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<DIV><STRONG>Steve:</STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>I had another thought that might be useful to your friend. There
are two types or approachs of instruments. </STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>One approach says that there is A set of the most useful
questions for management or for leadership and they are a validated set. This
means that you don't change them because they, presumably through testing with
many many people, have been found to be the most valuable questions. This
approach is often preferred by people who are looking for academic credibility.
(An example of this approach is the instrument that is available from the Centre
for Creative Leadership. )</STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>The other approach says that there is not one set of questions that
would be useful to test for. This approach says that there are many possible
questions and that the value of customizing the questions to the individuals
being assessed or the organization or their function, outweigh the concerns
about validization. The value here is that a questionnaire customized to an
organization or a function or an individual's role feels like a good fit. You
also have the opportunity to involve those being assessed in building and
revising the competency questions used and this increases buy-in to a process
that sometimes can feel threatening and of uncertain value for the
subject.</STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>It also gives you as the external consultant (or internal
consultant) an increased opportunity to interact with those being assessed and
eleviate their concerns.</STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>I take the second approach but have used instruments that fit in
the first approach. </STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV><STRONG>Best regards</STRONG></DIV>
<DIV><STRONG>Esther</STRONG></DIV>
<DIV><FONT size=2 PTSIZE="10"><BR>Esther Ewing<BR>The Change Alliance -
Assisting Individuals and Organizations to Build Capability<BR><A
href="http://www.changealliance.com/">www.ChangeAlliance.com</A><BR>330 East
38th St, Suite 53K<BR>New York, NY 10016-9804<BR>212-661-6024<BR><BR>Authorized
Distributor, Panoramic Feedback<BR><A
href="http://www.panoramicfeedback.com/">www.panoramicfeedback.com</A><BR><BR></FONT></DIV></FONT></BODY></HTML>
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