<html><div style='background-color:'><DIV class=RTE>
<P>Dear Peggy:</P>
<P> </P>
<P>The theme is (or should be):</P>
<P>"How do we envision our hospital for the next 20 years?"</P>
<P>It has to do with giving response to users' needs, in terms of infrastructure, service, spaces, standards, staffing, etc.<BR><BR>The attendants are Hospital's workers (all of them) and -perhaps- users' representatives (members of the "Users' Committees")</P>
<P>I didn't know of the Zeigarnik Effect, but I hacve seen something like that in the last OS I facilitated. It was organized by the Gov't for 250 social leaders from a poor neighborhood. The theme was, "How do we want our neighborhood to be?". Well, it run for 2 saturdays: October 9 and 16. On day 1, the opening circle was set up in the playing yard but it began to rain and we had to move indoors. People were surprised by the opening: they were accustomed to be given instructions and to "validate" preset results. Nevertheless, they raised the most important issues for them and shared the results in a final plenary with presence of the Intendent (highest executive authority in the administrative region, he comes right after the President). </P>
<P>The second Saturday was completely different: people -and they were leaders- knew they were expected to raise issues, and to reelaborate on the previous ones. The Zeigarnik Effect had not a night, but a whole week to gain force. They came with maps, drawings and lots of dreams, questions, and complains. In a word: they came PREPARED to discuss with the authorities about every issue important to them: health, education, water, jobs, construction, green areas, people with disabilities, etc. </P>
<P>My question is: how long can the thrill last? If we convene a second meeting two weeks or two months later... will it build on the enthusiasm of the first one? I feel that past one week, it can loose momentum.</P>
<P>Greetings, and thanks,</P>
<P> </P>
<P>Johann Bórquez Bohn</P>
<P>Chile</P>
<P> </P></DIV>>From: "Peggy S. Holman" <peggy@opencirclecompany.com>
<DIV></DIV>>Reply-To: OSLIST <OSLIST@LISTSERV.BOISESTATE.EDU>
<DIV></DIV>>To: OSLIST@LISTSERV.BOISESTATE.EDU
<DIV></DIV>>Subject: Re: 1500+ Hospital OS in Chile
<DIV></DIV>>Date: Mon, 8 Nov 2004 16:26:47 -0800
<DIV></DIV>>
<DIV></DIV>>Johann,
<DIV></DIV>>
<DIV></DIV>>To echo some of Chris' comments, what is the theme? If it's practical
<DIV></DIV>>outcomes you want, I'd strongly recommend 2 days. There is a researched
<DIV></DIV>>effect, called the Zeigarnik Effect (a conversation about this years ago on
<DIV></DIV>>this list called it "bounce"; I've put a couple messages about that below),
<DIV></DIV>>that demonstrated the importance of people sleeping on complex subjects.
<DIV></DIV>>Humans do a lot of processing overnight when a subject remains open-ended.
<DIV></DIV>>It made a HUGE difference in the OS I just completed with street kids in
<DIV></DIV>>Colombia.
<DIV></DIV>>
<DIV></DIV>>That said, I would agree with Harrison's comment on don't do verbal reports.
<DIV></DIV>>Post the notes on the walls, copy and pass them out, let them review the
<DIV></DIV>>proceedings themselves.
<DIV></DIV>>
<DIV></DIV>>And I would also stay away from voting. There is a growing strategy for
<DIV></DIV>>taking action used by more and more of us doing OS. It is based, not
<DIV></DIV>>surprisingly, in the essence of Open Space: taking responsibility for what
<DIV></DIV>>you love. Rather than setting priorities with votes, re-open the space for
<DIV></DIV>>acting on what they've been discussing. People who convene sessions define
<DIV></DIV>>the areas to be pursued. People vote with their feet, attending the
<DIV></DIV>>sessions on the actions they wish to support.
<DIV></DIV>>
<DIV></DIV>>Best of success to you,.
<DIV></DIV>>Peggy
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>>----- Original Message -----
<DIV></DIV>>From: "Jay Vogt" <JayWV@aol.com>
<DIV></DIV>>To: <OSLIST@listserv.idbsu.edu>
<DIV></DIV>>Sent: Sunday, December 13, 1998 8:12 PM
<DIV></DIV>>Subject: Day 2 Bounce
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>> > Greetings:
<DIV></DIV>> > I have observed a delightful phenomenon in my last two open space events
<DIV></DIV>> > and I
<DIV></DIV>> > wonder how commonly it occurs for the rest of you. One of these was my
<DIV></DIV>> > reason
<DIV></DIV>> > for not being in Monterrey (sort of a good excuse.)
<DIV></DIV>> >
<DIV></DIV>> > Both were two day events.
<DIV></DIV>> > Both were with intact organizations of about 30 folks or so.
<DIV></DIV>> > One's theme was to create a vision and plan for an organization, while the
<DIV></DIV>> > other's was to implement a vision given by leadership and the marketplace.
<DIV></DIV>> > Both leaders were supportive, although many participants were sceptical,
<DIV></DIV>> > feeling they had more work to do than time to do it in.
<DIV></DIV>> >
<DIV></DIV>> > Here's what I observed:
<DIV></DIV>> > On day one, both groups wrestled directly with tough issues, and for many
<DIV></DIV>> > it
<DIV></DIV>> > was slow going, but at least they felt they were talking about the right
<DIV></DIV>> > things. In one group, a free-floating discussion on mission lasted
<DIV></DIV>> > through
<DIV></DIV>> > four rounds until they thought they had it right. The day ended with
<DIV></DIV>> > folks
<DIV></DIV>> > feeling excited about the process, and their connections, but very aware
<DIV></DIV>> > of
<DIV></DIV>> > how long it had all taken, and how much was left to be done.
<DIV></DIV>> >
<DIV></DIV>> > This energy appeared to cook overnight in a big way, in both cases,
<DIV></DIV>> > judging by
<DIV></DIV>> > what happened next.
<DIV></DIV>> >
<DIV></DIV>> > On day two of both events, I sensed people came in charged up to tear
<DIV></DIV>> > through
<DIV></DIV>> > the remaining issues in a BIG WAY. The energy and excitement to get at
<DIV></DIV>> > things
<DIV></DIV>> > was palpable, and intoxicating, in both cases, at least to me. As
<DIV></DIV>> > facilitator, I briefly helped frame the tension between what folks had
<DIV></DIV>> > come to
<DIV></DIV>> > do, and what they had actually done. What happened next surprised
<DIV></DIV>> > everyone:
<DIV></DIV>> > people tore up the tracks. Tons of work got done in no time flat -
<DIV></DIV>> > particularly in the morning. In one case the group was actually able to
<DIV></DIV>> > finish ahead of schedule, and adjourn early.
<DIV></DIV>> >
<DIV></DIV>> > For me it was an experience of the eternal surprise of open space, and of
<DIV></DIV>> > the
<DIV></DIV>> > elasticity of the NOW.
<DIV></DIV>> >
<DIV></DIV>> > I saw that the anxiety that fuels day one can give way to a passion to
<DIV></DIV>> > make
<DIV></DIV>> > things happen that, in these cases, fueled day two. The frustrations of
<DIV></DIV>> > talking about the right things, but not making enough progress on them, on
<DIV></DIV>> > day
<DIV></DIV>> > one seemed to fuel rapid progress on day two. Of course there was a ton
<DIV></DIV>> > of
<DIV></DIV>> > alignment by then,too, fueling this speedy work.
<DIV></DIV>> >
<DIV></DIV>> > How common is a day two BOUNCE of surprisingly rapid productivity, in your
<DIV></DIV>> > experiences?
<DIV></DIV>> >
<DIV></DIV>> > Thanks for your thoughts, Jay Vogt
<DIV></DIV>>
<DIV></DIV>>----- Original Message -----
<DIV></DIV>>From: "Buzz Blick" <buzz@NWLINK.COM>
<DIV></DIV>>To: <OSLIST@listserv.idbsu.edu>
<DIV></DIV>>Sent: Monday, December 14, 1998 1:43 PM
<DIV></DIV>>Subject: Re: Day 2 Bounce
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>> > Hi Everyone, I love the term Day-Two Bounce too :-) It is so much more
<DIV></DIV>> > interesting and descriptive and fun than the scientific name of the
<DIV></DIV>> > Zeigarnik Effect.
<DIV></DIV>> >
<DIV></DIV>> > In case readers are not familiar with the term, there is a very nice,
<DIV></DIV>> > short,
<DIV></DIV>> > description in Emery and Purser's book, The Search Conference, (p.180).
<DIV></DIV>> > It
<DIV></DIV>> > says "The idea here is to create a Zeigarnik Effect (Marrow, 1969;
<DIV></DIV>> > Zeigarnik, 1927). According to this theory, the excitement generated
<DIV></DIV>> > during
<DIV></DIV>> > the (previous session) will be sustained, pending completion of the
<DIV></DIV>> > unfinished task in the morning. The Zeigarnik effect occurs when
<DIV></DIV>> > intensive
<DIV></DIV>> > work on a task is interrupted, leading to a heightened motivation to
<DIV></DIV>> > complete unfinished business. Even giving notice that there will be a
<DIV></DIV>> > recap
<DIV></DIV>> > of the earlier work done first thing in the morning is sufficient for
<DIV></DIV>> > producing the Zeigarnik effect."
<DIV></DIV>> >
<DIV></DIV>> > I try to remind myself of this effect whenever I am tempted to try
<DIV></DIV>> > "wrapping
<DIV></DIV>> > things up" too completely at the end of a day, when we have more days to
<DIV></DIV>> > go.
<DIV></DIV>> > It works better to leave some task unfinished, and pick it up the next
<DIV></DIV>> > day.
<DIV></DIV>> > There will be better products and much more energy. I think that Marvin
<DIV></DIV>> > Weisbord calls this the need for "soak time". Whatever, it seems to work.
<DIV></DIV>> >
<DIV></DIV>> > Thanks for the new term for the result...the Day-Two Bounce.
<DIV></DIV>> >
<DIV></DIV>> > Buzz
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>>----- Original Message -----
<DIV></DIV>>From: "Johann BORQUEZ" <zekrov@HOTMAIL.COM>
<DIV></DIV>>To: <OSLIST@LISTSERV.BOISESTATE.EDU>
<DIV></DIV>>Sent: Monday, November 08, 2004 8:15 AM
<DIV></DIV>>Subject: [OSLIST] 1500+ Hospital OS in Chile
<DIV></DIV>>
<DIV></DIV>>
<DIV></DIV>> > Hi,
<DIV></DIV>> >
<DIV></DIV>> > I have been requested to facilitate an Open Space meeting for more than
<DIV></DIV>> > 1500 hospital workers. The hospital is about to begin its normalization
<DIV></DIV>> > process (they have to design the hospital for the next 20 years, a $10M
<DIV></DIV>> > investment), and I have a headache about the proceedings presentation
<DIV></DIV>> > process: my experience shows that 1 session is convened every 10 - 15
<DIV></DIV>> > attendants; with 1500 people it means 100 sessions - 3 minutes per group
<DIV></DIV>> > makes 300 minutes: 5 hours! I doubt that somebody will be able to listen
<DIV></DIV>> > for 5 hours and still be concentrated enough to meaningfully vote at the
<DIV></DIV>> > end. How do I do that? My guesses are:
<DIV></DIV>> > 1. Divide the 1500 in three 500-people groups, work with each in a
<DIV></DIV>> > separate day, and leave the door open for people to come all three days,
<DIV></DIV>> > if someone feels like that. It makes little sense to me, because the point
<DIV></DIV>> > of OST is to get the whole system in a room.
<DIV></DIV>> > 2. Don't prioritize the issues the same day of the Open Space meeting: let
<DIV></DIV>> > people raise concerns, identify leaders and networks around them, register
<DIV></DIV>> > the proceedings and share them for a week or two through other channels
<DIV></DIV>> > (Bulletin Boards, e-BBS, email, printed form, etc.). After that, make
<DIV></DIV>> > people vote -convene a special "voting session" in a big space where
<DIV></DIV>> > everybody can see the proceedings, and vote.
<DIV></DIV>> > 3. ??
<DIV></DIV>> >
<DIV></DIV>> > Any ideas?
<DIV></DIV>> >
<DIV></DIV>> > Thanks,
<DIV></DIV>> >
<DIV></DIV>> > Johann Bórquez Bohn
<DIV></DIV>> > Chilean OST Practitioner
<DIV></DIV>> >
<DIV></DIV>> > *
<DIV></DIV>> > *
<DIV></DIV>> > ==========================================================
<DIV></DIV>> > OSLIST@LISTSERV.BOISESTATE.EDU
<DIV></DIV>> > ------------------------------
<DIV></DIV>> > To subscribe, unsubscribe, change your options,
<DIV></DIV>> > view the archives of oslist@listserv.boisestate.edu:
<DIV></DIV>> > http://listserv.boisestate.edu/archives/oslist.html
<DIV></DIV>> >
<DIV></DIV>> > To learn about OpenSpaceEmailLists and OSLIST FAQs:
<DIV></DIV>> > http://www.openspaceworld.org/oslist
<DIV></DIV>> >
<DIV></DIV>>
<DIV></DIV>>*
<DIV></DIV>>*
<DIV></DIV>>==========================================================
<DIV></DIV>>OSLIST@LISTSERV.BOISESTATE.EDU
<DIV></DIV>>------------------------------
<DIV></DIV>>To subscribe, unsubscribe, change your options,
<DIV></DIV>>view the archives of oslist@listserv.boisestate.edu:
<DIV></DIV>>http://listserv.boisestate.edu/archives/oslist.html
<DIV></DIV>>
<DIV></DIV>>To learn about OpenSpaceEmailLists and OSLIST FAQs:
<DIV></DIV>>http://www.openspaceworld.org/oslist
<DIV></DIV></div><br clear=all><hr>Express yourself instantly with MSN Messenger! <a href="http://g.msn.com/8HMBEN/2731??PS=47575" target="_top">MSN Messenger</a> Download today it's FREE!</html>
*
*
==========================================================
OSLIST@LISTSERV.BOISESTATE.EDU
------------------------------
To subscribe, unsubscribe, change your options,
view the archives of oslist@listserv.boisestate.edu:
http://listserv.boisestate.edu/archives/oslist.html
To learn about OpenSpaceEmailLists and OSLIST FAQs:
http://www.openspaceworld.org/oslist