Opening a small space....a very small space.
Keith Jaymee
KeithJ at WSDOT.WA.GOV
Fri May 8 11:05:40 PDT 1998
Thank you, Michelle, for sharing your experience. How affirming it must
have been to see the principles work even under adverse conditions. I
say bully for you and for all the participants!
Jaymee Keith
705-7438
Fanatacism consists in redoubling your efforts when you have forgotten
your aim.
George Santayana
>----------
>From: Michelle Cooper[SMTP:coopgrp at INTERLYNX.NET]
>Sent: Friday, May 08, 1998 8:45 AM
>To: OSLIST at LISTSERV.IDBSU.EDU
>Subject: Opening a small space....a very small space.
>
>I thought that I would share my experience this week opening a small space.
> I had planned a 4 hour open space with a client to enable consultation
>with staff of the organization about the issues and opportunities for
>introducing a new program to their scope of services.
>
>I had learned in my initial visit to the organization that relations
>between the management team and the office staff were strained because of
>recent layoffs. The unionized staff had taken to adopting rebellious
>actions and there was difficulty communicating. While there was general
>agreement about the need to add the new services, there was great concern
>that the success of the program would be compromised if the office staff
>decided to place obstacles in the path. We decided together to use open
>space to give staff opportunity to get their issues and suggestions on the
>table in a safe environment.
>
>I arrived to find that the OS meeting had been bumped from the large room
>by another conflicting event. The substitute room that was assigned was a
>board room that had a massive table in it (that I think the room was
>constructed around). They had forgotten what I had told them about the
>room set up. The only suitable room was very small... and very hot. The
>circle of chairs for the 20 expected attendees filled the entire room. I
>had great angst about how this might all work out, especially as I am a
>novice practitioner. However, I proceeded and stuck to the principles. As
>people gathered, there was great tension in the room. While the numbers
>were small (in this case, thankfully), each category of staff was
>represented in the circle.
>
>I stated the theme and discussed the principles and law. I acknowledged
>the space issue under the heading of "Whatever happens is the only thing
>that could have". It was difficult to walk the circle, let alone work
>clockwise or counterclockwise. A few steps and I had covered most of the
>distance. If I walked too quickly, I thought that I might become a
>whirling Dervish! When people were invited to put their issues and
>opportunities forward, the pregnant pause felt like it lasted 9 months.
> One member of the group was so anxious that she started to suggest ideas
>to others. The group did not respond. Instead, they asked questions. The
>group got into the spirit by asking the person with the question to post it
>as an issue. They did end up posting 10 issues or opportunities once they
>got started. The energy levels rose dramatically as the marketplace opened
>and people negotiated times and places. The hurried off to their breakout
>rooms and the energy and laughter coming from the rooms was marvelous. We
>had set up an adjacent office with three computers as a newsroom and whole
>groups stood at the computer to help with data entry. There was great
>discussion that happened in the newsroom too. The bulletin board for
>posting reports was in a connecting hallway near the refreshments and
>outside the door of the main room. The reports were very rich.
>
>About half-way through the session, the Executive Director came to me to
>say how marvelous the process was (she had not helped to plan the session,
>but attended as a participant). She stated that she wanted to talk to me
>at my nest visit about having another meeting with all staff.
>
>The "talking stick" used in the closing circle was a candle. It seemed
>appropriate because the meeting had been about enlightenment. Some of the
>words people used to describe their experience were: all encompassing,
>empowerment, we didn't fight, freedom of speech, fun, a sense of
>togetherness, and marvel at what had been accomplished in such a short
>time. They acknowledged that had all of those issues been on the agenda of
>their traditional meetings, they would have met more than ten times over
>ten weeks.
>
>While the information that came from the reports more than met
>expectations, the palpable side effect of the meeting was a sense of
>healing of relationships. The tension that had been present in the
>beginning was replaced with laughter and support. Many of the participants
>came to me the next day to say how much they had enjoyed the meeting and
>how successful that they thought it was. The group decided that we should
>leave the reports posted for the rest of the office staff the next day.
> People were invited to add comments or ask questions, so the discussions
>will continue. A group will be formed immediately from the participants to
>be in charge of communication to their colleagues about the ongoing
>developments as the program evolves, a suggestion in one of the reports.
>
>My learning was that despite the glitches in structure, honoring the
>principles and process of OST enabled the group to transcend the obstacles
>and achieve surprising results.
>
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