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<p class=MsoNormal style='margin-left:72.0pt'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy;
mso-ansi-language:EN-US'>Whilst browsing I pasted this in case it helps remind
us –<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:72.0pt'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy;
mso-ansi-language:EN-US'>Source is around about <a
href="http://www.behavior.net/cgi-bin/nph-display.cgi?config=wholescale&uid=nC1M8.user&MessageID=8&new=0">http://www.behavior.net/cgi-bin/nph-display.cgi?config=wholescale&uid=nC1M8.user&MessageID=8&new=0</a>
<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:72.0pt'><font size=3 color=navy
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;color:navy;
mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'>Whole-scale change <span class=GramE>dialogue <font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;font-family:
"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Kathleen</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> <span class=SpellE>Dannemiller</span>
· </span></font></i><st1:date Month="11" Day="14" Year="1997"><i><font
color=black><span style='color:black;font-style:italic'>11/14/97</span></font></i></st1:date><i><font
color=black><span style='color:black;font-style:italic'> at </span></font></i><st1:time
Hour="17" Minute="44"><i><font color=black><span style='color:black;font-style:
italic'>5:44 PM ET</span></font></i></st1:time><i><font color=black><span
style='color:black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Thank you for inviting me to be here. You
can learn more about me from other parts of this site, but I wanted to pose a
question for all/any of you to answer. We began doing whole-scale change
processes in l98l with leadership from Ford Motor Company. We continued with
what we had uncovered/discovered with Boeing with Marriott Hotels, Resorts and
Suite, with Corning Glass and with many <span class=SpellE>defense</span>
industry clients (after the Wall came down and there was a danger of peace (!) <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>We at our company have learned a lot over
the past years and we know that these processes are robust ways to help
organizations become whole in order to bring about the rapid change needed. We
have recently (past five years) realized how important these processes can be
in the old </span></font><st1:place><font color=black><span style='color:black'>Third
World</span></font></st1:place><font color=black><span style='color:black'>
countries...</span></font><st1:country-region><st1:place><font color=black><span
style='color:black'>India</span></font></st1:place></st1:country-region><font
color=black><span style='color:black'>, </span></font><st1:country-region><st1:place><font
color=black><span style='color:black'>South Africa</span></font></st1:place></st1:country-region><font
color=black><span style='color:black'>. <span class=GramE>etc., to get their
companies moving quickly to respond to global opportunities.</span> Probably
the most important thing the people in </span></font><st1:country-region><st1:place><font
color=black><span style='color:black'>India</span></font></st1:place></st1:country-region><font
color=black><span style='color:black'> taught me is that an Indian national, at
any level from top to bottom of <span class=GramE>a</span> organization, tends
to see the world through a systems window -- they don't think in the old
industrial model. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>My question to any of you is this: Where
have you found systems thinking as a worldview/ <span class=GramE>It</span>
really excited me to think of untapped possibilities for quick change. Any
answers? Thanks...Kathie <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'>Rhythm: the system of <span class=GramE>time <font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;font-family:
"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Jim</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> Anderson · </span></font></i><st1:date
Month="11" Day="14" Year="1997"><i><font color=black><span style='color:black;
font-style:italic'>11/14/97</span></font></i></st1:date><i><font color=black><span
style='color:black;font-style:italic'> at </span></font></i><st1:time Hour="21"
Minute="9"><i><font color=black><span style='color:black;font-style:italic'>9:09
PM ET</span></font></i></st1:time><i><font color=black><span style='color:
black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>As a drummer and a psychotherapist, I have
found that the system of music functions at a systemic level of unconscious
flow that transcends literary logic. I do workshops utilizing rhythm and
drumming as a way to bring corporations together. Through my work as a musician
I have discovered that sometimes the greatest systemic train of thought is the
non-thought of <span class=SpellE>foreward</span> motion we feel in the world
of music. Go out side and listen to the universe (<span class=SpellE>uni</span>
- one & verse - song) Go figure! <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black;font-style:italic'>Replies:</span></font></i><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'>Synergy Through <span class=GramE>Samba <font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;font-family:
"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Al</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> <span class=SpellE>Blixt</span>
· </span></font></i><st1:date Month="12" Day="12" Year="1997"><i><font
color=black><span style='color:black;font-style:italic'>12/12/97</span></font></i></st1:date><i><font
color=black><span style='color:black;font-style:italic'> at </span></font></i><st1:time
Hour="22" Minute="36"><i><font color=black><span style='color:black;font-style:
italic'>10:36 PM ET</span></font></i></st1:time><i><font color=black><span
style='color:black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Jim, I am one of Kathie's partners at <span
class=SpellE>Dannemiller</span> Tyson and your note reminded me of my
experience at the <span class=SpellE>Center</span> for the Study of Work Teams
conference in October. One of the presenters was Gary <span class=SpellE>Musznyski</span>
who worked with about 50 of the conference participants at a pre-conference
workshop in which he turned them into a wonderful rhythmic ensemble that
performed as the keynote at one of the general sessions. Participants reported
that they were amazed at how much they learned about their own capabilities and
about becoming a team in the process. We need to find more ways to tap the
non-verbal wisdom that connects us so powerfully. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><i><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black;font-style:italic'>Replies:</span></font></i><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'><img border=0 width=1 height=1 id="_x0000_i1025"
src="cid:image001.gif@01C3CF93.67C4D1C0">Systems Thinking in My <span
class=SpellE><span class=GramE>Neighborhood</span></span><span class=GramE> <font
size=3 color=black face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Gil</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> Levin · </span></font></i><st1:date
Month="11" Day="22" Year="1997"><i><font color=black><span style='color:black;
font-style:italic'>11/22/97</span></font></i></st1:date><i><font color=black><span
style='color:black;font-style:italic'> at </span></font></i><st1:time Hour="18"
Minute="5"><i><font color=black><span style='color:black;font-style:italic'>6:05
PM ET</span></font></i></st1:time><i><font color=black><span style='color:
black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>My only VERY loosely related experience is
in working with several </span></font><st1:country-region><st1:place><font
color=black><span style='color:black'>U.S.</span></font></st1:place></st1:country-region><font
color=black><span style='color:black'> ethnic groups and with colleagues in the
Department of Psychiatry for many years. In the 1970s I collaborated with
Edward Roberts of the MIT System Dynamics group in the construction of computer
models to study the impact of health and mental health policies. It was a great
surprise to learn was how closely Ed's approach resembled the process of
medical problem solving. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>The thrust of system dynamics is to
identify the most troubling symptomatic conditions and then to build a
conceptual account of the system of time-varying forces that could produce and
sustain those conditions. Physician's and especially dynamically oriented
psychiatrists excel at this process and contributed greatly to the work. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><span class=GramE><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>However my
colleagues were not able to apply that skill at all well in working within an
organizational framework, this despite the fact that in their clinical work
they were superbly sensitive to interpersonal relations.</span></font></span><font
color=black><span style='color:black'> The interpersonal skills and systems
thinking that were so effective in dyadic interactions did not carry over very
well to the organizational context. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I have always wondered what inhibited the
transfer (does sustained and disciplined attention to the dyad mitigate against
it, in the way that years of doing fine needle work harms the vision of a skilled
seamstress?) and what might be done to facilitate it. <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'><img border=0 width=1 height=1 id="_x0000_i1026"
src="cid:image001.gif@01C3CF93.67C4D1C0">Whole-Scale Change <span class=GramE>musings
<font size=3 color=black face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Kathleen</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> <span class=SpellE>Dannemiller</span>
· </span></font></i><st1:date Month="9" Day="1" Year="1998"><i><font
color=black><span style='color:black;font-style:italic'>1/9/98</span></font></i></st1:date><i><font
color=black><span style='color:black;font-style:italic'> at </span></font></i><st1:time
Hour="16" Minute="12"><i><font color=black><span style='color:black;font-style:
italic'>4:12 PM ET</span></font></i></st1:time><i><font color=black><span
style='color:black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>This is Kathie <span class=SpellE>Dannemiller</span>,
currently in </span></font><st1:place><st1:City><font color=black><span
style='color:black'>Watertown</span></font></st1:City><font color=black><span
style='color:black'>, </span></font><st1:State><font color=black><span
style='color:black'>Mass.</span></font></st1:State></st1:place><font
color=black><span style='color:black'> I have a genetic problem that has
emerged (!) in the past few year, called <span class=SpellE>Charcot<span
class=GramE>;Marie</span></span>-Tooth Disorder, causing Neuropathy and
therefore slowing my ability to walk and climb stairs. Western medicine tells
me there <span class=GramE>is</span> no "cure"/treatment but that I
won't lose my legs or die of it. So I have found a wonderful Japanese
acupuncturist here in </span></font><st1:City><st1:place><font color=black><span
style='color:black'>Watertown</span></font></st1:place></st1:City><font
color=black><span style='color:black'>, called M. <span class=SpellE>Kuahara<span
class=GramE>..he</span></span> does "non-invasive" treatment. I am
living in </span></font><st1:City><st1:place><font color=black><span
style='color:black'>Watertown</span></font></st1:place></st1:City><font
color=black><span style='color:black'> for the month of January in order to
have a treatment every day. I am staying with an old friend and colleague,
Brian McDonald. He gave me a newsletter today that I thought might interest
someone out there. It's a special issue of At Work: Stories of tomorrow's
workplace...a special issue from July/August, 1995. The subject of the first
article by Joan <span class=SpellE>Saries</span> is "System Thinking in
Action" and I quote: "My son's headaches were so severe even demurral
was ineffective at fending off <span class=SpellE>papin</span>. The neurologist
tried everything and came up with nothing. We decided to try acupuncture.
During the first visit, the acupuncturist checked my son's tongue and asked
questions about his birth daily food, and exercise. No questions about his
head. For me, this was a disorienting and unfamiliar medical practice.
Fortunately, it works whether you understand it or not. <span class=GramE>My
son's headaches <span class=SpellE>disssipated</span>.</span> <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>"Chinese medicine is systems thinking
in action. {NOTE FROM KATHIE; SUBSTITUTE JAPANESE MEDICINE FOR MY PERSONAL
STORY -- same truth} It applies a holistic approach to healing and health;
disease is viewed as inseparable from the patient. Diagnosis uncovers patterns
of disharmony in the whole system rather than a single problem. Doctors search
for cause and effect, but cause is defined in terms of relationship, underlying
patterns, and themes of imbalance in the system. By contrast, Western doctors
describe specific illnesses and look for direct causes. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>"The work of doctors and
organizational consultants is similar. In the Western model, the <span
class=GramE>clients often has</span> an expectation that the consultant will
"fix" the problem so business can resume as usual. The problem is
seen as a single effect looking for a single cause. <span class=GramE>Systems
thinking offers</span> an alternative, a way to see things in relationship by
attending to all of the parts and how they integrate into a whole. A whole
systems consultant {NOTE; DANNEMILLER <span class=SpellE>TYSON's</span>
WHOLE-SCALE CHANGE PROCESSES} will work with patterns in the system in much the
same way that Chinese medicine uses patterns of harmony and disharmony in
diagnosing a patient." <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Joan <span class=SpellE>Saries</span>
continues the article by focussing on future search, open space and the
processes we at <span class=SpellE>Dannemiller</span> Tyson used to call
"Real Time Strategic Change" and have now named it "Whole-Scale
Change", as a more accurate phrase to describe working with a microcosm of
a whole system to enable the system (at whatever scale) to bring about its own
healing. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><span class=GramE><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>Any reactions
to these thoughts?</span></font></span><font color=black><span
style='color:black'> It is clear to me, when the <span class=SpellE>Axelrod's</span>,
<span class=SpellE>Marv</span> <span class=SpellE>Weisbord</span> and Sandra <span
class=SpellE>Janoff</span>, </span></font><st1:PersonName><font color=black><span
style='color:black'>Harrison Owen</span></font></st1:PersonName><font
color=black><span style='color:black'> and others get together at the yearly OD
Net Large Scale Conference in Dallas that all of us grew up in NTL in the 60s
and simply all see organizations as total systems, not "broken" parts
of a system. Each of us has developed our own means of "doing acupuncture-type
healing" in organizations. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><span class=GramE><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black'>Responses?</span></font></span><font
color=black><span style='color:black'> <span class=GramE>experiences</span>?
Kathie <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=4 color="#000053"
face=Arial><span style='font-size:13.5pt;font-family:Arial;color:#000053;
font-weight:bold'>Real Time System Change - <span class=GramE>Success <font
size=3 color=black face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:black;font-weight:normal'><br>
<i><span style='font-style:italic'>Ken</span></i></span></font></span></span></font></b><i><font
color=black><span style='color:black;font-style:italic'> <span class=SpellE>Guarino</span>
· </span></font></i><st1:date Month="2" Day="25" Year="1998"><i><font
color=black><span style='color:black;font-style:italic'>2/25/98</span></font></i></st1:date><i><font
color=black><span style='color:black;font-style:italic'> at </span></font></i><st1:time
Hour="20" Minute="58"><i><font color=black><span style='color:black;font-style:
italic'>8:58 PM ET</span></font></i></st1:time><i><font color=black><span
style='color:black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Kathie, <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I attended your presentation this summer.
I took good notes, modified my design to fit our culture. Long Story Short - We
completed a Real Time Strategic Change Conference for 120 people in February.
We had a cross section of the entire community - 4 levels deep, from 24
geographic locations. I was apprehensive at first - but some things you just go
with a "Design - Do - Develop Model. It was a success. As with anything
you make changes during the design (although it appears somewhat seamless to
the group). Others you capture as critical lessons learned for future designs. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Having done one - I feel very confident
about doing it again even with a larger group. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I want to thank Kathie D. for the insights
& encouragements to just go out & do it. I wrote down all those things
she said - "Tattoo this & that" and went out & did it. <o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Kathie if you are there - leave a message.
<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Ken <span class=SpellE>Guarino</span> <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><i><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt;color:black;font-style:
italic'>Kathie <span class=SpellE>Dannemiller</span> · </span></font></i><st1:date
Month="2" Day="28" Year="1998"><i><font color=black><span style='color:black;
font-style:italic'>2/28/98</span></font></i></st1:date><i><font color=black><span
style='color:black;font-style:italic'> at </span></font></i><st1:time Hour="15"
Minute="35"><i><font color=black><span style='color:black;font-style:italic'>3:35
PM ET</span></font></i></st1:time><i><font color=black><span style='color:
black;font-style:italic'> </span></font></i><font color=black><span
style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:36.0pt'><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Wow -- what a great message, Ken. And any
of the rest of you who read what Ken says: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>The key to whole system change is (tattoo
this on your arm!): think whole, use a microcosm design team, trust your
intuition and just use the wisdom you've gained in your previous work. <span
class=GramE>It's</span> common sense...and I feel comforted every time I hear
from someone who have the courage to try -- like you,</span></font><font
size=2 color=navy face=Arial><span lang=EN-US style='font-size:10.0pt;
font-family:Arial;color:navy;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
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