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<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>A Mental Health Story</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>I know I have told this one several times,
but I can’t find what I wrote – so here goes again. Seems like
there is a large sheltered workshop program in </span></font><font color=red
face=Arial><span style='font-family:Arial;color:red'>Canada</span></font><font
color=red face=Arial><span style='font-family:Arial;color:red'>, the name of
which has escaped my brain. Their leadership came to an OS training, and upon
their return home they tried out OS for their annual strategic planning.
To save money they did it in one of their facilities. When things started they
found that a number of the chairs had been filled by the clients. There was some
discussion as to what to do – and the decision was to proceed.</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>Everything worked just like usual, although
some of the clients had some difficulty writing their issues, but the staff
helped. In short no problem.</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>Many months after the event, the director wrote
me a note describing a most unexpected result from the Open Space. They had
just finished doing their end of the year financial report and made a most
interesting discovery. They were able to provide twice the level of service for
the same amount of money. It turned out that half of the services previously
offered the clients neither wanted nor needed, but nobody had ever really
talked to them (clients) before. So the services were canceled and the money
reallocated. Cool!</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>After another year I got another note from
the director. They had just completed their assessments of the clients in terms
of coping skills (ability to get along in the world). Major discovery –
those clients who had participated in Open Space (and by that time OS had
become a regular part of that facility’s “business”)
demonstrated the highest jump in scores that anybody had ever seen. The
director concluded by saying that although she was sure that I had never
thought of Open Space as a “treatment modality” it was in fact the
most powerful one they had ever encountered. Way cool!</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>Harrison</span></font><font color=red
face=Arial><span style='font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<div>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>Harrison Owen</span></font></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>7808 River Falls Drive</span></font></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>Potomac</span></font><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>, </span></font><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>Maryland</span></font><font
size=2 color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'> </span></font><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>20854</span></font></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>Phone 301-365-2093</span></font></p>
<p align=center style='text-align:center'><font size=2 color=red face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:red'>Skype hhowen</span></font></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:red'>Open Space Training</span></font><font
color=red><span style='color:red'> <a href="http://www.openspaceworld.com/"><font
face=Arial><span style='font-family:Arial'>www.openspaceworld.com</span></font></a>
</span></font></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:red'>Open Space Institute</span></font><font
color=red><span style='color:red'> <a href="http://www.openspaceworld.org/"><font
face=Arial><span style='font-family:Arial'>www.openspaceworld.org</span></font></a></span></font></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:red'>Personal website</span></font><font
color=red><span style='color:red'> <a href="http://www.ho-image.com/"><font
face=Arial><span style='font-family:Arial'>www.ho-image.com</span></font></a> </span></font></p>
<p align=center style='text-align:center'><font size=3 color=red face=Arial><span
style='font-size:12.0pt;font-family:Arial;color:red'>OSLIST: To subscribe,
unsubscribe, change your options, view the archives Visit: </span></font><font
color=red><span style='color:red'><a
href="http://listserv.boisestate.edu/archives/oslist.html"><font face=Arial><span
style='font-family:Arial'>www.listserv.boisestate.edu/archives/oslist.html</span></font></a></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Lisa Heft<br>
<b><span style='font-weight:bold'>Sent:</span></b> </span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Sunday, March
09, 2008</span></font><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>8:45 PM</span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>To:</span></b> OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b><span style='font-weight:bold'>Subject:</span></b> OS with and for elderly,
mental health consumers and others [long]</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Hello, dear colleagues
–</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>I have a client who is
interested in hearing about the use of OS with and for:</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Elderly persons</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Mental health consumers</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>People with different
physical abilities and disabilities</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Intergenerational work</span></font></p>
<p class=MsoNormal style='margin-left:1.0in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>..in conferences or in
community, business or organizational meetings.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>We are planning something
together and he wishes a few stories in hand so he can explain this to people
who don’t ‘get it’ like he does. He TOTally gets it and
is excited for what we are about to do. A bit of support on how OS has
been used in somewhat similar circumstances to his will be a great help as he
approaches his planning committee.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Thanks to everyone for
sending a few words about OS events you have been part of with participants
such as this – feel free to send to me directly or post on the list.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'><br>
Below are stories I have already collected. John, were you able to do
that OS you mention below? And Michael P, I looked on <a
href="http://www.openspaceworldscape.org/">http://www.openspaceworldscape.org</a>
– but the one listing I saw is an event you did, written up in
German. Alas, I do not speak German. If you can share a few words about
it that would be great. Perhaps some of you who have done similar work in
</span></font><font size=2 face="Trebuchet MS"><span style='font-size:10.0pt;
font-family:"Trebuchet MS"'>Canada</span></font><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>
can also share some of your stories, as Larry mentions below.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'><br>
Thanks, everyone – here are more stories below...</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><i><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>Kerry Napuk, </span></font></i><i><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>Scotland</span></font></i></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>We
facilitated an event with 102 mental health users from all parts of </span></font><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>Scotland</span></font><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>.
In two rounds of issues and actions on finding a collective voice during day
one, they convened 30 sessions with 90 actions. On day two on making
their voice heard, service users created 14 project teams, including plans to
form a new national organisation. The opening circle was pulsating with
energy and set the scene for a very memorable event. There were many stories of
personal courage, participants who came to </span></font><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>Dundee</span></font><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>
having not left their houses in more than two years and not having been away
overnight or on a train alone for more years than they could recall. Even
though participants were all users of mental health services and were coping
with various medical illnesses, they stuck into the work with great gusto and
humour. It was a magnificent conference of individual learning and
sharing, as well as collective consciousness.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><i><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS";font-style:italic'>Larry
Peterson, </span></font></i><i><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS";font-style:italic'>Canada</span></font></i></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>A
number of us in </span></font><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Canada</span></font><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>
have facilitated OS events with "consumer/survivors of the mental health
system" - the term they have chosen here. A variety of very
successful events over the past years sometimes with folks with some difficult
physical issues as well. It is delightful experience such events.</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><i><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>John</span></font></i><i><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS";font-style:italic'>, </span></font></i><i><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>USA</span></font></i><i><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS";font-style:italic'> and </span></font></i><i><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>Haiti</span></font></i></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>I’m
talking with leadership at an elderly care community. The president really
believes in the power of dialogue. They have about 1,500 people in their
community which include several hundred staff and care-givers and nearly 1,000
elderly persons. Some of the elderly own their homes which are part of the
community and do not need daily care. Others live in a special place where they
have constant care. Leadership’s challenge is to foster a cultural change
in their community from one of medical care to one of overall social care. They
want to engage everyone in conversations about this and are considering
organizing one or a couple of day-long open space events during this summer.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><i><font
size=2 face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>Harrison Owen, </span></font></i><i><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS";
font-style:italic'>USA</span></font></i></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>Never
did anything with elder care communities -- but something pretty close. About 8
years ago, the Northwest Regional Advisor Council for the AARP (American
Association of Retired People) decided they needed to focus their mission,
purpose, and program. Open Space was the chosen vehicle. The council consisted
of some 150 people with an average age of 70+ (actually more on the plus side.)
Space opened, and everything happened as usual, but I was a little worried
about the reports. We were using computers, and for many of the people
involved, a computer was a new and different thing. Most could type, but a
computer....???? Anyhow the reports started to come in, and I passed by the
Newsroom. There a wonderful lady, obviously in her early 80s, confronted the
machine, surrounded by mounds of flip chart paper. Not only was this her first
time out, but she happened to have posted *THE* issue, and many people had lots
to say. I wondered, and passed on my way. Sometime later I came back just to
check. She was obviously making progress, but in a way that pained me. Using a
large magnifying glass to see the screen, she punched in her report, one finger
at a time.</span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'>I
watched for a moment, and then did what I never would do ordinarily. I came up
to her and offered to help. She didn't quite hear me at first, but when she did
-- her response was surprising. She turned on me like a mother guarding her
children and said, "No young man. I will type my own report!" I
tipped my hat and went on my way. ... </span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-autospace:none'><font size=2
face="Trebuchet MS"><span style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>__________</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Thanks, all,</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'>Lisa</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black
face="Trebuchet MS"><span style='font-size:11.0pt;font-family:"Trebuchet MS";
color:black'>___________________________</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 color=blue
face="Trebuchet MS"><span style='font-size:11.0pt;font-family:"Trebuchet MS";
color:blue;font-weight:bold'>L i s a H e f t</span></font></b></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue
face="Trebuchet MS"><span style='font-size:11.0pt;font-family:"Trebuchet MS";
color:blue'>Consultant, Facilitator, Educator</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=blue
face="Trebuchet MS"><span style='font-size:11.0pt;font-family:"Trebuchet MS";
color:blue'>O p e n i n g S p a c e</span></font></p>
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style='font-size:10.0pt;font-family:"Trebuchet MS"'><a
href="mailto:lisaheft@openingspace.net"><font color=black><span
style='color:black'>lisaheft@openingspace.net</span></font></a></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;font-family:"Trebuchet MS"'><a
href="http://www.openingspace.net"><font color=black><span style='color:black'>www.openingspace.net</span></font></a>
</span></font></p>
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style='font-size:12.0pt'> </span></font></p>
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