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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Lisas answer to my question…..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Lisa!!!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>:o)<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Från:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Lisa Heft
[mailto:lisaheft@openingspace.net] <br>
<b>Skickat:</b> den 22 februari 2010 15:15<br>
<b>Till:</b> Eva P. Svensson<br>
<b>Ämne:</b> Re: Any experiences of OS and demonstrations?<o:p></o:p></span></p>
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<p class=MsoNormal>Hi, dear - OSLIST is not taking my postings (!) so I am
contacting you directly. Feel free to share my comments with the OSLIST if you
think it's helpful.<o:p></o:p></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>Wow.</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>I guess I would say
b-r-e-a-t-h-e -- and you'll know if it is not the right time for Open Space if
outside energy makes it not a safe container for OS and dialogue.</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>My first idea would be to
warmly welcome (and have the organizers do this as well) the angry folks to say
come and join - it's about issues you care about so come and join.</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>Let go the theme if that
is closing space. Make a general theme that embraces all.</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>Sometimes people who are
angry just need to be angry - the first rule of customer service is not to
solve the customer's problem first thing - first thing is to let them tell
their story and truly listen so they feel witnessed in their feelings. *Then*
offer them a possible solution, which they may or may not be able to hear
(right then).</span></span><span style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>I don't know if you will
be the useful welcoming inviting voice (if you are a person outside their
system) or if you will be just the right voice (because you are indeed outside
their system). The true and open welcoming and invitation should come from the
host/organizers of course as well. </span></span><span style='font-size:
13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>And you will all know if
this is the time for Open Space -or- if it is more important to take a few
steps back and have the hosts work on invitation and relationship building
again - the foundation of pre-work for any issue regarding conflict, OS or
otherwise...</span></span><span style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>B r e a t h e....and stay
light on your feet,</span></span><span style='font-size:13.5pt;font-family:
"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:black'>Our thoughts are with you,</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:13.5pt'><span class=apple-style-span><span
style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:black'>Lisa</span></span><span
style='font-size:13.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><b><span style='font-size:10.5pt;
font-family:"Trebuchet MS","sans-serif";color:blue'>Lisa Heft</span></b></span><span
style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'>Consultant, Facilitator, Educator<o:p></o:p></span></p>
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<p class=MsoNormal><span class=apple-style-span><b><span style='font-size:9.0pt;
font-family:"Trebuchet MS","sans-serif";color:blue'>Opening Space</span></b></span><span
style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:black'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'><a href="mailto:lisaheft@openingspace.net">lisaheft@openingspace.net</a><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";
color:black'><a href="http://www.openingspace.net">www.openingspace.net</a><o:p></o:p></span></p>
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color:#007F00'>Open Space Learning Workshops</span></i><o:p></o:p></span></p>
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<p class=MsoNormal>On Feb 22, 2010, at 5:40 AM, Eva P Svensson wrote:<o:p></o:p></p>
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<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Hi all!<br>
I'm on my way to hold spAce at an OST meeting where the organizers are
expecting a demonstration against the proposal that is the theme for the
meeting! Any of you that have any experience from that?? Would be
most grateful for advice how to handle a situation like that!!<br>
Snowy greatings from Sweden<br>
:o)<br>
Eva<br>
<br>
Skickat från min iPhone<br>
<br>
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