<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ms. Catherine - <div><br></div><div>Adding my thoughts and reflections into the mix...</div><div><br></div><div>Not only do some people have trouble hearing (as dear Gerard says) - if you wear hearing aids there can occasionally be a little feedback from loudspeakers if you are on microphone - that are only heard inside one's head (!)</div><div>And Tibetan bells can sometimes produce that same feedback (ringing in one's hearing-aided ears).</div><div>Not something to re-design for as it only happens very occasionally that all this electronic equipment or bell ringing lines up just so - and usually people with hearing aids are used to that - and there are people with hearing aids in any group you will ever work with, young or old. But if there are a larger number of people who may also have hearing aids, you may wish to ask (if this is a site with a sound technician where you will have a microphone) what that technician's lessons learned are about placement of loudspeakers.</div><div><br></div><div>And if you see some people making faces at those times it's just something going on inside their / our heads ;o)</div><div><br></div><div>Also: if you feel there are more than a few people with mobility issues, you might want to set up one topic-sign-making-area on the ground, as usual (let's hear it for people whose bodies go up and down no matter what their ages!) and maybe also a table for doing the same thing - I usually put it in an aisle / a break in the circle. Placement all depends how big the group and circle are. Then from the table and from the center - people walk to the center to read their topic signs via a microphone and show those signs to the circle.</div><div><br></div><div>Yes yes yes do not make any assumptions about age and ability. I agree.</div><div><br></div><div>One way to understand a group's needs - any age group - is to ask in your pre-registration process if folks have any mobility, access or ability issues / preferences they would like to share.</div><div>Pre-registration not only lets you know how many people will be coming but it also helps you gather and share information with the participants. </div><div>Then you will know which individuals might need a little extra help - or if a good number do - and can design accordingly.</div><div><br></div><div>You may or may not need to do any of the following - depending on the information you gather:</div><div>- Large size print </div><div>- Larger aisles and more room between discussion groups so wheelchairs and crutches can get around (oh and the people in them, too)</div><div>- A sharp eye all day long on which furniture may be blocking which people of different mobility-ability</div><div>- Placing topic signs lower on the wall so all eyes can see</div><div>- Using unscented markers</div><div>- Ensuring that in your pre-registration process you have asked about how people need to receive the Book of Proceedings (if you are one of those whose clients send out the Book a few weeks post-event with photos or other items included) - again: with any mixed crowd of any age - who can receive electronic versions / has access to email and who needs hard-copy mailed to them.</div><div>- Creating a quiet room if you feel this particular group has informed you that it may be needed</div><div>... and so on. Note I am not recommending any adjustments to the basic Open Space process.</div><div><br></div><div>Okay now for the client's question about people liking to tell stories from their earlier lives.</div><div>What is wrong with that? Is that something that your client will be uncomfortable with - that the participants will feel it's more useful to them to share stories than to think about their / Gray Panther's future and image?</div><div>Well if that is the case - if people tell stories instead and that's uncomfortable for this client - or if some people do not really care about the future as much as the client does (and who can say that they do not care about the future - if we re-frame it maybe they are living totally in the present, a practice many people work towards...)</div><div><br></div><div>a) maybe this is not the client for Open Space or </div><div>b) maybe they should hear again that this is not a directive process or </div><div>c) maybe it is important to take a look at whether just this client and a few others feel that that task is important - if others do not share their sense of urgency then no amount of 'they should feel this is important' is going to matter.</div><div><br></div><div>So is this the right client for OS, is this the right task to for the needs and interests of the participants, and is there a need for further conversation and exploration of the issues and possibilities?</div><div><br></div><div>I personally don't think you should 'give time' for storytelling - I think you should not try to control or design a day where with Open Space naturally anyone can share their stories whenever they want.</div><div><br></div><div>So if this is the right tool for the job and the client and task - after further discussion with this client - (now you know what I am going to say...) trust the process, trust the people, and get out of the way to let these amazing participants take good care of themselves and do what best serves them in Open Space.</div><div><br></div><div>Also: many clients - of many kinds - think before they experience the event that a whole day is too long for them / their people - **if** they have never experienced Open Space. Because thinking of a day-long (traditional format) meeting can be a dreadful tiring thought. Could this be the case for your client / some of the people you have spoken with?</div><div><br></div><div>Are the participants going to be isolated in the site somehow so they cannot come and go as may best fit their energies and interests?</div><div><br></div><div>Assuming they have the ability to come and go from the meeting site - if they are invited to come on time and stay as long as they can - then anyone who has to plan their day can see when they want to go take a nap, come back for a later session, or whatever best fits their needs and interests. Right?</div><div><br></div><div>Lastly - more than once I have facilitated an Open Space for an organization that felt its members should think hard about the future and their image. And at some of these event mosts of the participants did not convene or join any of the conversations about those future / image topics. Because only a very small percentage / the hosts felt connected to that particular matter of urgency. Everyone else got so much out of the Open Space day and really felt it served them - because it gave them a chance to share their experiences, memories, resources and community with each other. </div><div><br></div><div>So were those particular events a success or a failure, or neither? I would say it gave the hosts a true picture of who cares about what they care about and a 'kick in the pants' to decide what they want to do about that issue (of their own), if anything. And also it told them that they do not see the organization as the others / members see it - which is very useful information. So in these instances the small core host team may have been frustrated, but amazing things happened after the event in all these cases - spontaneously generated by both members and the little core team. I would say that was a great success - though not in the way the host had originally envisioned or intended. Life is like that sometimes isn't it? Hmmm. More practice needed in letting go attachment to outcome?</div><div><br></div><div>Love from a starry evening in California,</div><div>Lisa</div><div> </div><div><br></div><div><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; "><b><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-size: medium; font-weight: normal; "><div style="display: inline !important; "><font class="Apple-style-span" color="#811107" size="1"><span class="Apple-style-span" style="font-size: 9px; "><i><font class="Apple-style-span" color="#000000"><span class="Apple-style-span" style="font-style: normal; "><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal 'Trebuchet MS'; color: rgb(155, 44, 1); display: inline !important; "><span class="Apple-style-span" style="color: rgb(0, 0, 255); font-size: 14px; font-weight: bold; ">Lisa Heft</span></div></span></font></span></font></i></span></font></div></span></b></span></div><div><div apple-content-edited="true"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; 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color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; 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line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="font-size: 11px; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Trebuchet MS'; font-size: 11px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div>Consultant, Facilitator, Educator</div><div><font class="Apple-style-span" size="3"><span class="Apple-style-span" style="font-size: 12px; "><b><font class="Apple-style-span" color="#0000FF">Opening Space</font></b></span></font></div><div><a href="mailto:lisaheft@openingspace.net">lisaheft@openingspace.net</a></div><div> </div></div></div></span></div></span></span></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></span></div></div></body></html>*
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