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<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Wonderful, Harrison and
everybody. Thank you. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I will have my first talk
about an OS for a strategic planning meeting this Friday morning with the head
of a large institution with sheltered workshops. The Swiss laws have been
changed drastically, giving handicapped people more responsibility for what
services they want to buy (the money will go to them instead of to the
institutions in the future), and this needs to be implemented by the
organisations. This thread couldn’t have been timed with more
perfection!!!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>With love, Catherine<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>Catherine
Pfaehler Senn<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>lic.oec.HSG<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>Open
Space Begleitung<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>Kellersriedweg
8<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
lang=EN-GB style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>CH -
2</span></font><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>503 <st1:City
w:st="on"><st1:place w:st="on">Biel</st1:place></st1:City><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>+41-(0)32 - 365
68 41<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face="Comic Sans MS"><span
style='font-size:10.0pt;font-family:"Comic Sans MS";color:navy'>c.pfaehler@bluewin.ch<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Von:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Harrison Owen
[mailto:hhowen@verizon.net] <br>
<b><span style='font-weight:bold'>Gesendet:</span></b> Dienstag, 11. März
2008 20:31<br>
<b><span style='font-weight:bold'>Betreff:</span></b> Re: OS with and for
elderly, mental health consumers and others [long]</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'>A Mental Health Story</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'>I know I have told this
one several times, but I can’t find what I wrote – so here goes
again. Seems like there is a large sheltered workshop program in <st1:country-region
w:st="on"><st1:place w:st="on">Canada</st1:place></st1:country-region>, the
name of which has escaped my brain. Their leadership came to an OS training,
and upon their return home they tried out OS for their annual strategic
planning. To save money they did it in one of their facilities. When things
started they found that a number of the chairs had been filled by the clients.
There was some discussion as to what to do – and the decision was to
proceed.</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'>Everything worked just
like usual, although some of the clients had some difficulty writing their
issues, but the staff helped. In short no problem.</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'>Many months after the
event, the director wrote me a note describing a most unexpected result from
the Open Space. They had just finished doing their end of the year financial
report and made a most interesting discovery. They were able to provide twice
the level of service for the same amount of money. It turned out that half of
the services previously offered the clients neither wanted nor needed, but
nobody had ever really talked to them (clients) before. So the services were
canceled and the money reallocated. Cool!</span></font><span lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'>After another year I got
another note from the director. They had just completed their assessments of
the clients in terms of coping skills (ability to get along in the world).
Major discovery – those clients who had participated in Open Space (and
by that time OS had become a regular part of that facility’s
“business”) demonstrated the highest jump in scores that anybody
had ever seen. The director concluded by saying that although she was sure that
I had never thought of Open Space as a “treatment modality” it was
in fact the most powerful one they had ever encountered. Way cool!</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><st1:place w:st="on"><font size=3 color=red face=Arial><span
lang=EN-US style='font-size:12.0pt;font-family:Arial;color:red'>Harrison</span></font></st1:place><font
color=red face=Arial><span lang=EN-US style='font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span lang=EN-US
style='font-size:12.0pt;font-family:Arial;color:red'> </span></font><span
lang=EN-US><o:p></o:p></span></p>
<div>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;color:red'>Harrison Owen</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><st1:Street w:st="on"><st1:address
w:st="on"><font size=2 color=red face=Arial><span lang=EN-US style='font-size:
10.0pt;font-family:Arial;color:red'>7808 River Falls Drive</span></font></st1:address></st1:Street><span
lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><st1:place w:st="on"><st1:City w:st="on"><font
size=2 color=red face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:red'>Potomac</span></font></st1:City><font size=2
color=red face=Arial><span lang=EN-US style='font-size:10.0pt;font-family:
Arial;color:red'>, <st1:State w:st="on">Maryland</st1:State> <st1:PostalCode
w:st="on">20854</st1:PostalCode></span></font></st1:place><span lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;color:red'>Phone
301-365-2093</span></font><span lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
lang=EN-US style='font-size:10.0pt;font-family:Arial;color:red'>Skype hhowen</span></font><span
lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
lang=EN-US style='font-size:12.0pt;font-family:Arial;color:red'>Open Space
Training</span></font><font color=red><span lang=EN-US style='color:red'> <a
href="http://www.openspaceworld.com/"><font face=Arial><span style='font-family:
Arial'>www.openspaceworld.com</span></font></a> </span></font><span lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
lang=EN-US style='font-size:12.0pt;font-family:Arial;color:red'>Open Space
Institute</span></font><font color=red><span lang=EN-US style='color:red'> <a
href="http://www.openspaceworld.org/"><font face=Arial><span style='font-family:
Arial'>www.openspaceworld.org</span></font></a></span></font><span lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
lang=EN-US style='font-size:12.0pt;font-family:Arial;color:red'>Personal
website</span></font><font color=red><span lang=EN-US style='color:red'> <a
href="http://www.ho-image.com/"><font face=Arial><span style='font-family:Arial'>www.ho-image.com</span></font></a>
</span></font><span lang=EN-US><o:p></o:p></span></p>
<p align=center style='text-align:center'><font size=3 face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt'>OSLIST: To subscribe, unsubscribe, change
your options, view the archives Visit: <a
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style='font-family:Arial'>www.listserv.boisestate.edu/archives/oslist.html</span></font></a><font
color=navy><span style='color:navy'><o:p></o:p></span></font></span></font></p>
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