Help! Client's Three Week Worries

Douglas D. Germann, Sr. 76066.515 at compuserve.com
Wed Feb 5 13:10:13 PST 2003


Hi--

Help, please!

My client is getting jittery over how their OST will work. This is the one
about "Influencing Senior Healthcare and Well-Being," which starts 2 weeks
from today. 3 Wednesdays, 3:00 pm to 6:00 pm each day.

Their main worry seems to be, What if 50 people show up and post 30 topics?
We only have space for 9-10 breakout sessions, and they fear people will be
disappointed if their session got "bumped" to the next week's time slot.

Their solution? Have the opening be "You 8 people go to this space, you 8
go to that space. Everybody gets 5 minutes to say what their issue is,
around the circle. Then the group leader reports back to the main group."
Sounds like a sure way to get *everybody* frustrated, to me.

So what would you tell them? What documents would you download and e-mail
to them to show that they really don't have anything to fear, that the good
people they have invited will handle it very well?

Please help me reason with these people, so we have a good event.

                              :-Doug. Germann

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