Newbie questions...

Paul Roberts proberts at SPIRALPARTNERS.COM
Wed May 8 09:49:22 PDT 2002


Hi -

I'm intrigued by OST, and wondering how it can be practically used in our
consulting business.

Here are some specifics:

1. If the management of a business unit has already defined business needs
and/or opportunities, would it make sense to use OST

a.  to figure out what kinds of knowledge management initiatives will meet
those needs.

b.  to define what kind of metrics make sense to determine how effective
the KM intiatives are.

2.  Let's say an OST event comes up with 10 possible KM opportunities.  Is
it OK if that becomes a series of inputs into a management decision about
which ones to follow up on?  Or does that taking of control violate the
whole OST paradigm?

3.  In a large, global organization where even one functional group (like
R&D) might be thousands dispersed across the world, can OST be done
effectively in a virtual setting?  Does the magical collaborative energy
get generated under those kinds of virtual circumstances?  Also, how do you
replace the 1, 2 or 3 day offsite meeting with a virtual meeting that might
have to stretch out over some extended time.  I mention this because
telling management that people need to stop working and start travelling
and hotelling might present a big barrier to adoption in the real world I
am seeking to do good work in.

Thanks,
Paul Roberts

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