<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><font class="Apple-style-span" color="#3B26AA">Hi Nigel,</font><div><font class="Apple-style-span" color="#3B26AA"><br></font></div><div><font class="Apple-style-span" color="#3B26AA">I have nothing to add to the abundance of collective wisdom you have already received. Given your skill and sensitivity, I know that you and the planning team will create the conditions where the space can most gracefully be opened. </font></div><div><font class="Apple-style-span" color="#3B26AA"><br></font></div><div><font class="Apple-style-span" color="#3B26AA">Warm wishes for a happy and successful event from hot and dry Phoenix, still!</font></div><div><font class="Apple-style-span" color="#3B26AA"><br></font></div><div><div apple-content-edited="true"> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Helvetica Neue'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Calibri; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div><font class="Apple-style-span" color="#260E89"><span class="Apple-style-span" style="color: rgb(0, 128, 0); font-family: Webdings; font-size: 32px; "><b><span style="font-size: 7pt; font-family: Arial; color: green; "><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-family: Calibri; font-size: 13px; font-weight: normal; "><span><span><span><span><span><font class="Apple-style-span" face="'Lucida Handwriting'"><i><font class="Apple-style-span" color="#3B26AA">Christine</font></i></font><font class="Apple-style-span" color="#3B26AA"><br></font><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 128, 0); font-family: Arial; font-size: 9px; font-style: normal; font-variant: normal; font-weight: bold; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><span class="Apple-style-span" style="color: rgb(0, 0, 0); font-family: Calibri; font-size: 13px; font-weight: normal; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><font class="Apple-style-span" color="#3B26AA"><br class="Apple-interchange-newline">Christine Whitney Sanchez</font></div><div><i><font class="Apple-style-span" color="#3B26AA">Collaborative Wisdom & Strategy</font></i><font class="Apple-style-span" color="#3B26AA"><br class="Apple-interchange-newline">480.759.0262 </font></div><div><font class="Apple-style-span" color="#3B26AA"><a href="http://www.christinewhitneysanchez.com">www.christinewhitneysanchez.com</a></font><span class="Apple-style-span" style="font-family: Webdings; font-size: 32px; "><font class="Apple-style-span" color="#3B26AA"><span style="font-size: 14pt; font-family: Webdings; "></span></font></span></div><div><font class="Apple-style-span" color="#3B26AA">Skype: christinewhitneysanchez</font></div><div><font class="Apple-style-span" color="#3B26AA"><a href="http://www.facebook.com/ChristineWhitneySanchez">http://www.facebook.com/ChristineWhitneySanchez</a></font></div></div></span></span></span></span></span></span></span></span></span></b></span></font></div></span></div></span></div></span></div></span></div></span> </div><br><div><div>On Nov 9, 2009, at 4:16 AM, NigelSeys-Phillips wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Verdana; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">I have enjoyed, for several years now, the astonishing collective wisdom and open sharing of thoughts and ideas on OS LIST and I commend each and every one of the generous contributors for their time and input.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">What I have found most helpful is thoughts on designing particular events where somebody has ‘got themselves into…..’ – so it’s my turn to ask!<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">I have been asked, positively I am delighted to say, to run a 3 hour OS workshop for the final afternoon of a two day conference (totally traditionally run prior to that with multiple daily sessions led from the lectern) entitled “5<sup>th</sup>Annual Internal Audit and Risk Management Conference – Bracing for an efficiency revolution within Internal Audit to achieve value at lower cost”<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">This may not be the “traditional” audience for OS but I think it is an exciting and interesting opportunity in today’s business world where communication is ever harder to achieve and where cultural issues are so important in gaining ‘compliance’ – and I am sure I don’t have to offer anybody any examples on what happens when that bit goes slightly awry.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">My question (assuming there are somewhere between 50 – 100 people attending) –<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">How would you structure such a short event?<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Clearly not a lecture…a hands-on experience is called for presumably addressing some of the potential learnings of the previous day and a half and how they might take them back to make a real difference?<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">I would certainly appreciate the wit and wisdom of OS LIST in helping me form a plan……any thoughts you might have would be welcomed and gratefully received.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">All the best from the tropics….hot and wet in Singapore still!<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Nigel<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Nigel Seys-Phillips</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Fulcrum Business Management Solutions</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">30 Mount Elizabeth</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">#13-32 Highpoint</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Singapore 228519</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Tel: +65 9639 2510</span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; ">E-mail:<span class="Apple-converted-space"> </span><a href="mailto:nigel@fulcrum.com.sg" style="color: blue; text-decoration: underline; "><span style="color: blue; ">nigel@fulcrum.com.sg</span></a></span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.fulcrum.com.sg" style="color: blue; text-decoration: underline; ">www.fulcrum.com.sg</a></span><span style="font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; 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