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<div class=Section1>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Greetings Peggy, Pablo and all ~<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:place><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>Harrison</span></font></st1:place><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
graciously engaged in a conversation with me and others about a similar topic
several months ago. I think my original question had something to do with what happened
to the conflict that I knew must be present in the situations people were
describing here. Coming from the place of being a mediator in my professional
life, I was curious about what OST facilitators “do” with the
conflict they encounter in OST events.<span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>By the time we finished that conversation, I had
become aware of an entirely new (to me) way to think about conflict.<span
style='mso-spacerun:yes'> </span>I began to see that conflict is sometimes
created from the container of interaction being too small and too limiting, and
I began to understand how the OST process might allow participants to bypass
huge chunks of conflict simply by providing enough space and freedom for people
to converse authentically about what is important to them rather than bumping
up against unnecessary barriers and obstacles.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>I now think </span></font><st1:place><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>Harrison</span></font></st1:place><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>
is right. <span style='mso-spacerun:yes'> </span>I think OST challenges
prevailing notions about conflict resolution in significant ways.<span
style='mso-spacerun:yes'> </span>I haven’t quite figured out how it all
fits together yet, but I do know I no longer feel a need or desire to mediate...
seems like an awful lot of doing...<span style='mso-spacerun:yes'> </span>:)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>As for how the collaborative conflict resolution
process might fit into OST, I think increasing the skill level of participants
couldn’t hurt. I assume any OST event would benefit from participants
having good communication skills and an awareness of how collaborative conflict
resolution processes work.<span style='mso-spacerun:yes'> </span>If the existing
status of the OST participants is having had this kind of training, that is all
to the good.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>I don’t think it would ever have occurred to
me to try doing an OST for every step of the conflict resolution process.<span
style='mso-spacerun:yes'> </span>Interesting... stretching it out like that
would provide lots of opportunity for people to get to know each other and
build trust and relationships... but sometimes too much of a good thing really
is too much of a good thing. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Seems like both options provide lots of learning
opportunities, and if Pablo and his colleagues have passion and are willing to
take responsibility for this new idea...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>whatever happens will be the
only thing that could have... <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:.5in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.0in;text-indent:.5in'><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>it’ll
be over when it’s over... <o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:1.5in;text-indent:.5in'><font size=2
face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:2.0in'><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>and most important,
it’s all good...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>There, am I a good disciple yet?<span
style='mso-spacerun:yes'> </span>Is there some kind of advancement... like a
gold star on my forehead or a green belt around my waist, or... hey, how about refilling
that glass of wine, </span></font><st1:place><font size=2 face="Courier New"><span
style='font-size:10.0pt;font-family:"Courier New"'>Harrison</span></font></st1:place><font
size=2 face="Courier New"><span style='font-size:10.0pt;font-family:"Courier New"'>?<span
style='mso-spacerun:yes'> </span>(I’ll order another brandy for you...)
:)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'>Julie<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Courier New"><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#333399" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#333399'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt'>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> OSLIST
[mailto:OSLIST@LISTSERV.BOISESTATE.EDU] <b><span style='font-weight:bold'>On
Behalf Of </span></b>Peggy Holman<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 03, 2002 3:52
PM<br>
<b><span style='font-weight:bold'>To:</span></b> OSLIST@LISTSERV.BOISESTATE.EDU<br>
<b><span style='font-weight:bold'>Subject:</span></b> Weaving OS into other
processes (long)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I've been exchanging e-mail with Pablo Restrepo on a subject
in which we'd be interested in hearing other perspectives. Pablo is using
a conflict resolution process with OS at each stage. My belief is doing
an OS with sufficient time and an appropriate theme will lead to similar
results with less effort and less overall time. What are your
thoughts?</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here are the details of our exchange. </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Peggy</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>----- Original Message ----- <br>
<b><span style='font-weight:bold'>From:</span></b> Pablo Restrepo
<mailto:prestrepo@tandemadr.com> <br>
<b><span style='font-weight:bold'>To:</span></b> Peggy Holman, Open Space
Institute (US) <mailto:peggy@opencirclecompany.com> <br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 28, 2002 12:26
PM<br>
<b><span style='font-weight:bold'>Subject:</span></b> First experience with OST<br>
<br>
Here we are well, we are happy with the election's process, and hope the new
president govern this country intelligently, he is a capable man, but we are
all concern about his lenience towards the right. This makes our project
to involve the civil society in the search for solution much more relevant.
<br>
The reason I am writing to you is because I wanted to share our first OST
experience. I remember hearing Harry Owen in his CD making a
reference to his ?conflict resolution colleagues?, I may venture to guess that
he is concern about our tendency to control the conflict resolution processes,
it is true we do. One of the first values, if not the most important one,
that I found in OST had to do with this: loosing control of the process
and having faith in the capacity of the agents involved. I still think
that the process in Conflict Resolution makes a lot of sense:<o:p></o:p></span></font></p>
</div>
<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Preparation </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Building the relationship </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Building the information </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Defining the process </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Creating options </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Designing the agreement </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l3 level1 lfo3;tab-stops:list .5in'><font size=3 face=Verdana><span
style='font-size:12.0pt;font-family:Verdana'>Follow-up</span></font><o:p></o:p></li>
</ol>
<div>
<p class=MsoNormal><font size=3 face=Verdana><span style='font-size:12.0pt;
font-family:Verdana'><br>
I also believe there are best practices in each phase that help create value,
claim value, and build better long term relationships. What we have found
of incredible value in OST is to complement our process with the events.
In Bellsouth we have proposed a mix of OST with our conflict resolution
process to negotiate a new contract with their distributors. What we
think is that OST can be use in each phase to improve relations, increase
creativity and participation, and build information (among many other things
that we are discovering as we go along). In practice we did our first OST to
help prepare Bellsouth´s counterpart to negotiate with them. I have to
underscore that this was done after training all parties in depth in conflict
resolution through workshops, so they are very knowledgeable in the techniques
and have applied them in the events. The event was a success, it help the
distributors negotiate among them, build more trust among them, identify the
issues they want to negotiate with Bellsouth, propose a negotiating process to
Bellsouth, and design a few proposals. Now, on Thursday, we are using OST
again to help Bellsouth prepare ?multiple proposals? (a very effective
negotiating technique) to present them next week to the distributors; then we
will do another OST, in two weeks with the distributors, again, to help them
prepare their counterproposals. Following this, we will bring both sides
of the negotiations together in an OST to negotiate there proposals to each
other and design the final agreement. As a closure, we will do a
final OST to have them jointly think how they will ready themselves for the new
competition of PCS´s that will be appearing next year in Ecuador. This
with the purpose of emphasizing the joint future and to strengthen there
relationship. <br>
What I believe is very interesting about what we are doing is to integrate a
process which in our experience is very valuable, our conflict resolution process,
with a process that brings about fundamental things to a negotiation:
participation, creativity, commitment with the outcomes, trust, exchange
of information, creation of additional issues, prioritization, identification
of interests and underlying interests, etc. We believe that, as needed,
OST could be use to construct each of the phases. I would underscore that
something that has been fundamental is the previous training in negotiation
that all the parties have had, they have integrated the techniques, strategies
and best practices iin the OST´s actively. <br>
<br>
Well, thank you again for your interest and unconditional support. <br>
<br>
Best regards, Pablo<br>
<br>
<b><font color=navy><span style='color:navy;font-weight:bold'>Pablo Restrepo<br>
</span></font></b></span></font><font color=lime face="Comic Sans MS"><span
style='font-family:"Comic Sans MS";color:lime'><br>
</span></font><b><font color=lime face=Verdana><span style='font-family:Verdana;
color:lime;font-weight:bold'>TANDEM A</span></font></b><b><font color=navy
face=Verdana><span style='font-family:Verdana;color:navy;font-weight:bold'>lternative</span></font></b><b><font
color=red face=Verdana><span style='font-family:Verdana;color:red;font-weight:
bold'> </span></font></b><b><font color=lime face=Verdana><span
style='font-family:Verdana;color:lime;font-weight:bold'>D</span></font></b><b><font
color=navy face=Verdana><span style='font-family:Verdana;color:navy;font-weight:
bold'>ispute</span></font></b><b><font color=red face=Verdana><span
style='font-family:Verdana;color:red;font-weight:bold'> </span></font></b><b><font
color=lime face=Verdana><span style='font-family:Verdana;color:lime;font-weight:
bold'>R</span></font></b><b><font color=navy face=Verdana><span
style='font-family:Verdana;color:navy;font-weight:bold'>esolution<br>
</span></font></b><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
Pablo Restrepo Sáenz<br>
Tel: (571) 296 7080 & 635 6330<br>
Fax: (571) 296 7081<br>
Email: </span></font><u><font color=blue face=Verdana><span style='font-family:
Verdana;color:blue'>prestrepo@tandemadr.com<br>
</span></font></u><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'>Webpage: </span></font><u><font color=blue face=Verdana><span
style='font-family:Verdana;color:blue'><a href="http://www.tandemadr.com">http://www.tandemadr.com</a></span></font></u><font
color=navy face=Verdana><span style='font-family:Verdana;color:navy'> </span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>*************************************************************************************************</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Pablo,<br>
</span></font><font color=black face=Arial><span style='font-family:Arial;
color:black'><br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>Thank you for the update. The election
made the news here and I thought about you, wondering if you were pleased with
the outcome. <br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>I'm delighted to hear your first OS was
successful. Congratulations! I'll look forward to hearing how
it unfolds as you proceed. You are very right about the need in OS to let
go of control and have faith. I literally sat on my hands in the back of
the room when I did my first OS meeting. There was only one session
posted during the first time period. I was worried about what those not
interested in the topic would do. It turned out there was only one
session because it was such an important topic and NO ONE was going to miss
that session. I was awestruck as I watched the group hold a dialogue.
These were mostly blue collar workers with no formal training in any sort
of conflict or communications processes. They were intense, respectful,
and voiced many different and conflicting perspectives. Over the 2 days,
they solved their issues themselves.<br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>I have a suspicion about your mixing OST with
the conflict resolution process. This is based upon my own experience
with OST. The longer you work with it, the less you will feel the need to
mix the processes. I think this is because OST allows a natural flow of
interaction to emerge and the conflict resolution process works because it is a
natural flow. Given the appropriate theme and at least 2 days in Open
Space, you would find people going through the conflict resolution process
without the explicit steps. This is even more likely to happen given
participants are trained in conflict resolution.<br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>Thank you again for keeping me informed,<br>
Peggy<br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
</span></font><font color=black face=Verdana><span style='font-family:Verdana;
color:black'> </span></font><font color=navy face=Verdana><span
style='font-family:Verdana;color:navy'><br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>************************************************************************************************************************************</span></font><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><strong><b><font size=3
color=black face=Verdana><span style='font-size:12.0pt;font-family:Verdana;
color:black'>From:</span></font></b></strong><font color=black face=Verdana><span
style='font-family:Verdana;color:black'> Pablo Restrepo
<mailto:prestrepo@tandemadr.com> <br>
<b><span style='font-weight:bold'>To:</span></b> Peggy Holman, Open Space
Institute (US) <mailto:peggy@opencirclecompany.com> <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, May 29, 2002 3:54
PM<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: First experience with
OST<br>
<br>
Peggy, Thanks for your comments and support. Your description of what
happened to you in the first OST is the same of what happened to us.
There were several proposals, in our case but just one session. We
trusted the process and everything worked out fine. <br>
With regard to the mixing of OST and the negotiation process, it is possible
that I did not explain what we did clearly. We are not asking people to follow
the process in an OST, we are following the process and using OST to develop
each phase of the process. For example, we invited the distributors, the
counterpart of our client to prepare for the negotiation with an OST. The
question was: What are the issues that should be discussed during the
negotiation, what possible proposals should be made to Bellsouth, and how should
the process be structured. The next OST we are doing tomorrow is for the
preparation of Bellsouth with a similar question. Then we are doing
another joint OST to negotiate the proposals. <br>
What we think can be done in any process, I will keep you up to date on the
results of the experiment, is to use OST through a question to develop each and
every phase. Let me exaggerate the idea to make my point: </span></font><font
color=navy face=Verdana><span style='font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
<ol start=1 type=1>
<ol start=1 type=1>
<ol start=1 type=1>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level3 lfo6;tab-stops:list 1.5in'><font size=3
color=navy face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Preparation:
What are the interest, priorities and issues of the parties?
What proposals could be make? Etc. (Separate)<o:p></o:p></span></font></li>
</ol>
</ol>
</ol>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<ol start=2 type=1>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Building
the relationship: How can we improve the relationship between
distributors and Bellsouth? (Joint) <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Building
the information: What are the interest of each parties? What
are the priorities of each party? What are the issues we want to
negotiate? What are the relevant facts? Etc.
(Joint) <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Defining
the process: What is the problem or problems we want to solve?
If we do not reach agreement, what are the parties alternatives?
Etc. (Joint) <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Creating
options: What are the possible solution? What are the packages
that could be negotiated? What are the tradeoffs that could be made?
Etc. (Joint) <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Designing
the agreement: What is the agreement? (Joint) <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo6;tab-stops:list .5in'><font size=3 color=navy
face=Verdana><span style='font-size:12.0pt;font-family:Verdana'>Follow-up:
What are the mechanism to follow up on implementation and the
possible ways to improve the agreement? Etc. (Joint)<o:p></o:p></span></font></li>
</ol>
</blockquote>
</blockquote>
<p class=MsoNormal><font size=3 color=navy face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:navy'><br>
Also training the parties in negotiation before the process is very useful.<br>
<br>
<br>
I would be very interested in your opinion.<br>
<br>
Saludos, Pablo<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>***************************************************************************************************************************</span></font><font
color=navy face=Verdana><span style='font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=navy face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:navy'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Pablo,<br>
</span></font><font color=navy face=Arial><span style='font-family:Arial;
color:navy'><br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>I did understand what you were saying. I
have no doubt what you are doing will lead to strong and sustainable solutions.
What I am suggesting is that if you invited everyone involved to an OST
on a question that encompasses the reason for having a negotiation at all, you
would get similar results with less effort. Perhaps the OS theme is
something like "Doing great work together." I'm saying that
with such a question the participants would be posting sessions that roughly
equate to questions of all of the phases, e.g., there would likely be sessions
on:<br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
<br>
Priority xyz (xyz being the actual subject of interest to someone)<br>
Improving the relationship between distributors and Bellsouth<br>
Solving problem zyx (zyx being the actual problem that someone is experiencing)<br>
<br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>What do you hear me saying now?<br>
</span></font><font color=navy face=Verdana><span style='font-family:Verdana;
color:navy'><br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Peggy</span></font><font color=navy face=Verdana><span
style='font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>***********************************************************************************************************************************</span></font><font
color=navy face=Verdana><span style='font-family:Verdana;color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color=navy face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:navy'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><strong><b><font size=3
color=navy face=Verdana><span style='font-size:12.0pt;font-family:Verdana;
mso-bidi-font-family:Arial;color:navy'>From:</span></font></b></strong><font
color=navy face=Verdana><span style='font-family:Verdana;mso-bidi-font-family:
Arial;color:navy'> Pablo Restrepo <mailto:prestrepo@tandemadr.com> <br>
<b><span style='font-weight:bold'>To:</span></b> Peggy Holman, Open Space
Institute (US) <mailto:peggy@opencirclecompany.com> <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 31, 2002 9:48 AM<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: First experience with
OST<br>
<br>
Peggy, hi again. <br>
<br>
Of course we are just at the beginning of our experience with OST. And it
has been surprising. <br>
<br>
At this point we have done three OST events for different purposes: One
with Bellsouth's distributors inviting them to prepare for their negotiation
with Bellsouth; another with the Ministry of the Environment inviting
them to produce recommendations and proposals for the regulatory project of
tariffs for the use of water from natural sources; and one with Bellsouth to
prepare proposals for their negotiation with the distributors. So far the
most impressive event has been with Bellsouth's executives, a group of 40
people highly trained in negotiation skills.<br>
Fortunately will have a chance this year to do a lot of events before
approaching the big topic of peace. <br>
<br>
As I told you it is very important for us to research and analyze the
applicability of OST to conflict resolution, this is one of the reasons I value
so much the dialogue with you. <br>
<br>
In general we understand conflict resolution not as a way to contain conflict,
but as a way to approach conflict in a constructive and sustainable manner; we
know that conflict is chaos and that chaos opens the door to ?accepting people
the way they are and challenging them to be everything they can be?. This
is where we find that OST is a wonderful tool. From the perspective of
?best practices? in negotiation it automatically does several things:<o:p></o:p></span></font></p>
</div>
<ol start=1 type=1>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Makes people understand the others
perspective. </span></font><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Allows them exchange information. </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Increases the number of issues to be negotiated.
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Invites them to present proposals and react to
proposals. </span></font><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Builds trust and relationships. </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Identifies interests and priorities of the
parties. </span></font><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Brings the parties to recognize the legitimacy
of the presence and participation of the other parties. </span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l4 level1 lfo10;tab-stops:list .5in'><font size=2
color=navy face=Verdana><span style='font-size:10.0pt;font-family:Verdana;
mso-bidi-font-family:Arial'>Helps define the ?problem? for all.</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></li>
</ol>
<div>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;mso-bidi-font-family:Arial;color:navy'><br>
These are some of the reason why I was fascinated by the OST promises, even
before having done the first one. But, and time may prove me a control
obsessive, I still strongly believe that the design of the negotiation process
is essential and adds incredible value, and that training the parties that are
going negotiate makes a difference in the quality of the outcome. My
thesis is that OST works better with this than without this. We will have
to observe the process and the outcomes a lot more. To our advantage is
that the upcoming events will allow us to contrasts both approaches, we have
several processes in which OST will be a standalone, as you propose, an others
in which we will articulate OST within the negotiation process. <br>
<br>
Saludos y gracias, Pablo<br>
<br>
*******************************************************************************<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;mso-bidi-font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Pablo,<br>
<br>
Yes! I'm DELIGHTED you are experimenting with using OST in mulitple ways.
It will be a great way for all of us to learn what works. May I
share some of our exchange on this subject with the OS list? There are
people on the list who do mediation and conflict resolution. I'd love to
hear their perspectives.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Peggy</span></font><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>***********************************************************************************************************************************************</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy;
font-weight:bold'>From:</span></font></b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'> <a
href="mailto:prestrepo@tandemadr.com" title="prestrepo@tandemadr.com">Pablo
Restrepo</a> <o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>To:</span></font></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> <a href="mailto:peggy@opencirclecompany.com"
title="peggy@opencirclecompany.com">Peggy Holman, Open Space Institute (US)</a>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Sent:</span></font></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> Friday, May 31, 2002 1:06 PM<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Subject:</span></font></b><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> Re: First experience with OST<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;mso-bidi-font-family:Arial;color:navy'>Peggy, of course
you can share this discussion with others, I am sure they will bring some
valuable insights. </span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;mso-bidi-font-family:Arial;color:navy'>Pablo</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>***********************************************************************************************************************************************</span></font><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>and so, my friends of the OS list....what
do you think?</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Verdana><span style='font-size:
10.0pt;font-family:Verdana;mso-bidi-font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=navy face=Verdana><span style='font-size:
12.0pt;font-family:Verdana;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>_______________________________<br>
Peggy Holman<br>
The Open Circle Company<br>
15347 SE 49th Place<br>
Bellevue, WA 98006<br>
425.746.6274<br>
<a href="http://www.opencirclecompany.com">www.opencirclecompany.com</a></span></font><o:p></o:p></p>
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