<HTML><FONT FACE=arial,helvetica><FONT SIZE=2 FAMILY="SANSSERIF" FACE="Arial" LANG="0">In a message dated 12/10/2003 3:34:46 PM GMT Standard Time, hhowen@comcast.net writes:<BR>
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<BLOCKQUOTE TYPE=CITE style="BORDER-LEFT: #0000ff 2px solid; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px; PADDING-LEFT: 5px">what is a balanced score card</BLOCKQUOTE><BR>
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Dear all,<BR>
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Balanced Scorecard (BSC) is the invention of two Harvard profs who wanted to expand the scope of attention of corporate senior management when it comes to strategic decision making. Besides Financials, it addresses Customer, Learning and Competitor quadrants.<BR>
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If the municipality has asked Thomas to 'open' the space the opportunity is to engage people who are usually only 'providers' of information for the BSC and see it disappear into aggregates. When used in the spirit it was itended, BSC is a means of opening wider conversations that help make better decisions.<BR>
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Hope this helps<BR>
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Lilly Evans<BR>
Director <BR>
Strategic Learning Web <I> 'Tomorrow's Leaders Today'<BR>
</I>Virginia Water, Surrey UK<BR>
<BR>
tel. +44 1344 843 653<BR>
email: lilly3653@aol.com <BR>
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