
the insights from those mentioned above.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Since then I experienced a Co-Learning Workshop on
Open Space as well as the WOSONOS 2012 meeting held a few weeks ago – my first
taste of an OS event. Both were great experiences and consolidated my
understanding and learning. (As an aside, I initially went to the 2012
meeting to observe, but very quickly became engaged in the meeting!)<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">This has all been preparation for (what I consider to
be – although I can see others disagreeing) my first OS Meeting in the <st1:city w:st="on"><st1:place w:st="on">San Francisco</st1:place></st1:city> offices last
week. I was originally approached to debrief a project, but learned that
the team were about to work together on the next phase of an upgrade and
implementation. After some discussion my sponsors were taken by the idea of
“trying something new” and using Open Space. Although
debriefs were not new to Roche, Genentech had not typically found them useful,
and since we are a merged company taking an approach not used before was also a
consideration. Initially there was much scepticism from some team leaders –
“how can we fly people to SF when we don’t have an agenda?” –
which we were able to overcome.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">The theme of the meeting was “Building on what
we have learned together and preparing for the future”. Rather than
just being an OS event, we agreed that the scene would be set on the afternoon
of Day 1 with an overview of what was required and expected of the next phase
of the project. Day 2 was then given over to OS and some more formal
planning anticipated for day 3. There was initially some scepticism about
OS when I very very briefly mentioned what it was about at the end of day 1.
I encouraged the participants to be prepared to trust the process and that the
format would be more fully explained in the morning. It will be no
surprise to you that I was more confident, that the scepticism melted away and the
meeting was a success.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">That’s not the reason for me writing. The
reason is to share with you something that I think was more profound. Following
the merger and some internal and external pressures, Roche was looking at all
levels of the business for efficiencies and an announcement was due to be made
towards year end. That announcement – that there would be a 6%
reduction in numbers – was made in <st1:country-region w:st="on"><st1:place w:st="on">Switzerland</st1:place></st1:country-region> and was received early
morning (especially early for those of us still on European Time) prior to the
OS event . We also found out that that there would be a town hall meeting
in the afternoon, so we now only had half a day rather than a full one. Despite
this news there was still a desire to continue with our meeting and the principles
and law of OS allowed us to manage this unexpected change. Indeed, a
small group of individuals received some additional info during the first
morning, and although the topic was never posted they were able to find a space
and discuss whatever they needed to before returning to participate in the
other sessions. At the end of the morning there was overwhelming support
to continue with the format on day 3 with those posted items outstanding.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">If we had had a formal agenda, then the meeting would
have been thrown into chaos – indeed many meetings held on that day were
cancelled. As noted above, the meeting was a success and all the
expectations of those present, including the sponsors, were met. All the
items that individuals expected to be covered were covered, and the detailed
planning expected on day three fell out of all the discussions.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">A testament I think to OST – I hope there will
be an opportunity within my organisation to continue with this approach. And
I am looking forward to 2012!<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Best Wishes,<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial">Keith.<o:p></o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><font size="2" face="Arial"><span lang="EN-GB" style="font-size:
10.0pt;font-family:Arial"><o:p> </o:p></span></font></p><p class="MsoNormal"><b><font size="2" face="Arial"><span lang="EN-GB" style="font-size:10.0pt;font-family:Arial;font-weight:bold">Dr K Blundell<o:p></o:p></span></font></b></p><p class="MsoNormal"><b><font size="1" face="Times New Roman"><span lang="EN-GB" style="font-size:9.0pt;font-weight:bold"><o:p> </o:p></span></font></b></p><p class="MsoNormal"><font size="1" face="Arial"><span lang="EN-GB" style="font-size:
8.0pt;font-family:Arial">Global Strategy Lead – Innovation and Change<o:p></o:p></span></font></p><p class="MsoNormal"><font size="1" face="Arial"><span lang="EN-GB" style="font-size:
8.0pt;font-family:Arial">Process & Training Excellence (PTE)</span></font><font size="1"><span lang="EN-GB" style="font-size:8.0pt"><o:p></o:p></span></font></p><p class="MsoNormal"><font size="1" face="Arial"><span lang="EN-GB" style="font-size:
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8.0pt;font-family:Arial">Roche Products Limited<o:p></o:p></span></font></p><p class="MsoNormal"><st1:street w:st="on"><st1:address w:st="on"><font size="1" face="Arial"><span lang="EN-GB" style="font-size:8.0pt;font-family:Arial">6
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