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<DIV><SPAN class=218251822-21042004><FONT size=2>Hi Mick, </FONT></SPAN></DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2>Just got back to check the
list. Here is another example to add to yourlist. </FONT></SPAN></DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2>I did an OS with the Bank of
Canada to revamp their internal informatics communication systems. The
intervention was at the outset to get buy-in from the key internal stakeholder
and to tap into their knowledge and experience to increase the chance of
success. The rate of failures of IT projects is 75 % or more - depending on
what source you have - because the human side was neglected. OS was seen as
giving the project a start on the right foot. Very well
received</FONT></SPAN></DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2>You can contact me directly for
more details if you wish.</FONT></SPAN></DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2>Diane</FONT></SPAN></DIV>
<DIV><SPAN class=218251822-21042004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=218251822-21042004><SPAN lang=FR-CA
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-ansi-language: FR-CA"><SPAN><FONT
size=4><FONT size=3><FONT color=#000080><STRONG><SPAN class=SpellE>Diane
Gibeault</SPAN> & <SPAN class=SpellE>Associé.es</SPAN> –
</STRONG></FONT><SPAN class=SpellE><STRONG><FONT
color=#000080>Associates</FONT><BR></STRONG><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><?xml:namespace prefix = o ns =
"urn:schemas-microsoft-com:office:office" /><o:p><A
href="http://www.dianegibeault.com/"><FONT
color=#0080c0><STRONG>www.dianegibeault.com</STRONG></FONT></A>
<SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p><A
href="http://www.dianegibeault.comgibeault@rogers%20.com/"><FONT color=#0080c0
size=1>diane.gibeault@<STRONG>rogers .com</STRONG></FONT></A><FONT
color=#0080c0> </FONT></o:p></SPAN></SPAN><BR></o:p></SPAN></SPAN></SPAN></FONT></FONT><FONT
color=#0080c0 size=1>Ottawa Canada (613) 744-2638 <BR></FONT></SPAN></SPAN><SPAN
lang=FR-CA
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-ansi-language: FR-CA"><SPAN><FONT
size=4><BR></FONT></SPAN><SPAN style="COLOR: blue"><EM><STRONG><FONT
face="Monotype Corsiva" color=#000080 size=3>Facilitation <SPAN
class=SpellE>and</SPAN> Training in Support of Transformation<BR>Facilitation et
formation en appui à la
transformation<BR></FONT></STRONG></EM></SPAN></SPAN><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR></SPAN>
<P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p><FONT
color=#0080c0> </FONT></o:p></SPAN></P></SPAN></SPAN></DIV>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU]<B>On Behalf Of </B>Mick
Walsh<BR><B>Sent:</B> April 14, 2004 4:00 AM<BR><B>To:</B>
OSLIST@LISTSERV.BOISESTATE.EDU<BR><B>Subject:</B> OST in
Banking<BR><BR></FONT></DIV>
<DIV><SPAN class=179534000-14042004><FONT size=2>Hello
all,</FONT></SPAN></DIV>
<DIV><SPAN class=179534000-14042004><FONT size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=179534000-14042004><FONT size=2>A friend of mine who has
attended an OS session I held last year is keen to use OS in-house. Her
challenge is that her employer is one of Australia's largest banks and the key
decision makers are said to be conservative. As such, they may not be
readily open to consider OS. Unfortunately, the section she works in is
underperforming and she believes that OS is the approach that will truly
contribute to finding the right solutions.</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT size=2>My friend has
asked if there are any case studies where OS has been used successfully within
the banking industry. Whereas I have banking clients I have no personal
experience of OS in banking.</FONT></SPAN></DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT size=2>All thoughts and
advice gratefully accepted.</FONT></SPAN></DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2>Regards,</FONT></SPAN></DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2>Mick</FONT></SPAN></DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2></FONT></SPAN> </DIV>
<DIV align=left><SPAN class=179534000-14042004><FONT
size=2></FONT></SPAN> </DIV>
<DIV align=left><FONT size=2><STRONG>Mick Walsh</STRONG></FONT></DIV>
<DIV align=left><FONT color=#800000 size=2>Managing Director</FONT></DIV>
<DIV align=left><FONT color=#800000 size=2>Southbank Management Consultancy
Pty Ltd</FONT></DIV>
<DIV align=left><FONT color=#008000 size=2><SPAN
class=281482003-22122003>T: 03 9249 9598</SPAN></FONT></DIV>
<DIV align=left><FONT color=#008000 size=2><SPAN
class=281482003-22122003>F: 03
9249 9597</SPAN></FONT></DIV>
<DIV align=left><FONT color=#008000 size=2><SPAN
class=281482003-22122003>M: 0411 113 440</SPAN></FONT></DIV>
<DIV align=left><FONT size=2><SPAN class=281482003-22122003><FONT
color=#0000ff>E: </FONT><A
href="mailto:mick@southbankmc.com.au">mick@southbankmc.com.au</A><FONT
color=#0000ff> </FONT></SPAN></FONT></DIV>
<DIV align=left><FONT size=2><SPAN class=281482003-22122003><FONT
color=#0000ff>W:</FONT> <A
href="http://www.southbankmc.com.au/">www.southbankmc.com.au</A> (Under
construction)</SPAN></FONT></DIV>
<DIV> </DIV>
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