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<DIV><FONT face=Arial size=2>Here are some constructs I find useful when helping
top-down hierarchies become more healthy. [these apply better to
employment based organizations than to membership, professional or
community groups]</FONT></DIV>
<UL>
<LI><FONT face=Arial size=2>hierarchies are healthier when they induce trust,
reflect layered nests of increasing accountability and capability and
serve to actualize potential - both that of the organization's purpose
AND its members</FONT></LI>
<LI><FONT face=Arial size=2>pathological or dominator hierarchies achieve
their ends by the [implied] use of force - physical, emotional, verbal or
positional</FONT></LI>
<LI><FONT face=Arial size=2>naming and formally establishing a hierarchy
is only helpful in stable space, where outcomes and procedures are
predictable enough that more formal structure can be put in place [ie maybe
after a good Open Space! Self-organization is always happening, but in stable
space the variances are small or slow enough that visible formal hierarchies
can be helpful for communication, if they are healthy</FONT></LI>
<LI><FONT face=Arial size=2>accountability is about 'being called to account'
for your own effectiveness and [if you are a manager] for the outputs of
others [think Enron, or any of the other corporate scandals, where we hold the
top people ultimately to account]. It is not about responsibility, or the
normal felt human passion to contribute, which will occur - wherever it will
occur!</FONT></LI>
<LI><FONT face=Arial size=2>a healthy definition of accountability is about
service and support, eg "a manager is accountable for her/his personal
effectiveness, for the outputs of others, for sustaining a team capable of
producing those outputs and for giving effective leadership to that team".
Notice how this shifts the prevailing view on its head, ie if I don't 'deliver
the goods' and I've done my best, then it is my manager who is held
accountable, as it is they who [should have] ... agreed to have me on the
job, trained and coached me, secured the resources, budget etc to help me
do my job. Found more often in the breach than in fact!</FONT></LI></UL>
<DIV><FONT face=Arial size=2>food for thought/conversation?</FONT></DIV>
<DIV><FONT face=Arial size=2>Meg Salter</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>MegaSpace Consulting<BR>(416) 486-6660<BR><A
href="mailto:meg@megsalter.com">meg@megsalter.com</A><BR></FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=wcbn007@easynet.co.uk href="mailto:wcbn007@easynet.co.uk">chris
macrae</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=OSLIST@LISTSERV.BOISESTATE.EDU
href="mailto:OSLIST@LISTSERV.BOISESTATE.EDU">OSLIST@LISTSERV.BOISESTATE.EDU</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, April 02, 2004 11:01
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Hierarchies, decision making
and a real-life example</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">Wonder
if anyone could help me with NOT reinventing the wheel on an extended question
about hierarchies (albeit not a pure open space
question)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">I
have decided I want to survey when is top-down <SPAN
class=SpellE>organisational</SPAN> hierarchy useful (and not useful)
as<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><SPAN class=GramE><FONT
face=Tahoma color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">well</SPAN></FONT></SPAN><FONT
face=Tahoma color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">
as how can <SPAN style="mso-spacerun: yes"> </SPAN>hierarchy interact
with useful and not useful impacts on self-<SPAN
class=SpellE>organisation</SPAN>, co-<SPAN class=SpellE>organisation</SPAN>,
inter-<SPAN class=SpellE>organisation</SPAN> (as where 2 or more <SPAN
class=SpellE>organsiations</SPAN> truly partner each
other)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">Here
are some ‘guesses’. Has anyone seen more definitive research in one or more of
these <SPAN class=GramE>areas:</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US">1
Hierarchy has good impacts on human relationship systems
when<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">-All
know who & how biggest decisions are made<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">-Authority has
respect for expert-decision status but doesn’t cause person bossing nor block
bad/change news flowing up<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">-Top
people care deeply about goodwill=how deeply caring organisation is around its
greatest human context. This identity <SPAN class=SpellE>proacts</SPAN> around
core; top people should cultivate a further out sense of vision & use that
to give people as much time as possible to prepare for relevant change
(competitive/environmental)<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">2 Teams
have good impacts when:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Hierarchy does not
get in way of social dynamics of team; <SPAN
class=SpellE>eg</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Often
team performance is inhibited if personal performance measures or timesheets
drive company<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Teams
need various positive emotional intelligences:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><SPAN class=SpellE><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Eg</SPAN></FONT></SPAN><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"> trust to share to
the full; focused happiness to be energised and learn to accomplish the
full…<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">2.1
Teams also need to be classified by type which will detail extra
nuances:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><SPAN class=SpellE><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Eg</SPAN></FONT></SPAN><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"> a 24 hour service
team such as healthcare or an airline crew is different from project teams,
and other parameters include within organisation or for external client,
co-located real or with aspects of virtual/global<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><SPAN
style="mso-spacerun: yes"> </SPAN>3 -The extra of social networks (SN) of
individuals multiplies value of an organisation’s
relationships:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><SPAN class=GramE><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">in</SPAN></FONT></SPAN><FONT
face=Tahoma color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"> areas the internal
<SPAN class=SpellE>organigram</SPAN> can’t traditionally connect: it may be
happening outside the organisation, too tacitly<SPAN
style="mso-spacerun: yes"> </SPAN>for explicit process to be valuable,
or emerge Next innovation skill we’ll need<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">-particularly in the
innovation situation- a knowledge audit should discover who’s best to multiply
this fast however junior, possibly giving them a boardroom sponsor as and when
formal attention and connection of the new skill will be needed across
organisation<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Vital
SN applications include security of cities, venture capital banking, scouting
for sports superstars, R&D sectors where innovation will need to link
diverse competences which company can’t own all of, software when developed as
a standard?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">Chris
Macrae, wcbn007@easynet.co.uk<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma">All
above meant to be conversation not definitive answers! But passionate line of
inquiry for me just now<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 36pt"><FONT face=Tahoma color=navy
size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Tahoma; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN lang=EN-US
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial; mso-ansi-language: EN-US"><o:p> </o:p></SPAN></FONT></P></DIV></DIV>*
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