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<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;

font-family:Arial'>As you have gathered – folks do everything under the

Sun from 1 hour to three or four days. And it also seems that some basic rules

of thumb can be helpful. Just remember it takes an hour and a bit to get going

(open the space, post the issues, etc) so if you only have three hours, I find

you are cutting things a little close. To be sure you can have <span

class=GramE>3 <span style='mso-spacerun:yes'> </span>45</span> min sessions,

and with a group that is experienced with Open Space, one hour can cover a lot

of ground. That said, I also find that with anything less than a day the

participants will discover that they feel rather like two little boys on a

rainy Saturday --- just about the time they have all the toys out and are

really having a good time, Mother comes in with the clean-up call, and it is

all over. Basic rules of thumb for me are: 1 Day – you will get most of

the issues out, but not terribly deeply. 2 Days – There will be a few

more issues discussed (posted) and almost all of them will be dealt with in

some depth. 2 and ½ Days and you can get everything in priority order, related issues

converged, and actions planned. I have gone on as long as 4 days, but I find

the fatigue level begins to show. There are two other things I try to keep in

mind when talking with the client about “How Long?” First is the

level of complexity and conflict. If you have a hugely complex issue laced with

lots of conflict, I just wouldn’t think about anything less that 2 or

better 2 ½ days. I know this can sound like a lot of time, but when the stakes

are high, people will spend the time. And there are also lots of cases where

groups have done in 2 days what they knew could not be accomplished in less

than a year. So it ends up being time well spent. A second thing I bring to

people’s attention is the whole question of Proceedings. Records of

conversation can certainly be done in a 1 day setting, but I find the level of

quality vastly improves when two days are allotted. Lastly – I think you

will find most of what I just outlined in <i style='mso-bidi-font-style:normal'><span

style='font-style:italic;mso-bidi-font-style:normal'>Open Space Technology: A

User’s Guide”</span></i> </span></font><font face=Wingdings><span

style='font-family:Wingdings;mso-ascii-font-family:Arial;mso-hansi-font-family:

Arial;mso-bidi-font-family:Arial;mso-char-type:symbol;mso-symbol-font-family:

Wingdings'><span style='mso-char-type:symbol;mso-symbol-font-family:Wingdings'>J</span></span></font><font

face=Arial><span style='font-family:Arial'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;

font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><st1:place><font size=3 face=Arial><span style='font-size:

 12.0pt;font-family:Arial'>Harrison</span></font></st1:place><font face=Arial><span

style='font-family:Arial'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:

10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span

style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>

<b><span style='font-weight:bold'>From:</span></b> OSLIST

[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b><span style='font-weight:bold'>On

Behalf Of </span></b>Dominique Proudhon<br>

<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date

Month="12" Day="17" Year="2003"><font size=2 face=Tahoma><span

 style='font-size:10.0pt;font-family:Tahoma'>Wednesday, December 17, 2003</span></font></st1:date><font

size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time

Hour="10" Minute="33"><font size=2 face=Tahoma><span style='font-size:10.0pt;

 font-family:Tahoma'>10:33 AM</span></font></st1:time><font size=2 face=Tahoma><span

style='font-size:10.0pt;font-family:Tahoma'><br>

<b><span style='font-weight:bold'>To:</span></b> OSLIST@LISTSERV.BOISESTATE.EDU<br>

<b><span style='font-weight:bold'>Subject:</span></b> OS format flexibility?</span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span

style='font-size:12.0pt'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Here

is another question I have: <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>It

is not always easy to gather a group of people on a given issue for a full day,

less 2 or 3. <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>For

example, if a city council wants to use OS to involve citizens in resolving a

given issue, it seems difficult to propose a full day or two. In such settings,

meetings usually happen in the evenings after work hours. What experiences have

been done, if any, around splitting OS events in smaller time periods? I guess

some momentum would be lost, but would the process still work? Or is the best

option to just refuse to organize a less than a day event? <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>All

the best, <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Dominique.<o:p></o:p></span></font></p>

<div>

<div>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black

face="Times New Roman"><span style='font-size:10.0pt;color:black;mso-no-proof:

yes'> </span></font><font color=black><span style='color:black;mso-no-proof:

yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black

face=Copperplate31ab><span style='font-size:10.0pt;font-family:Copperplate31ab;

color:black;mso-no-proof:yes'>Dominique Proudhon</span></font><font size=2

color=black><span style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><em><i><font size=1 color=gray

face=Copperplate31ab><span style='font-size:7.5pt;font-family:Copperplate31ab;

color:gray;mso-no-proof:yes'>Group Facilitation</span></font></i></em><i><font

size=1 color=gray face=Copperplate31ab><span style='font-size:7.5pt;font-family:

Copperplate31ab;color:gray;font-style:italic;mso-no-proof:yes'><br>

</span></font></i><em><i><font size=1 color=gray face=Copperplate31ab><span

style='font-size:7.5pt;font-family:Copperplate31ab;mso-bidi-font-family:Arial;

color:gray;mso-no-proof:yes'>Problem solving</span></font></i></em><i><font

size=2 color=gray face=Arial><span style='font-size:10.0pt;font-family:Arial;

color:gray;font-style:italic;mso-no-proof:yes'><br>

</span></font></i><em><i><font size=1 color=gray face=Copperplate31ab><span

style='font-size:7.5pt;font-family:Copperplate31ab;color:gray;mso-no-proof:

yes'>Conflict resolution</span></font></i></em><font size=2 color=black><span

style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=1 color=black

face=Copperplate31ab><span lang=FR style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-ansi-language:FR;mso-no-proof:yes'>Dampierre<br>

38470 Notre Dame de l'Osier</span></font><font size=2 color=black><span

lang=FR style='font-size:10.0pt;color:black;mso-ansi-language:FR;mso-no-proof:

yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=1 color=black

face=Copperplate31ab><span lang=FR style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-ansi-language:FR;mso-no-proof:yes'>(33) 4 76 36 71 34</span></font><font

size=2 color=black><span lang=FR style='font-size:10.0pt;color:black;

mso-ansi-language:FR;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=1 color=black

face=Copperplate31ab><span style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-no-proof:yes'>(33) 6 78 91 48 77</span></font><font size=2

color=black><span style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black

face="Times New Roman"><span style='font-size:12.0pt;color:black;mso-no-proof:

yes'> </span></font><o:p></o:p></p>

</div>

</div>

<p class=MsoNormal style='margin-left:1.0in'><font size=2 face=Tahoma><span

style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>

<b><span style='font-weight:bold'>From:</span></b> OSLIST

[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b><span style='font-weight:bold'>On

Behalf Of </span></b>Catherine Pfaehler<br>

<b><span style='font-weight:bold'>Sent:</span></b> </span></font><st1:date

Month="12" Day="16" Year="2003"><font size=2 face=Tahoma><span

 style='font-size:10.0pt;font-family:Tahoma'>Tuesday, December 16, 2003</span></font></st1:date><font

size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> </span></font><st1:time

Hour="16" Minute="56"><font size=2 face=Tahoma><span style='font-size:10.0pt;

 font-family:Tahoma'>4:56 PM</span></font></st1:time><font size=2 face=Tahoma><span

style='font-size:10.0pt;font-family:Tahoma'><br>

<b><span style='font-weight:bold'>To:</span></b> OSLIST@LISTSERV.BOISESTATE.EDU<br>

<b><span style='font-weight:bold'>Subject:</span></b> AW: New member</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span

style='font-size:12.0pt'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span lang=DE-CH style='font-size:10.0pt;

mso-bidi-font-size:12.0pt;mso-ansi-language:DE-CH'>Dear Dominique<o:p></o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span lang=DE-CH style='font-size:10.0pt;

mso-bidi-font-size:12.0pt;mso-ansi-language:DE-CH'><o:p> </o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'>What you write resonates very much with me, all of it. Welcome to the

list, and keep your spirits up… Wonderful what you share about your first

OS experiences. Congratulations!<o:p></o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'><o:p> </o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'>You might find a lot of kindred spirits in France who would love to

participate in a public OS on the topics you raised in your first paragraph.

Can you find a city council who would be interested in such input from its

inhabitants?<o:p></o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'><o:p> </o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'>Love, Catherine<o:p></o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><span class=EmailStyle21><font

size=2 color=navy face=Arial><span style='font-size:10.0pt;mso-bidi-font-size:

12.0pt'><o:p> </o:p></span></font></span></p>

<p class=MsoAutoSig style='margin-left:1.0in'><!--[if supportFields]><span 

class=EmailStyle21><font size=2 color=navy face=Arial><span lang=DE-CH 

style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:DE-CH'><span 

style='mso-element:field-begin'></span><span 

style='mso-spacerun:yes'> </span>AUTOTEXTLIST \s "E-Mail-Signatur" <span 

style='mso-element:field-separator'></span></span></font></span><![endif]--><font

color=navy><span lang=DE-CH style='color:navy;mso-ansi-language:DE-CH'>Catherine

Pfaehler</span></font><span lang=DE-CH style='mso-ansi-language:DE-CH'><o:p></o:p></span></p>

<p class=MsoAutoSig style='margin-left:1.0in'><font size=3 color=navy

face="Times New Roman"><span lang=DE-CH style='font-size:12.0pt;color:navy;

mso-ansi-language:DE-CH'>Kellersriedweg 8</span></font><span lang=DE-CH

style='mso-ansi-language:DE-CH'><o:p></o:p></span></p>

<p class=MsoAutoSig style='margin-left:1.0in'><font size=3 color=navy

face="Times New Roman"><span lang=DE-CH style='font-size:12.0pt;color:navy;

mso-ansi-language:DE-CH'>CH - 2503 Biel/Bienne</span></font><span lang=DE-CH

style='mso-ansi-language:DE-CH'><o:p></o:p></span></p>

<p class=MsoAutoSig style='margin-left:1.0in'><font size=3 color=navy

face="Times New Roman"><span lang=DE-CH style='font-size:12.0pt;color:navy;

mso-ansi-language:DE-CH'>T/F/B ++41 - (0)32 - 365 68 41</span></font><span

lang=DE-CH style='mso-ansi-language:DE-CH'><o:p></o:p></span></p>

<p class=MsoNormal style='margin-left:1.0in'><!--[if supportFields]><span 

class=EmailStyle21><font size=2 color=navy face=Arial><span lang=DE-CH 

style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:DE-CH'><span 

style='mso-element:field-end'></span></span></font></span><![endif]--><span

class=EmailStyle21><font size=2 color=navy face=Arial><span style='font-size:

10.0pt;mso-bidi-font-size:12.0pt'><o:p> </o:p></span></font></span></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=black

face=Tahoma><span lang=DE-CH style='font-size:10.0pt;font-family:Tahoma;

color:black;mso-ansi-language:DE-CH'>-----Ursprüngliche Nachricht-----<br>

<b><span style='font-weight:bold'>Von:</span></b> OSLIST

[mailto:OSLIST@LISTSERV.BOISESTATE.EDU]<b><span style='font-weight:bold'>Im

Auftrag von </span></b>Dominique Proudhon<br>

<b><span style='font-weight:bold'>Gesendet:</span></b> Dienstag, 16. </span></font><font

size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;

color:black'>Dezember 2003 08:58<br>

<b><span style='font-weight:bold'>An:</span></b> OSLIST@LISTSERV.BOISESTATE.EDU<br>

<b><span style='font-weight:bold'>Betreff:</span></b> New member</span></font><o:p></o:p></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 face="Times New Roman"><span

style='font-size:12.0pt'><o:p> </o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Good

day all,<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'><span

style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>I

joined the OSlist a few days ago and have been lurking for a while. I am very

impressed with the quality of the exchanges on this list and find myself drawn

to participate. Several threads called my attention; in particular the one

questioning the list itself (what are we doing? Aren’t we loosing our

spirit, Should we split?) –I find these conversations very healthy. And

also the one about Civil Conversation, which resonates with an old questioning

of mine around ways to implement real participative democracy – I am

dreaming of initiating some real debate around the question “what world

do we chose to build for tomorrow?”. I believe we humans are caught up in

our own contradictions: after centuries of evolving faster and faster

technically, and having more transformative power than ever, we are now facing

the essential question of<span style='mso-spacerun:yes'>  </span>Meaning: How

do we participate in the world and to what end? What is our responsibility in

regard to what is happening in our world? Especially all the “not so

nice” little things like irreversible destruction of earth resources,

loss of entire spe</span></font><st1:PersonName><font color=black

 face=Galliard><span style='font-family:Galliard;color:black'>cies</span></font></st1:PersonName><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>, wars

and weapon builders, starving, and all that noisy ongoing disconnected

stupidity on our tv and radio shows that take people away from

being…<span style='mso-spacerun:yes'>  </span>I believe that for the

first time, we, at least in “developed” countries, have won the

freedom to look beyond simply working for survival, to ask ourselves: how do I

want to also make this place a little better? <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'> <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Anyway.

I’ll stop here for today. My goal was actually to introduce myself: <br>

I am French and leave in </span></font><st1:City><st1:place><font color=black

  face=Galliard><span style='font-family:Galliard;color:black'>Grenoble</span></font></st1:place></st1:City><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>.

After a PhD in molecular/cellular biology and 6 years of research. I decided to

do something else with my life and moved to human resources development. I

actually did that career move in the </span></font><st1:country-region><st1:place><font

  color=black face=Galliard><span style='font-family:Galliard;color:black'>US</span></font></st1:place></st1:country-region><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>: I

lived 10 years in </span></font><st1:State><st1:place><font color=black

  face=Galliard><span style='font-family:Galliard;color:black'>North Carolina</span></font></st1:place></st1:State><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>. I

wanted to understand why people so often get into conflicts because of

“films” they make in their heads that have little to do with

reality. I wanted to find ways to work on re-establishing lost connections,

especially in the workplace, where they could serve common projects and goals.

I trained with Will Schutz, originator of the <i><span style='font-style:italic'>Human

Element</span></i>, became a mediator, trained in various psychometric tools

and got to work with various groups. Two years ago, just before I came back to </span></font><st1:country-region><st1:place><font

  color=black face=Galliard><span style='font-family:Galliard;color:black'>France</span></font></st1:place></st1:country-region><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>, I

bought a book that called my attention: Open Space Technology, a user’s

guide. I read it in the plane. It was one of those “ha ha”: I found

something I was looking for. A piece of extreme simplicity that called on very

ecological principles to set the stage for real connection between people and

for meaning to happen. On top of that, this approach was shared openly without

any bind, just as a gift to humanity, which seduced me even more...<span

style='mso-spacerun:yes'>  </span>I decided to try it as soon as I would get

the opportunity, here, in </span></font><st1:country-region><st1:place><font

  color=black face=Galliard><span style='font-family:Galliard;color:black'>France</span></font></st1:place></st1:country-region><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>.

Starting a new business as a group facilitator/team consultant has not been

easy thing. Things are slow going and I often get discouraged. But I finally

got the opportunity to run two different open space events for two different

clients in the last year (30 people and 36 people). Both very energizing

experiences and both around the question “How could we improve the way we

function as a team?”: I loved the first moments of surprise in

people’s eyes, and then the sudden rush to bring up issues as they

understood that the event was theirs. Several persons approached me at the end

telling me how much this work had moved them from a negative reactive position

to an engaged position and telling me about a number of places they would see

such work as useful. Thanks to </span></font><st1:place><font color=black

 face=Galliard><span style='font-family:Galliard;color:black'>Harrison</span></font></st1:place><font

color=black face=Galliard><span style='font-family:Galliard;color:black'>, they

got a gift they deserved. Felt quite good to serve in such a meaningful way.

I’ll continue. I now would like to share this approach with others in </span></font><st1:country-region><st1:place><font

  color=black face=Galliard><span style='font-family:Galliard;color:black'>France</span></font></st1:place></st1:country-region><font

color=black face=Galliard><span style='font-family:Galliard;color:black'> and

starting a French Open Space Institute (web site in preparation for sometime

next year). Of course, I have plenty of questions around OST, but I’ll

wait: This post is already long enough, you guys are busy, and I need to read

more of the documentation to make sure I am not asking questions that have

already been answered 20 times. <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'> <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>All

the best to each of you,<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Dominique<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'> <o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face=Galliard><span style='font-size:12.0pt;font-family:Galliard;color:black'>Note:

I am a guy, for those who would wonder.<o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=black

face="Times New Roman"><span style='font-size:10.0pt;color:black;mso-no-proof:

yes'> </span></font><font color=black><span style='color:black;mso-no-proof:

yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=2 color=black

face=Copperplate31ab><span style='font-size:10.0pt;font-family:Copperplate31ab;

color:black;mso-no-proof:yes'>Dominique Proudhon</span></font><font size=2

color=black><span style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><em><i><font size=1 color=gray

face=Copperplate31ab><span style='font-size:7.5pt;font-family:Copperplate31ab;

color:gray;mso-no-proof:yes'>Group Facilitation</span></font></i></em><i><font

size=1 color=gray face=Copperplate31ab><span style='font-size:7.5pt;font-family:

Copperplate31ab;color:gray;font-style:italic;mso-no-proof:yes'><br>

</span></font></i><em><i><font size=1 color=gray face=Copperplate31ab><span

style='font-size:7.5pt;font-family:Copperplate31ab;mso-bidi-font-family:Arial;

color:gray;mso-no-proof:yes'>Problem solving</span></font></i></em><i><font

size=2 color=gray face=Arial><span style='font-size:10.0pt;font-family:Arial;

color:gray;font-style:italic;mso-no-proof:yes'><br>

</span></font></i><em><i><font size=1 color=gray face=Copperplate31ab><span

style='font-size:7.5pt;font-family:Copperplate31ab;color:gray;mso-no-proof:

yes'>Conflict resolution</span></font></i></em><font size=2 color=black><span

style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=1 color=black

face=Copperplate31ab><span lang=FR style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-ansi-language:FR;mso-no-proof:yes'>Dampierre<br>

38470 Notre Dame de l'Osier</span></font><font size=2 color=black><span

lang=FR style='font-size:10.0pt;color:black;mso-ansi-language:FR;mso-no-proof:

yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=1 color=black

face=Copperplate31ab><span lang=FR style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-ansi-language:FR;mso-no-proof:yes'>(33) 4 76 36 71 34</span></font><font

size=2 color=black><span lang=FR style='font-size:10.0pt;color:black;

mso-ansi-language:FR;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=1 color=black

face=Copperplate31ab><span style='font-size:7.5pt;font-family:Copperplate31ab;

color:black;mso-no-proof:yes'>(33) 6 78 91 48 77</span></font><font size=2

color=black><span style='font-size:10.0pt;color:black;mso-no-proof:yes'><o:p></o:p></span></font></p>

<p class=MsoNormal style='margin-left:1.0in'><font size=3 color=black

face="Times New Roman"><span style='font-size:12.0pt;color:black;mso-no-proof:

yes'> </span></font><o:p></o:p></p>

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