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<DIV><FONT face=Arial size=2>Dear Chris and Eva, As we all know QA purpose is to
make sure that what is done suits what we plan. The assumption is that what we
plan is the best choice. But what happens when the image that we have,
translated to a plan is misleading? What happens when we do not
know in advance what`s best?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Avner Haramati</FONT></DIV>
<DIV><FONT face=Arial size=2>troubled and very sad Jerusalem </FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=eva@epshumaninvest.se href="mailto:eva@epshumaninvest.se">Eva P
Svensson</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=OSLIST@LISTSERV.BOISESTATE.EDU
href="mailto:OSLIST@LISTSERV.BOISESTATE.EDU">OSLIST@LISTSERV.BOISESTATE.EDU</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, August 07, 2006 10:40
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> SV: Re: Open Space and Quality
Assurance</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Hi Chris and thank
you for quick answer!!!<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I agree with you that
Open Space go beyond quality assurance and of course QA is about control…
</SPAN></FONT><FONT face=Wingdings color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Wingdings">J</SPAN></FONT><FONT
face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">And we cannot control
the process or the outcome – that we know – but I am more thinking about the
format. The way we are working with “it”. Preparation meeting, the OS meeting
itself, and follow up meeting. And I was thinking about that exactly this –
our world wide community with over 500 persons developing, sharing, “arguing”
about how to do, and why to do, and the best way to do etc etc – couldn’t we
call that QA??<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Cheers from a late
evening in the west coast of <st1:country-region w:st="on"><st1:place
w:st="on">Sweden</st1:place></st1:country-region> (where we for the moment are
hosts for the European Championship in
athletics!)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">:o)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Eva<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">Bästa
hälsningar</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><st1:PersonName
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
tabIndex=0 w:st="on" ProductID="Eva P Svensson"><FONT
face="Lucida Handwriting" color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: 'Lucida Handwriting'">Eva
P Svensson</SPAN></FONT></st1:PersonName><FONT color=navy><SPAN
style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">EPS
Human Invest AB</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><I><FONT face=Arial
color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-STYLE: italic; FONT-FAMILY: Arial">"Verksamhetsutveckling
genom människor skapar långsiktigt välmående företag och
organisationer!"</SPAN></FONT></I><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">Anåsbergsvägen 22,
</SPAN></FONT><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">439 34
ONSALA</SPAN></FONT><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366
size=2><SPAN style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">Tfn:
0300-615 05</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: navy; FONT-FAMILY: Arial">, </SPAN></FONT><FONT
face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">Mobil: 0706-89 85
50</SPAN></FONT><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: navy; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366
size=2><SPAN style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial"><A
href="mailto:eva@epshumaninvest.se"><FONT size=2><SPAN
style="FONT-SIZE: 10pt">eva@epshumaninvest.se</SPAN></FONT></A>, <A
href="http://www.epshumaninvest.se"><FONT size=2><SPAN
style="FONT-SIZE: 10pt">www.epshumaninvest.se</SPAN></FONT></A></SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN-BOTTOM: 0pt"><FONT face="Times New Roman"
color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"> </SPAN></FONT><FONT face=Arial
color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Från:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
<st1:PersonName w:st="on">OSLIST</st1:PersonName> [mailto:<st1:PersonName
w:st="on">OSLIST</st1:PersonName>@LISTSERV.BOISESTATE.EDU] <B><SPAN
style="FONT-WEIGHT: bold">För </SPAN></B>Chris Corrigan<BR><B><SPAN
style="FONT-WEIGHT: bold">Skickat:</SPAN></B> den 7 augusti 2006
21:26<BR><B><SPAN style="FONT-WEIGHT: bold">Till:</SPAN></B> <st1:PersonName
w:st="on">OSLIST</st1:PersonName>@LISTSERV.BOISESTATE.EDU<BR><B><SPAN
style="FONT-WEIGHT: bold">Ämne:</SPAN></B> [Norton AntiSpam] Re: Open Space
and Quality Assurance</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I think Open Space transcends quality
assurance. It's a tricky thing, but to my mind quality assurance is
about control. How can you assure quality when whatever happens is the
only thing that could have?<BR><BR>You might instead write in the proposal
about both/and. In your project you might use quality assurance
processes to do some things, but then use Open Space to ask the question, what
else can we be? What are the areas of qualities that we don;t know
about? How much better can we get? <BR><BR>And the answers to these
questions are "we don't know." Your proposal then becomes about why this
is a GOOD thing.<BR><BR>Cheers,<BR><BR>Chris<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><SPAN class=gmailquote><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">On 8/7/06, <B><SPAN
style="FONT-WEIGHT: bold">Eva P Svensson</SPAN></B> <<A
href="mailto:eva@epshumaninvest.se">eva@epshumaninvest.se</A>>
wrote:</SPAN></FONT></SPAN><o:p></o:p></P>
<DIV>
<DIV vlink="purple" link="blue">
<DIV>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello out
there!</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I am in the middle of writing a
public procurement and will of course suggest Open Space as one way of
working. One of the questions they are asking is about quality assurance – In
my mind for example the way we operate here on this list, on our OS on OS's is
really quality assurance! </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">What do you think, how would you
express a question about how we work with quality assurance for open
space??</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Looking forward to hear your
thoughts!</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">All the
best</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">:o)</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Eva</SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face=Arial color=#993366 size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">Bästa
hälsningar</SPAN></FONT><FONT face=Arial size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P><FONT face="Times New Roman" size=3><SPAN lang=EN-GB
style="FONT-SIZE: 12pt"> </SPAN><o:p></o:p></FONT></P>
<P style="MARGIN-BOTTOM: 0pt"><FONT face="Lucida Handwriting" color=#993366
size=2><SPAN lang=EN-GB
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: 'Lucida Handwriting'">Eva
</SPAN></FONT><FONT face="Lucida Handwriting" color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: 'Lucida Handwriting'">P
Svensson</SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">EPS Human Invest
AB</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> </SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-BOTTOM: 0pt"><I><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-STYLE: italic; FONT-FAMILY: Arial">"Verksamhetsutveckling
genom människor skapar långsiktigt välmående företag och
organisationer!"</SPAN></FONT></I><o:p></o:p></P>
<P><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: #993366; FONT-FAMILY: Arial">Anåsbergsvägen 22,
</SPAN></FONT><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">439 34
ONSALA</SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">Tfn: 0300-615
05</SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Arial"> , <FONT color=#993366><SPAN
style="COLOR: #993366">Mobil: 0706-89 85
50</SPAN></FONT></SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-BOTTOM: 0pt"><FONT face=Arial color=#993366 size=2><SPAN
style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial"><A
href="mailto:eva@epshumaninvest.se" target=_blank><FONT size=2><SPAN
style="FONT-SIZE: 10pt">eva@epshumaninvest.se</SPAN></FONT></A>, <A
href="http://www.epshumaninvest.se" target=_blank><FONT size=2><SPAN
style="FONT-SIZE: 10pt">www.epshumaninvest.se</SPAN></FONT></A></SPAN></FONT><o:p></o:p></P>
<P style="MARGIN-BOTTOM: 0pt"><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> </SPAN></FONT><FONT face=Arial color=#993366
size=2><SPAN style="FONT-SIZE: 11pt; COLOR: #993366; FONT-FAMILY: Arial">
</SPAN></FONT><o:p></o:p></P>
<P><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">* *
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR><BR clear=all><BR>-- <BR>CHRIS
CORRIGAN<BR>Consultation - Facilitation<BR>Open Space
Technology<BR><BR>Weblog: <A
href="http://www.chriscorrigan.com/parkinglot">http://www.chriscorrigan.com/parkinglot
</A><BR>Site: <A
href="http://www.chriscorrigan.com">http://www.chriscorrigan.com</A><BR>Open
Space Resources: <A
href="http://tinyurl.com/r94tj">http://tinyurl.com/r94tj</A> * *
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