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Meg-- I have used a combination of Appreciative Inquiry and Open Space
to accomplish the ends you seek. I'd be happy to share this with you off
list.
<p>BJ Peters
<p>Meg Salter wrote:
<blockquote TYPE=CITE><style></style>
<font face="Arial"><font size=-1>A
good friend of mine is with one of the large Canadian banks and does a
lot of customer survey, customer satisfaction work. She is looking for
innovative ways to engage both customers (both large corporate and regular
individuals) in solving problems (and help change bank culture in the process!).
The depth and scope of these problems will range from inter-personal issues
to deeply entrenched banking systems and procedures.</font></font> <font face="Arial"><font size=-1>I
was thinking that conversations in OS might be a good way to come at this,
i.e.use the relevant survey data upfront, invite all interested staff from
the Branch, related technical and product groups, the customer (e.g.
if this was a large corporate customer, it could involve many individuals
dealing with different parts of the bank) and have them really go to it!</font></font> <font face="Arial"><font size=-1>Does
anyone know of vageuly similar situations where Open Space has been used
like this?</font></font> <font face="Arial"><font size=-1>Many thanks.......</font></font> <font face="Arial"><font size=-1>Meg
Salter</font></font> <font face="Arial"><font size=-1>MegaSpace Consulting</font></font><font face="Arial"><font size=-1>Toronto,
Canada</font></font><font face="Arial"><font size=-1>416.486-6660</font></font><font face="Arial"><font size=-1><a href="mailto:meg.salter@sympatico.ca">meg.salter@sympatico.ca</a></font></font> </blockquote>
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