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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Actually Reinhard, -- sounds to me like it went totally right!
And of course it was a heartbreaker!! Good folks, doing good work being trashed
by a CEO (MD, Whatever) who clearly valued his ego above efficiency,
effectiveness and real team work. But that happens. Some folks would rather
maintain their delusion of control even in the face of real success and
innovation. And don’t fault that poor HR fellow for faulty briefing. The
CEO was who he was and doubtless remains so. And I don’t know what happened
next (do you?) – but a successful outcome (for me) would have been that
everybody resigned en mass. If they all chose to go back and be as miserable as
they were to begin with – that is their choice. And definitely not your
fault! Congratulations on a space well opened! <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Harrison <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Harrison Owen<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>7808 River Falls Dr.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Potomac, MD 20854<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>USA<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Phone 301-365-2093<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>www.openspaceworld.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>www.ho-image.com (Personal Website)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas;
color:#1F497D'>To subscribe, unsubscribe, change your options, view the
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b>On Behalf Of </b>VISUELLE PROTOKOLLE<br>
<b>Sent:</b> Thursday, June 03, 2010 1:08 PM<br>
<b>To:</b> OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b>Subject:</b> Re: On "Failure"<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:14.0pt;
font-family:"Verdana","sans-serif";color:navy'>Harrison and all,<br>
<br>
Another example of an OS that went terribly wrong:<br>
<br>
It was a factory producing printing machines, both in Eastern and western
Germany, and the participants were mixed from both areas. We had the o.k. from
the four directors, to whom we had illustrated what to expect, and a final
conference after the OS was already determined. One of the directors, the one
who seemed to be the most employee-oriented, was choosen to say some words at
the end of the OS. Our partner in the company was a young man from HR, very
active, with good contacts to the directors. So he insisted that he should
brief the director what to say at the end of OS.<br>
<br>
Everything went fine. The groups worked with joy and enthusiasm. We accompanied
the whole OS with 3 people visualizing everything, and that was a big success,
because everybody could see what had happened everywhere. After we had
shown the pictures in a final slideshow, the director stood up and destroyed
everything within 5 minutes. He said that he was disappointed, had expected
other outcomes, and that the managers wood have a hard time to use some of the
results.<br>
<br>
That was the end of the project for us, but much worse all the participants
were angry and a big chance was lost for the company.<br>
<br>
Of course the mistake was to let the young HR-man brief the director. <br>
<br>
Reinhard<br>
<br>
Reinhard Kuchenmüller <br>
Dr. Marianne Stifel<br>
VISUELLE PROTOKOLLE<br>
Kuchenmüller & Stifel<br>
<br>
+39-0566-88 929<br>
www.visuelle-protokolle.de <br>
<br>
</span><span style='font-size:14.0pt;font-family:"Verdana","sans-serif"'><br>
<br>
<br>
Am 03/06/10 18:12 schrieb "Ralph Copleman" unter <rcopleman@comcast.net>:</span><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:14.0pt;
font-family:"Verdana","sans-serif"'>Harrison and all,<br>
<br>
I've had a few that sort of fell flat.<br>
<br>
One involved a group concerned about availability of services for senior
citizens across an entire US state. Two-thirds of the room consisted of
seniors themselves and, frankly, a lot of them ran out of energy about an hour
after lunch. So they sat around, a number slumping in chairs with eyes
closed.<br>
<br>
Another involved an exploration of customer service issues for an airline.
Lots of corporate leaders from the airline present, along with their
booking agents (this pre-dates internet booking sites), frequent flyer
customers, and corporate travel execs who make travel policy for their
companies. A great mix, actually. We were set to go from 8:00 a.m
to 4:00. About 2:00, a group of participants more or less seized control
of the meeting somehow (I wasn't in the room when it occurred) and got everyone
to agree to shorten the meeting by a full hour. When I returned at 3:00,
someone simply informed me, and asked that I begin the closing circle. So
that's what I did. I never found out what actually happened.<br>
<br>
Not sure how to think about that last one, since I never found out how it all
developed, but the following one is more like a true failure.<br>
<br>
I was asked to convene a two-day open space gathering for about 200 folks from
around the US. It would be the annual meeting of an association of a
certain type of public health officer (cannot recall the details). The whole
thing was pretty dead from the outset –– I mean 200 people posting
a total of only 15 sessions for two whole days!? I found out the theme
was all wrong. The planning committee chose an idea that turned out to
have no juice for the association's members. I had spent hours in
conference calls with the leadership group and the planning committee, and
they'd assured me that the idea they chose was at the heart of the challenges
facing them and their organizations. Turns out that was dead wrong.
Nobody else cared. I don't know how I might have seen through this
situation ahead of time.<br>
<br>
I essentially agree with you, H. If the conditions are appropriate, it
will work. But, if the three experiences above teach me anything, it's
clear that stuff can always happens.<br>
<br>
Ralph Copleman<br>
<br>
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