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<div class=Section1>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>Phil --<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>You asked:<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><Does anyone have experience using OS as a facilitative tool for a
corporate merger of two similar-sized companies (~100 each - if numbers
matter)?><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>I have used OS after the merger of two entities and creation of a third
to join them - a luxury golf resort facility merged with a luxury resort
facility + winery (joining a newly-created management entity handling them both).<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>The objective was similar to the one you describe - how to bring these
two (previously competitors) cultures together as one family.<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>As a hotel is a 24-hour 7-day-a-week entity, the whole organization(s)
(combined = 400 people) could not take a retreat together, but a representative
cross-section could and then filter that energy and information back through
all levels of the organization. <span style='mso-spacerun:yes'> </span>65
people from Guest Services, Food & Beverage, Catering, Spa, Engineering
& Landscaping, Human Resources, Accounting, Property Maintenance, Kitchens,
Golf, Real Estate and New Projects, Administration, Sales and Housekeeping (all
the 'divisions') came together for 2 days.<span style='mso-spacerun:yes'>
</span>Everyone from the General Manager to the maids to the wine expert to the
guy who drives the golf cart <span class=GramE>were</span> there, representing
the full system.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>The theme: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>How to Make This *THE* Premiere Experience / Location <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><span style='mso-spacerun:yes'> </span><span class=GramE>for</span>
owners<span style='mso-spacerun:yes'> </span>for
employees<span style='mso-spacerun:yes'> </span>for our
guests<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>(<span class=GramE>what</span> would it look like? how do we get to
where we need to be?)<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>38 topics were generated, including: <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Computer Interface / Improving Systems<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Motivating Guest and Staff<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Defining the Dream<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Making Meetings More Productive<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Incentives or Why Should I Care<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Everybody is a Sales Person<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Competition Between Departments<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>How to get rid of the word
“NO” with our staff and guest<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>If we are all on the same team why
do we make it harder for each other to do our jobs?<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>What Is Control<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Every Day We Must Create Memories
(this means for the guests, who return because they have fond memories)<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Why Would I Want to Work / Stay<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Fun In the Workplace and How to
Have More<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>How Does This Merger Benefit US?<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>How to Generate Revenue<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1;
tab-stops:list .5in'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Taking Ownership –
Negativity and Gossip in the workplace <o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><span class=GramE><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt'>and</span></font></span> my favorite title:<o:p></o:p></p>
<p class=MsoPlainText style='margin-left:37.4pt;text-indent:-.25in;mso-list:
l2 level1 lfo3'><![if !supportLists]><font size=2 face=Wingdings><span
style='font-size:10.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings'><span style='mso-list:Ignore'>§<font
size=1 face="Times New Roman"><span style='font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]>Welcome back Mr. JONES… It’s
great to see you again <o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>(<span class=GramE>about</span> how and why customers return)<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>Upon reflection, participants felt that this named the delicate things
and moved them forward, helped them appreciate one another and realize they all
had an incredible passion and dedication to serving the customer and that they
all felt very personally connected to their work.<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'>I look forward to hearing more of these stories of OS and mergers-acquisitions,<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><st1:PersonName><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt'>Lisa</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>________________________________<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>L i s a<span style='mso-spacerun:yes'>
</span>H e f t<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>Consultant, Facilitator, Educator<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>O p e n i n g<span style='mso-spacerun:yes'>
</span>S p a c e<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>2325 Oregon<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>Berkeley, California<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>94705-1106<span style='mso-spacerun:yes'>
</span>USA<o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>+01 510 548-8449<o:p></o:p></span></font></p>
<p class=MsoPlainText><st1:PersonName><font size=2 face="Trebuchet MS"><span
style='font-size:10.0pt;mso-no-proof:yes'>lisaheft@openingspace.net</span></font></st1:PersonName><span
style='mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'>www.openingspace.net <o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt;mso-no-proof:yes'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 face="Trebuchet MS"><span style='font-size:
10.0pt'><o:p> </o:p></span></font></p>
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