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<DIV><FONT face=Arial size=2>A good friend of mine is with one of the large
Canadian banks and does a lot of customer survey, customer satisfaction work.
She is looking for innovative ways to engage both customers (both large
corporate and regular individuals) in solving problems (and help change bank
culture in the process!). The depth and scope of these problems will range from
inter-personal issues to deeply entrenched banking systems and
procedures.</FONT></DIV>
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<DIV><FONT face=Arial size=2>I was thinking that conversations in OS might be a
good way to come at this, i.e.use the relevant survey data upfront, invite all
interested staff from the Branch, related technical and product groups,
the customer (e.g. if this was a large corporate customer, it could involve many
individuals dealing with different parts of the bank) and have them really go to
it!</FONT></DIV>
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<DIV><FONT face=Arial size=2>Does anyone know of vageuly similar situations
where Open Space has been used like this?</FONT></DIV>
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<DIV><FONT face=Arial size=2>Many thanks.......</FONT></DIV>
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<DIV><FONT face=Arial size=2>Meg Salter</FONT></DIV>
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<DIV><FONT face=Arial size=2>MegaSpace Consulting</FONT></DIV>
<DIV><FONT face=Arial size=2>Toronto, Canada</FONT></DIV>
<DIV><FONT face=Arial size=2>416.486-6660</FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="mailto:meg.salter@sympatico.ca">meg.salter@sympatico.ca</A></FONT></DIV>
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