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<title>RE: outcomes</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Lisa Wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Trebuchet MS"><span style='font-size:
12.0pt;font-family:"Trebuchet MS"'>Outcomes and One-Off (single, isolated) <span
class=SpellE>OSTs</span>:<span style='mso-spacerun:yes'> </span>Seems to
me this raises the age-old issue known to facilitators everywhere – how
do I measure success?<span style='mso-spacerun:yes'> </span>And I feel
that our measuring tools / need for measurement <span class=GramE>is</span>
what makes me feel we are limiting ourselves and our understanding of
success/outcomes.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Trebuchet MS"><span style='font-size:
12.0pt;font-family:"Trebuchet MS"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Trebuchet MS"><span style='font-size:
12.0pt;font-family:"Trebuchet MS"'>Useful question / useful point! We just
concluded a conference in </span></font><st1:City><st1:place><span class=GramE><font
face="Trebuchet MS"><span style='font-family:"Trebuchet MS"'>Toronto</span></font></span></st1:place></st1:City><span
class=GramE><font face="Trebuchet MS"><span style='font-family:"Trebuchet MS"'><span
style='mso-spacerun:yes'> </span>on</span></font></span><font
face="Trebuchet MS"><span style='font-family:"Trebuchet MS"'> <i
style='mso-bidi-font-style:normal'><span style='font-style:italic;mso-bidi-font-style:
normal'>Collaborative Research on Open Space and Emergent Systems</span></i> –
and you can believe that the question of measuring “success” put in
more than a single appearance. We made no attempt to come to consensus, but the
<span class=GramE>range of observations were</span>, I thought, instructive. At
the most basic level one might say Open Space “worked” when a group
comes together, identifies and discusses their issues, and departs with
whatever degree of resolution they were able to achieve. Then, of course, there
are those times when the group does all of the above and comes to the realization
that the organization or project they were interested in improving/working was
actually dead in the water. Would one then say the Open Space failed? My sense
is No – the Open Space worked (succeeded) superbly. It is only that the results
were not quite what one might have anticipated. Be prepared to be surprised.
Personally, I find it useful to have a conversation with the “client”
prior to the event that goes something like this. “Please understand my
role in this whole thing. I am not here to “save” your project,
your company, or even your job. My sole concern is to create an environment in
which you and the people associated with you may be fully and honestly
themselves. What happens next is up to you.” I can’t ever recall
being quite that blunt, and usually you don’t have to be that blunt. But
I think the thought is important.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Trebuchet MS"><span style='font-size:
12.0pt;font-family:"Trebuchet MS"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Trebuchet MS"><span style='font-size:
12.0pt;font-family:"Trebuchet MS"'>Harrison<o:p></o:p></span></font></p>
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