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<p class=MsoNormal><font size=3 color=red face=Arial FAMILY=SANSSERIF><span
style='font-size:12.0pt;font-family:Arial;color:red'>Paul – this is a
marvelous story! – And I look forward to the sequels. Do you happen to
have any names, phone numbers, or emails??? I would love to get some follow on
from the folks who were there. The story in itself is superb, but a few juicy
quotes might make it live just a bit more. And if you are uncomfortable about
me following up – would you be willing? I am really curious about
how minimal management got, and what they did with their egos??? Of course, I
guess they had been through something like this before, but what did they
really think they were doing. Thanks – and more please!!!!</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'>Harrison</span></font></p>
<p class=MsoNormal><font size=3 color=red face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:red'> </span></font></p>
<div>
<p class=MsoNormal align=center style='text-align:center'><font size=2
color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>Harrison Owen</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>7808 River Falls Drive</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>Potomac, Maryland 20845</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=2
color=red face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:red'>Phone 301-365-2093</span></font></p>
<p class=MsoNormal align=center style='text-align:center'></X-SIGSEP><font
size=3 color=red face="Times New Roman"><span style='font-size:12.0pt;
color:red'><!--StartFragment --><X-SIGSEP>Open Space Training <a
href="http://www.openspaceworld.com/" eudora=autourl>www.openspaceworld.com</a>
</span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=3
color=red face="Times New Roman"><span style='font-size:12.0pt;color:red'>Open
Space Institute <a href="http://www.openspaceworld.org" eudora=autourl>www.openspaceworld.org</a></span></font></p>
<p class=MsoNormal align=center style='text-align:center'><font size=3
color=red face="Times New Roman"><span style='font-size:12.0pt;color:red'>Personal
website <a href="http://mywebpages.comcast.net/hhowen/index.htm"
eudora=autourl>http://mywebpages.comcast.net/hhowen/index.htm</a></span></font><font
color=blue><span style='color:blue'><br>
<a href="mailto:OSLIST@LISTSERV.BOISESTATE.EDU">OSLIST@LISTSERV.BOISESTATE.EDU</a></span></font><font
color=red><span style='color:red'> </span></font></p>
<p class=MsoNormal align=center style='margin-bottom:12.0pt;text-align:center'><font
size=3 color=red face="Times New Roman"><span style='font-size:12.0pt;
color:red'>To subscribe, unsubscribe, change your options, view the
archives Visit: <a
href="http://listserv.boisestate.edu/archives/oslist.html" eudora=autourl>http://listserv.boisestate.edu/archives/oslist.html</a></span></font></p>
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<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> </span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>OSLIST</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> [mailto:</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>OSLIST</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>@LISTSERV.BOISESTATE.EDU]
<b><span style='font-weight:bold'>On Behalf Of </span></b></span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>EVERETT813@aol.com</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'><br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, June 17, 2004
11:40 AM<br>
<b><span style='font-weight:bold'>To:</span></b> </span></font><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>OSLIST</span></font><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>@LISTSERV.BOISESTATE.EDU<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: Care and Feeding</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black
face=Geneva><span style='font-size:10.0pt;font-family:Geneva;color:black'>In
the spirit of Discovery, and trying to keep it short:<br>
<br>
Several years ago I was doing an extensive education and training sequence in
World Class Manufacturing for a paper manufacturer in LA. Yes, Los
Angeles, CA. Their raw stock was pre- and post-consumer waste. I
was engaging the entire workforce in the ideas of WCM, so it was a big project,
many months. <br>
<br>
One of the principles in WCM is the idea of the Outrageous Goal---the target
that can't be met by doing what we are currently doing, only 20% harder and
faster. Rather, it is the system that must be changed. It forces
significant, often radical thinking and systemic change.<br>
<br>
They had an opportunity to re-start an idle paper-making machine that had been
idle for two years on a new, high-demand product. (A paper machine is
HUGE---this one was two stories tall and 1500 feet long, 12-feet wide, with
dozens of giant drums to form and dry the paper at 1800+ feet-per-minute
speeds). Management's plan was a for four-month start-up sequence.
One of the engineers said "Let's listen to Paul and set an Outrageous
Goal." Challenged by the group as to what that would be, he said
"How about two weeks?" Lots of laughing. He persisted
(brave lad). After some lengthy discussion they decided to do it.<br>
<br>
It's the "rules" they set that make the story one of
self-organization:<br>
1. Everyone in the plant was eligible to do the work, both production and
maintenance personnel. All the work rules and other distinctions were
suspended. <br>
2. They could work with whom they wished to work, as many hours as they
wished to work (with a mandatory 10 hours off in every 24), on what part they
wished to work (subject to getting it all done--there was a huge checklist).<br>
3. Safety was paramount and not to be compromised.<br>
<br>
So, these self-organizing teams got the machine up on test paper in 14 days and
delivered good paper to a desperate customer on the 17th day. Over 100
people were on the floor cheering as the first roll went out the door.
The QC manager accompanied the first rolls to the customer, who ran up and
hugged him---a first experience in 35 years of papermaking!! Furthermore,
because they were first to market, they captured $2.5 million in additional
sales over the four-month management start-up plan.<br>
<br>
That's the story. As close to an industrial miracle as I've witnessed in my 40
years of manufacturing experience. I have several other such stories, one
regarding plastic pipe extrusion, but the principles were the same---set the
Outrageous Goal, set the "new rules" and get out of the way.<br>
<br>
Paul Everett, Consultant<br>
Lean Systems Thinking (WCM) </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face=Arial><span
style='font-size:12.0pt;font-family:Arial'>* *
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