Recommendations for shelter staff conflict?

Lisa Heft lisaheft at pacbell.net
Fri Jan 12 09:12:31 PST 2001


Hello, all.

I have been asked to facilitate for a social service agency
that runs a shelter for runaway teenagers.  Their staff is
in need of some facilitation to work out their (the staff's)
internal conflicts.  I imagine if they are finally
facilitation now they are in sort of an emergency condition.

Of course, Open Space may be effective -- I will not know if
the leader can let go control on this one until I interview
with them more.

Do you have any recommendations regarding this, a
organization-identified conflict situation?

I do know that, if the person(s) in power/control are the
problem, OST may not be the best approach if the agreements
and projects established in the OS are not allowed to
continue after the event.

I am very comfortable facilitating in conflict situations,
though I have not been specifically trained in mediation and
conflict resolution.  I am comfortable holding an OS for
them and comfortable facilitating group discussion, so tell
me what you think, and I welcome any thoughts you have as to
whether or not one of these approaches is appropriate -- or
whether I should refer this one to another kind of
facilitator.

Thank you,

Lisa


Lisa Heft
Berkeley, California
94705-1106 USA
(+01) 510 548-8449
lisaheft at pacbell.net

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