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<p class=MsoNormal><span class=E-postmall15><font size=2 color=navy face=Arial><span
lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-US'>Thank you Alan!<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall15><font size=2 color=navy face=Arial><span
lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-US'>Stories like this always make me smile and my heart goes warm!<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall15><font size=2 color=navy face=Arial><span
lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-US'>Happy Easter to you as well!<o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall15><font size=2 color=navy face=Arial><span
lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-US'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal><span class=E-postmall15><font size=2 color=navy face=Arial><span
lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:12.0pt;mso-ansi-language:
EN-US'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoAutoSig><!--[if supportFields]><span class=E-postmall15><font
size=2 color=navy><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt'><span
style='mso-element:field-begin'></span><span style="mso-spacerun:
yes"> </span>AUTOTEXTLIST \s "E-postsignatur" <span
style='mso-element:field-separator'></span></span></font></span><![endif]--><font
color=navy><span style='color:navy'>Bästa hälsningar</span></font><font
color=navy><span style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'><![if !supportEmptyParas]> <![endif]></span></font><font
color=navy><span style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'><![if !supportEmptyParas]> <![endif]></span></font><font
color=navy><span style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>Eva P Svensson</span></font><font color=navy><span
style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'>........................................................................................</span></font><font
color=navy><span lang=EN-US style='color:navy;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US'><![if !supportEmptyParas]> <![endif]></span></font><font
color=navy><span lang=EN-US style='color:navy;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><b><font size=3 color=navy face=Arial><span lang=EN-US
style='font-size:12.0pt;color:navy;mso-ansi-language:EN-US;font-weight:bold'>EPS
Human Invest AB</span></font></b><b><font color=navy><span lang=EN-US
style='color:navy;mso-color-alt:windowtext;mso-ansi-language:EN-US;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p class=MsoAutoSig><i><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;mso-bidi-font-size:12.0pt;color:navy;font-style:italic'>"Verksamhetsutveckling
genom människor"</span></font></i><i><font size=2 color=navy><span
style='font-size:10.0pt;mso-bidi-font-size:12.0pt;color:navy;mso-color-alt:
windowtext;font-style:italic'><o:p></o:p></span></font></i></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>Anåsbergsvägen 22</span></font><font color=navy><span
style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>S-439 34<span style="mso-spacerun: yes"> </span>ONSALA</span></font><font
color=navy><span style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>Tel & Fax 0300-615 05</span></font><font color=navy><span
style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>Mobil 0706 - 89 85 50</span></font><font color=navy><span
style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;color:navy'>eva@epshumaninvest.se</span></font><font color=navy><span
style='color:navy;mso-color-alt:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><!--[if supportFields]><span class=E-postmall15><font
size=2 color=navy><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt'><span
style='mso-element:field-end'></span></span></font></span><![endif]--><span
class=E-postmall15><font size=2 color=navy><span style='font-size:10.0pt;
mso-bidi-font-size:12.0pt'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></span></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:black'>-----Ursprungligt
meddelande-----<br>
<b><span style='font-weight:bold'>Från:</span></b> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU]<b><span style='font-weight:bold'>För </span></b>Alan
Stewart<br>
<b><span style='font-weight:bold'>Skickat:</span></b> den 19 april 2003 02:47<br>
<b><span style='font-weight:bold'>Till:</span></b>
OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b><span style='font-weight:bold'>Ämne:</span></b> Re: 'Far more to us than
anticipated'</span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 face=Arial><span
style='font-size:12.0pt'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>G'day All</span></font><font color=black><span lang=EN-US
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>Here is a story of what you would well know as 'amazed
but not surprised' emerging which you may enjoy. </span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>The letter below (distributed with permission) is from the CEO of a
large aged care complex in Adelaide.</span></font><font color=black><span
lang=EN-US style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>This person is enchanted by what he and many people associated
with the enterprise he heads have experienced</span></font><font color=black><span
lang=EN-US style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>from Open Space over the past year. </span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>He stated publicly last September that, since OST was introduced to the
organisation about six months previously, </span></font><font color=black><span
lang=EN-US style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>a sense of 'all voices being heard' has taken hold and with this a more
vibrant spirit was now in evidence in their everyday lives. </span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>Seemingly one manifestation of this was a 'spreading of wings'
exercise which happened at Kalyra Vale, an offshoot of the </span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>city based facility. It is located in a small country town not far
from Adelaide in South Australia.</span></font><font color=black><span
lang=EN-US style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>The purpose for holding the OST day there earlier this year was to
invite ideas from the local community about what other</span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>services Kalyra Vale might offer beyond residential frail aged care. </span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>I wish you a joyful Easter period.</span></font><font color=black><span
lang=EN-US style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>With love</span></font><font color=black><span lang=EN-US
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>Alan </span></font><font color=black><span lang=EN-US style='color:black;
mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=black
face=Arial><span lang=EN-US style='font-size:10.0pt;color:black;mso-ansi-language:
EN-US'>Adelaide</span></font><font color=black><span lang=EN-US
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=blue
face=Arial><span lang=EN-US style='font-size:10.0pt;color:blue;mso-ansi-language:
EN-US'>I can’t understand why people are frightened of new ideas.<span
style="mso-spacerun: yes"> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=2 color=blue
face=Arial><span lang=EN-US style='font-size:10.0pt;color:blue;mso-ansi-language:
EN-US'>I’m frightened of the old ones.<i><span style='font-style:italic'><span
style="mso-spacerun: yes"> </span><span style='mso-tab-count:1'> </span><span
style="mso-spacerun:
yes"> </span></span></i></span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><i><font size=2 color=blue
face=Arial><span lang=EN-US style='font-size:10.0pt;color:blue;mso-ansi-language:
EN-US;font-style:italic'><span style="mso-spacerun:
yes">
</span>John Cage</span></font></i><font color=black><span lang=EN-US
style='color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Dear Alan,<span style='mso-tab-count:7'> </span><span
style="mso-spacerun: yes"> </span>March 20, 2003</span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>I would like to share with you a recent
experience in our organisation where the Open Space day you conducted for our
Kalyra Vale aged care residential facility at McLaren Vale, SA, meant far more
to us than anticipated.</span></font><font color=black face="Comic Sans MS"><span
lang=EN-US style='font-family:"Comic Sans MS";color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>The ideas generated on the day by staff,
residents, volunteers, community members, etc. gave us an excellent and exciting
foundation on which to plan our next 3-5 years for Kalyra Vale.<span
style="mso-spacerun: yes"> </span>This was no surprise really because we
have experienced your approach before and knew that these positive outcomes
would emerge.</span></font><font color=black face="Comic Sans MS"><span
lang=EN-US style='font-family:"Comic Sans MS";color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>The extra value added resulted as follows.</span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Firstly, a few residents from the adjacent
local retirement village responded to our invitation for them to participate in
the day, to learn from them what opportunities they would like to see being
realised for our aged care facility.<span style="mso-spacerun: yes">
</span>These residents knew little about our operations but by the end of the
morning’s session they were so impressed with Kalyra Vale and the fact that it
was seeking community consultation for its future development, they returned to
their village and encouraged others to attend the afternoon session.<span
style="mso-spacerun: yes"> </span>This occurred and we now have 12 new
volunteers for Kalyra Vale to assist with caring for our residents.<span
style="mso-spacerun: yes"> </span>Their latest request is for us to
install a gate in the fence between our two properties so that they can access
Kalyra Vale easier to undertake their volunteer activities.<span
style="mso-spacerun: yes"> </span>As you say, treat people well and
amazing things can happen!</span></font><font color=black face="Comic Sans MS"><span
lang=EN-US style='font-family:"Comic Sans MS";color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Secondly, Kalyra Vale was recently
re-accredited under the Aged Care Act and, in fact, applied for a Merit Award –
something that is not easy to achieve.<span style="mso-spacerun: yes">
</span>One of the key considerations by the accreditors in this regard was how
involved the facility’s residents were in setting the organisation’s
vision.<span style="mso-spacerun: yes"> </span>We had an overall
corporate vision for achievement by 2006 but could not claim that we had
directly consulted with the residents in formulating this.<span
style="mso-spacerun: yes"> </span>Sure, their and staff views would have
reflected in the final wording of the vision, but direct consultation had not
occurred.<span style="mso-spacerun: yes"> </span></span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>However, considering that we were talking
specifically about Kalyra Vale for this Merit Award, we realised that the
recently conducted Open Space day, which involved residents and their families,
provided the ideal example of how they were consulted directly, along with many
others, on planning the facility’s future.<span style="mso-spacerun:
yes"> </span>In other words, this day was setting the vision for Kalyra
Vale for achievement over the coming years.<span style="mso-spacerun:
yes"> </span>You can imagine how we honed in on this with the accreditors
and we could sense that it was being favourably received.<span
style="mso-spacerun: yes"> </span>We have still to learn if we will
achieve our Merit Award, but I like our chances at this stage.</span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>So, one Open Space day has meant to us new
ideas, new volunteers and maybe a new Merit Award!</span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Thanks for your contribution to our
organisation’s development and success.</span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Regards</span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'> </span></font><font color=black
face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>Richard Hancock</span></font><font
color=black><span lang=EN-US style='color:black;mso-color-alt:windowtext;
mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'>CEO, James Brown Memorial Trust</span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face="Comic Sans MS"><span lang=EN-US style='font-size:12.0pt;font-family:"Comic Sans MS";
color:black;mso-ansi-language:EN-US'><![if !supportEmptyParas]> <![endif]></span></font><font
color=black face="Comic Sans MS"><span lang=EN-US style='font-family:"Comic Sans MS";
color:black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:65.2pt'><font size=3 color=black
face=Arial><span lang=EN-US style='font-size:12.0pt;color:black;mso-ansi-language:
EN-US'> </span></font><font color=black><span lang=EN-US style='color:
black;mso-color-alt:windowtext;mso-ansi-language:EN-US'><o:p></o:p></span></font></p>
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