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<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>Hello all of you wonderful people out there – and thank you for this
list and all of your contributions!!!<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>Peggy - So many wise words and thoughts and an analyses of what is going
on I think. And I come to think of an group model to which I’m sure you’re all
familiar with – Will Schutz FIRO model (fundamental interpersonal relationship
orientation) – and I must test my thoughts with all of you out there. <span
style="mso-spacerun: yes"> </span>(And since “I’m not that old” at the
list and I may be way out and this is not what is happening – or has happened
before – here comes my to cents – or två öre on Swedish)<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>It seems to me that we can compare in a way what is happening on the
list with a sort of a group forming process ā la FIRO where we are going from
the first rather safe space where we are “talking nice” to each other and
exchanging thoughts, ideas, questions and a lot of learning, the phase when we
are asking ourselves if we want to be in this group. From this phase to the
second real step in his model, the part where the participants are questioning each
other and as you said Peggy talking about hierarchies, who should be in charge
and why, - where conflicts are higher and occurs more often then in the first phase?<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>I’m definitely not an expert on FIRO and against my ideas (?) <span
style="mso-spacerun: yes"> </span>must be that I think that in our
conversation on the list we share our thoughts and are very open about our
feelings but maybe not (up till now?) our feelings about each other?? ( so
maybe we have started from the end…?)<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>I don’t know, but FIRO came into my head when I was reading these entire
postings about givens, and who had done what and why. And in the mean time I see
this as a great learning for what could – and I’m sure most certainly would - happen
in an organisation that wants to evolve to a more open and conscious open space
organisation. Where more people will “be in charge” and maybe there is less
hierarchy and what will happen then? Even if we are clear about the givens, I am
sure that they will change, because things change faster than we can react
sometimes. And maybe what we see right now on the list will happens in real
life and then there will be no immediately help from outside so they have to
solve it themselves – as we have to do- this is our (my) responsibility and it’s
up to (me) us to learn and to move forward so that our (my) understanding about
the process and myself will deepened and be a good contribution on my personal
journey.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
lang=EN-GB style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-GB'>I absolutely don’t mean to take away all the feelings that are exchanged
here by “going theoretic” but I felt that I needed to test my thoughts on you
and see if there are any responses.<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall17><font size=2 color=navy face=Arial><span
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<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:black'>-----Ursprungligt
meddelande-----<br>
<b><span style='font-weight:bold'>Från:</span></b> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU]<b><span style='font-weight:bold'>För </span></b>Peggy
Holman<br>
<b><span style='font-weight:bold'>Skickat:</span></b> den 2 april 2004 06:42<br>
<b><span style='font-weight:bold'>Till:</span></b>
OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b><span style='font-weight:bold'>Ämne:</span></b> Hierarchies, decision making
and a real-life example</span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 face=Arial><span
style='font-size:12.0pt'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>I am so tickled! I have been away from the list for a month and as
a result read about 200 messages in one sitting. Perhaps because of this
concentration, I noticed something that excites me.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>The thread on hierachy was moving into a discussion of the occurence
of hierarchies in nature. The focus shifted with
Birgitt's message on the listserv archives becoming more public.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>What I saw was that Birgit took us from the abstract -- talking about
hierarchies in nature -- to a real-life experience of what it is
like to be in a conscious self-organizing community's version of a
hierarchy. After all, Michael took on the role of leader (passion bounded
by responsibility) and made a decision that affected everyone on the
list. (BTW, I'm going to use the term CAS or complex adaptive system as a
near-enough substitute for conscious self-organizing community because it is
MUCH faster to type.) I think decision making is a key aspect of what
leaders, as the tops of the hierarchy, do. I thin it is quite
challenging to understand decision making in CASs. It is also a
topic of great interest for me. The thoughts and examples from this real
life situation that follow are in no particular order.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>A CHANCE TO LEARN; DECISION MAKING IN A DIFFERENT SEQUENCE</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>What is currently playing out is a great chance for us all to learn more
about leadership and decision making -- key aspects of hierarchy
-- in CASs. For one thing, I would say that the decision making
process didn't end with Michael's action, rather that is where the process
started. And it is in action right now. It is a bit elusive to
see this because we generally think of action following the decision -- whether
behind closed doors in a traditional hierarchy or in the circle or marketplace
of a CAS. I submit that in this situation, the decision making
process is simply happening in a different order: </span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>-- an action was taken, </span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>-- in the wonderful self-correcting way of CASs, the system, through
Birgitt, pushed back (even in a CAS, this can take an act of great courage --
thank you for that, Birgitt) </span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>-- and now the community is engaged in reflecting on the
implications of the action. </span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>-- Ultimately, the conversation will wind down with either
another action or not -- in effect, a decision to stay the course or alter
it. Certainly, learning will have occurred for many. </span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>WHEN DECISIONS ARE OUT OF OUR CONTROL</span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>One of the aspects of hierachy that people most dislike is that they
have no control over decisions that affect them. In a traditional
organization, the leaders often make decisions without consulting
others. Yuk. Michael fits the definition of leader in an Open
Space -- operating from personal passion bounded by responsibility. And
guess what? A decision he made affected all of us and just as in a traditional
hierachy, someone in the system -- Birgitt -- spoke out to say, as I understood
her messages, that she didn't like the decision being made without her having a
say. Makes sense to me! Guess whether the
hierarchy emerges naturally or not the same dislike of being
affected by other's choices can arise.</span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>ROLE OF GOOD INTENTIONS</span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>One good news aspect of organizations and communities that operate as
a CAS: the people in them seem to consistently hold the belief that
people's intentions guide actions that are on behalf of the whole. No one
questioned Michael's motive was to serve the community and open more space in
the world. I guess in traditional hierarchies, when people believe the
leadership is well intentioned, they are called enlightened despots or
benevolent dictators and when there isn't a belief that leaders operate for the
good of the whole, the leaders are called tyrants. Personally, I
think there's something about what binds the CAS together that makes acting for
the good of the whole highly likely to be the case. I may mangle this a
bit, but I believe CASs form around strange attractors. In social
systems, I think of the organization or community's purpose as the
attractor. In the case of this community, while Chris Weaver's comment
about OSlist's purpose not being explicit is true, people pretty consistently
talk about this as a place of support and connection, a place to tell stories,
ask questions, learn, mentor and be mentored in that oh so wonderful act
of opening and holding space in the world. So, while not explicit, those
who are attracted and stay are in pretty close proximity on purpose. Anyway,
I think that when people connect through a shared sense of purpose and act from
personal passion and responsibility, spirit comes out to play. This seems
to bring out the best in us, hence actions, are well intentioned.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>RISKS OF LEADERSHIP AS DEFINED BY PASSION AND REPSONSIBILITY</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Are there risks in this approach to leadership -- passion bounded by
responsibility? Absolutely. Who knows what independent action
someone might take without fully understanding the impact? I think this
is in part why people comfortable in traditional organizations find the idea of
an organizational CAS so unnerving. </span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>FLUIDITY OF DECISIONS</span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>A big difference between the traditional and what is happening here is
the degree of fluidity around action and decision. </span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>In a tradtional organization, this are pretty rigid. You may not
like a decision or know the rationale, but you know who did it.
In a CAS, as Birgitt pointed out, other than Michael, it isn't at all clear
who, if anyone else, was involved. Does it matter? I don't know but
it does speak to the fluidity of decision making in a CAS -- it can come from
anyone at anytime. No wonder many managers find OS terrifying!</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Traditionally, a decision is made, executed and it's complete. Perhaps
there's some reflection and adjustment but it is often quite difficult. In
the CAS I think there is a different framework to be learned: nothing
is linear, just having a beginning and an ending. Everything is part of a
larger pattern, a cycle. Rather than seeing a decision as a one-time
event, I think it is useful to learn to
experience a decision as part of a flow, inspired by something
that came before and ever shifting as more is learned. One great aspect
of this is the recognition that nothing is fixed, decisions can always be
changed (even if it isn't always easy). I think this makes
experimentation much less stressful and much more fun.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>ANOTHER ROLE OF BUTTERFLIES</span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Just as in traditional organizations, people may be challenged by the
decision or discussion and leave the list or become fearful that speaking out
is too risky. I think CASs have a nice way of dealing with this:
butterflies. I learned a few years ago of this aspect
of butterflies --conversations that people don't feel ready or
safe enough to have in the whole group or even in the marketplace. Ultimately the
butterfly conversations resolve and disappear, become clear enough to be
voiced in a more visible way or run into someone who takes the leadership
(passion bounded by responsibility) to speak it in the marketplace or the
whole. I am willing to bet that Birgitt has had some behind the scenes
conversations with some folks - butterflies in flight. (Birgitt -- if
you're willing -- please let us know if this is the case.)</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>CAN ACTIONS BE UNDONE? </span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Now here's something that I wonder about in this sort of decision
making: reversing the action. As long as the decision can be undone, this
sort of decision making works (albeit not always comfortably; I suspect it
feels VERY messy right now because it is so different from our
norms). What about those decisions that can't be reversed
easily? I would hope that those issues would find their way into
conversation BEFORE action but not sure how that can be guaranteed. Even
if stated as a given that irreversible actions are discussed first, in a list
this fluid, I'm not sure this can be sustained. It is area I
see for exploration.</span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>ATTITUDE OF SERVICE</span></font><font color=black><span lang=EN-GB
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>One other aspect: I think one of the characteristics of any
healthy system is that actions are taken because of an intention to serve
others and the whole. In traditional organizations, one of the breakdowns
that happens fairly quickly is that serving the people with position power
becomes the focus for most everyone. After all, they're the ones who can
provide the rewards. In a CAS, when anyone can emerge as a leader
and the source and nature of rewards is less clear there is a very different
dynamic, one about which there is still much to learn.</span></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Well, after months of silence, here are a lot of words from me. Enjoy
(or not).</span></font><font color=black><span lang=EN-GB style='color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Love from sunny Seattle,</span></font><font color=black><span
lang=EN-GB style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>Peggy</span></font><font color=black><span lang=EN-GB style='color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'> </span></font><font color=black><span lang=EN-GB style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-GB style='font-size:12.0pt;color:black;mso-ansi-language:
EN-GB'>_______________________________<br>
Peggy Holman<br>
The Open Circle Company<br>
15347 SE 49th Place<br>
Bellevue, WA 98006<br>
425.746.6274<br>
</span><a href="http://www.opencirclecompany.com"><span lang=EN-GB
style='mso-ansi-language:EN-GB'>www.opencirclecompany.com</span></a></font><font
color=black><span lang=EN-GB style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-GB'><o:p></o:p></span></font></p>
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