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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rheinhard and Marianne<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>My starting point for all of this – is what outcomes /
outputs does he seek from the event he wants you to facilitate? I make a
difference between ‘outputs’ – the agreements / words /
documents etc that literally come out of a meeting. And the ‘outcomes’
on the other hand are what <i>impact</i> he wants the event to have – in other
words how does he hope the world of the participants and the rest of his
organisation will be different as a result of this meeting. Focusing on these
two aspects and helping him to make the connection between them and the process
you wish to use – may help to sort things. It may be (despite all of us
on here being advocates for OS) that he and his board are not yet in the mind space
for open space. I think you need to be true to your principles and not call
this an open space if it is not one. Call it a ‘large interactive
conference’ – and then aim to push them a small amount to be a
little more open and a little less controlling than your clients appear to be.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Another famous quote (from George Santayana I believe) is ‘those
who forget the past are condemned to repeat it’. He may feel he knows all
the things that have gone wrong in the past – but how confident is he
that everyone else does. Has everyone learnt from past mistakes (and
successes??)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>And I agree with Kerry (other post) – involving others may
well help. Although this person sounds very resistant to any influence.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Or you could buy HR manager ‘Fear of Flying’ by
Erica Jong – sounds like he might need it!!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>All the best<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jon<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b>On Behalf Of </b>VISUELLE PROTOKOLLE<br>
<b>Sent:</b> 10 June 2008 12:05<br>
<b>To:</b> OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b>Subject:</b> Urgent<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:13.5pt;
font-family:"Verdana","sans-serif";color:navy'>Dear friends in open space,<br>
<br>
I ask for your help in a difficult situation, and need it within 30 hours from
now. So if somebody has an open ear and some time to answer, we would be very
grateful.<br>
<br>
The situation: since 10 years i have been accompanying open space sessions as a
visual recorder. Now i have for the first time the chance to use open space in
a project on my own. It is in the frame of a bigger project in</span><span
style='font-size:13.5pt;font-family:"Verdana","sans-serif";color:#00007F'> a
company of 6000</span><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";
color:navy'>, which deals with values, more customer orientation, more emotions
within the company, as the board declared. </span><span style='font-size:
13.5pt;font-family:"Verdana","sans-serif";color:#00007F'>We proposed an open
space session of one day with some 80 representatives of the coworkers, because
we want to make their situation and priorities visible, to bring the outcomes
together afterwards with the aims of the board, to define the frame, the aims
and rules and conditions of a project of about 2 years.</span><span
style='font-size:13.5pt;font-family:"Verdana","sans-serif";color:navy'> We
talked the method over with the representative of the client, a young, friendly
hr-manager. He is curious, but a bit anxious, and under somer pression from the
different board members. <br>
<br>
Now after some afterthoughts he declared, that he does not want an open space
session in pure form, because he thinks the people are not ready for it. He is
eager to end with some results he can control. <br>
<br>
His proposal for the workshop: at the beginning a board member and he will talk
about the bigger project for half an hour, and show a little movie, in order
then to ask the people for ideas and proposals for the definition of the longer
project. He wants to avoid discussions about the mistakes and problems within
the company (which he says he knows already), but to be more positive. He does
not want to call the workshop open space, but “offener raum”, does
not want to use the 4 principles (although some of their contents), but wants
to use the law of two feet. When people are asked to bring their themes to the
wall, he wants to moderate that himself, ask additional questions about why and
how. Then he wants to walk through the groups and offer some moderation there
as well. And in the end he wants to interview the people offering their
outcomes to the plenum again.<br>
<br>
We are near the point to step out of the whole project. <br>
<br>
On one hand i remember discussions here in the open space network about
moderations of the os - method, for which we are open, and can also follow some
of the hr-managers ideas and doubts. But it has to stay a trustworthy method.
For that i would like to hear what you can recommend us.<br>
<br>
We asked for a meeting with the hr-manager to get clear with his and our
feelings, in order not to mix them with the methods and procedures of the
project, and will have this meeting this week.<br>
<br>
The project came to the actual situation, as i see it, because at the
beginning the hr-manager was very fond of us, proud to present us to the board,
and start the project with us. Then we had two workshops, which ended with
results, which did not </span><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";
color:#00007F'>fully</span><span style='font-size:13.5pt;font-family:"Verdana","sans-serif";
color:navy'> fulfill his expectations, and he somehow withdrew his trust. We
don’t want to be victims of an infringement (i hope that is the right
expression), of an unclear mixture of roles and responsibilities. We want
to stay responsible for the methods we use. <br>
<br>
The results of the project so far in our view gave a realistic image of the
situation within the company, which is not very open, but has a good chance to
profit from the project. But it is important not to confuse the starting phase with
the project, and not to expect final results bevor it even starts. Seen with
“open space – eyes” the outcome was the only one that could
have happened.<br>
<br>
Now we want to clear our relations with the hr-manager on Thursday and Friday,
and – if we succeed – develop the agenda for the coworkers
workshop. For this second task we hope to get some help from you, as what to
propose to him.<br>
<br>
Thank you for every response in advance<br>
<br>
reinhard<br>
<br>
</span><span style='font-family:"Verdana","sans-serif";color:navy'><br>
Reinhard Kuchenmüller<br>
Marianne Stifel<br>
<br>
VISUELLE PROTOKOLLE®<br>
Kuchenmüller&Stifel<br>
<br>
tel +39-0566-88 929<br>
www.visuelle-protokolle.de<br>
<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
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