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<DIV><FONT face=Arial size=2>G'day All</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here is a story of what you would well
know as 'amazed but not surprised' emerging which you may enjoy.
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The letter below (distributed with permission) is
from the CEO of a large aged care complex in Adelaide.</FONT></DIV>
<DIV><FONT face=Arial size=2>This person is </FONT><FONT face=Arial
size=2>enchanted by what he and many people associated with the enterprise he
heads have experienced</FONT></DIV>
<DIV><FONT face=Arial size=2>from Open Space over the past year.
</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>He stated publicly last September that, since OST
was introduced to the organisation about six months
previously, </FONT></DIV>
<DIV><FONT face=Arial size=2>a sense of 'all voices being heard' </FONT><FONT
face=Arial size=2>has taken hold and with this a more vibrant spirit
was now in evidence in their everyday lives. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Seemingly one manifestation of this was a
'spreading of wings' exercise which happened at </FONT><FONT face=Arial
size=2>Kalyra Vale, an offshoot of the </FONT></DIV>
<DIV><FONT face=Arial size=2>city based facility. It is located in a small
country town not far from Adelaide in South Australia.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The purpose for holding the OST day there earlier
this year was to invite ideas from the local community about what
other</FONT></DIV>
<DIV><FONT face=Arial size=2>services Kalyra Vale </FONT><FONT face=Arial
size=2>might offer beyond residential frail aged care. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I wish you a joyful Easter period.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>With love</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Alan </FONT></DIV>
<DIV><FONT face=Arial size=2>Adelaide</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="mso-bidi-font-size: 16.0pt; mso-ansi-language: EN-US"><FONT
color=#0000ff><FONT face=Arial><FONT size=2>I can’t understand why people are
frightened of new ideas.<SPAN style="mso-spacerun: yes">
</SPAN><o:p></o:p></FONT></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="mso-bidi-font-size: 16.0pt; mso-ansi-language: EN-US"><FONT
color=#0000ff><FONT face=Arial><FONT size=2>I’m frightened of the old
ones.<I><SPAN style="mso-spacerun: yes"> </SPAN><SPAN
style="mso-tab-count: 1"></SPAN><SPAN
style="mso-spacerun: yes"> </SPAN></I></FONT></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US
style="mso-bidi-font-size: 16.0pt; mso-ansi-language: EN-US"><FONT
color=#0000ff><FONT face=Arial><FONT size=2><I><SPAN
style="mso-spacerun: yes"></SPAN></I></FONT></FONT></FONT></SPAN><I><SPAN
lang=EN-US style="mso-bidi-font-size: 16.0pt; mso-ansi-language: EN-US"><FONT
color=#0000ff><FONT face=Arial><FONT size=2><SPAN
style="mso-spacerun: yes">
</SPAN>John
Cage</FONT></FONT></FONT></SPAN></I></P></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Dear Alan,<SPAN
style="mso-tab-count: 1"> </SPAN><SPAN
style="mso-tab-count: 2">
</SPAN><SPAN
style="mso-tab-count: 2">
</SPAN><SPAN
style="mso-tab-count: 2">
</SPAN><SPAN style="mso-spacerun: yes">
</SPAN>March 20, 2003<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">I would like to share with you a recent
experience in our organisation where the Open Space day you conducted for our
Kalyra Vale aged care residential facility at McLaren Vale, SA, meant far more
to us than anticipated.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">The ideas generated on the day by staff,
residents, volunteers, community members, etc. gave us an excellent and exciting
foundation on which to plan our next 3-5 years for Kalyra Vale.<SPAN
style="mso-spacerun: yes"> </SPAN>This was no surprise really because we
have experienced your approach before and knew that these positive outcomes
would emerge.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">The extra value added resulted as
follows.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Firstly, a few residents from the adjacent
local retirement village responded to our invitation for them to participate in
the day, to learn from them what opportunities they would like to see being
realised for our aged care facility.<SPAN style="mso-spacerun: yes">
</SPAN>These residents knew little about our operations but by the end of the
morning’s session they were so impressed with Kalyra Vale and the fact that it
was seeking community consultation for its future development, they returned to
their village and encouraged others to attend the afternoon session.<SPAN
style="mso-spacerun: yes"> </SPAN>This occurred and we now have 12 new
volunteers for Kalyra Vale to assist with caring for our residents.<SPAN
style="mso-spacerun: yes"> </SPAN>Their latest request is for us to
install a gate in the fence between our two properties so that they can access
Kalyra Vale easier to undertake their volunteer activities.<SPAN
style="mso-spacerun: yes"> </SPAN>As you say, treat people well and
amazing things can happen!<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Secondly, Kalyra Vale was recently
re-accredited under the Aged Care Act and, in fact, applied for a Merit Award –
something that is not easy to achieve.<SPAN style="mso-spacerun: yes">
</SPAN>One of the key considerations by the accreditors in this regard was how
involved the facility’s residents were in setting the organisation’s
vision.<SPAN style="mso-spacerun: yes"> </SPAN>We had an overall corporate
vision for achievement by 2006 but could not claim that we had directly
consulted with the residents in formulating this.<SPAN
style="mso-spacerun: yes"> </SPAN>Sure, their and staff views would have
reflected in the final wording of the vision, but direct consultation had not
occurred.<SPAN style="mso-spacerun: yes"> </SPAN><o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">However, considering that we were talking
specifically about Kalyra Vale for this Merit Award, we realised that the
recently conducted Open Space day, which involved residents and their families,
provided the ideal example of how they were consulted directly, along with many
others, on planning the facility’s future.<SPAN style="mso-spacerun: yes">
</SPAN>In other words, this day was setting the vision for Kalyra Vale for
achievement over the coming years.<SPAN style="mso-spacerun: yes">
</SPAN>You can imagine how we honed in on this with the accreditors and we could
sense that it was being favourably received.<SPAN
style="mso-spacerun: yes"> </SPAN>We have still to learn if we will
achieve our Merit Award, but I like our chances at this
stage.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">So, one Open Space day has meant to us new
ideas, new volunteers and maybe a new Merit Award!<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Thanks for your contribution to our
organisation’s development and success.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Regards<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">Richard Hancock</SPAN></P><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN
style="FONT-FAMILY: 'Comic Sans MS'">CEO, James Brown Memorial
Trust<o:p></o:p></SPAN></P><o:p></o:p></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV></BODY></HTML>
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